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- Tasks: Be the friendly face of our Resort, assisting guests with luggage and providing top-notch service.
- Company: Join Galgorm, a premier resort known for its exceptional hospitality and stunning surroundings.
- Benefits: Enjoy a dynamic work environment, meet new people daily, and enhance your customer service skills.
- Why this job: Perfect for those who thrive in fast-paced settings and love making guests feel welcome.
- Qualifications: Must have a clean driving license, strong communication skills, and a passion for customer service.
- Other info: Previous hospitality experience is a plus, but a positive attitude is essential!
The predicted salary is between 24000 - 36000 £ per year.
As Concierge your role is of the utmost importance as you are the first and last point of contact for our guests arriving and leaving the Resort. We are looking for someone with a friendly, welcoming attitude who will be focused on delivering outstanding customer service, every time.
This role will require you to perform a number of different tasks ranging from, helping with guest luggage, directing and transferring guests as well as offering recommendations for dining and other activities so you must ensure your knowledge of the resort and surrounding area is continually up to date.
We have a number of guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins, Cottage Suites, and Private Residencies set in the grounds so if you thrive in a fast-paced environment and enjoy meeting new people every day then this could be the role for you! Please apply below.
The Position:
The main responsibilities for this position include but are not limited to;
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Offering an outstanding level of consistent, friendly, and efficient customer care to all guests and visitors to the Resort.
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Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
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Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day.
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Responding to requests for assistance via our internal system HotSOS., We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
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Have a keen interest in delivering exceptional customer service.
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A full clean driving license is essential to meet the requirements of the role.
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Have strong interpersonal and communication skills.
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Hold adequate IT skills & preferably previous experience using service software.
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Have strong teamwork skills.
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Have the ability to prioritize their time and the importance of various tasks.
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Possess sound knowledge of the Resort & local area.
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Display a flexible work approach.
Desirable;
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Have previously worked in a Concierge position in the Hospitality sector.
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Have previously worked in a customer service role.
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Have previous experience in the hospitality sector.
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Hold a PSV License.
Concierge - Galgorm employer: Galgorm
Contact Detail:
Galgorm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Galgorm
✨Tip Number 1
Familiarize yourself with the Galgorm Resort and its surroundings. Knowing the ins and outs of the resort, including dining options and local attractions, will help you stand out as a knowledgeable concierge.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since this role requires a friendly and welcoming attitude, consider role-playing different guest interactions to enhance your communication and interpersonal skills.
✨Tip Number 3
Highlight any previous experience in hospitality or customer service during your interview. If you've worked in similar roles, be ready to share specific examples of how you provided exceptional service.
✨Tip Number 4
Demonstrate your teamwork abilities. As a concierge, you'll often work with other staff members, so be prepared to discuss how you collaborate effectively in a fast-paced environment.
We think you need these skills to ace Concierge - Galgorm
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Concierge at Galgorm. Highlight your customer service skills and any relevant experience in your application.
Showcase Your Interpersonal Skills: Emphasize your strong communication and teamwork abilities. Provide examples of how you've successfully interacted with guests or customers in previous roles.
Demonstrate Local Knowledge: Mention your familiarity with the resort and surrounding area. This could include local dining options, activities, and attractions that you can recommend to guests.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to make your application stand out.
How to prepare for a job interview at Galgorm
✨Show Your Friendly Attitude
As a Concierge, your welcoming demeanor is crucial. Practice a warm greeting and maintain a positive tone throughout the interview to reflect the friendly atmosphere of the resort.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to assist guests, as this aligns with the role's focus on outstanding care.
✨Know the Resort and Local Area
Familiarize yourself with the resort's amenities and nearby attractions. Being able to discuss these confidently will show your commitment to enhancing the guest experience and your proactive approach.
✨Highlight Teamwork and Communication
Emphasize your interpersonal skills and ability to work in a team. Share instances where effective communication led to successful outcomes, as this is essential for collaborating with colleagues and assisting guests.
