Customer Services Assistant Apply now
Customer Services Assistant

Customer Services Assistant

Swansea Full-Time 28800 - 43200 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Assist customers with inquiries and provide top-notch service daily.
  • Company: Join Coastal, a trusted team dedicated to community and environmental impact.
  • Benefits: Enjoy hybrid work options and a supportive workplace culture.
  • Why this job: Be part of a mission-driven organization that values relationships and innovation.
  • Qualifications: No specific experience required; just bring your passion for helping others!
  • Other info: Work in a safe environment that encourages new ideas and personal growth.

The predicted salary is between 28800 - 43200 £ per year.

Customer Services Assistant When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Coastal we’re a team in the truest sense of the word. We value relationships highly, so we invest in them daily. As a result, our workplace culture is open, trusting and respectful. It’s also safe, which we think is pretty critical to encouraging new ideas and approaches. We employ almost 300 people across south west Wales and we trust every single one of them to know, and do, their work in the way that gets the best results for residents, the local community and the planet. Coastal’s vision is to provide homes and services that enable our residents to thrive and the communities we serve to prosper, supported by growing our social business and extending the reach of our homes and services. This role requires the post holders to work a mix of hybrid working. In the office for a minimum of 3 days per week for full time staff (this is prorated for part time staff). This is regularly reviewed to ensure it meets the business needs, there is also the requirement to attend in person meetings and training as needed. Our new organisation name, beacon, was chosen as beacons have illuminated human history as symbols of hope and guidance. They’ve been used by many cultures to communicate across distances as their glow unites people and provides direction. Whether on hills, mountains or coastal cliffs, a beacons enduring presence reflects our shared understanding and our shared purpose

Customer Services Assistant employer: Coastal Housing

At Coastal, we pride ourselves on being an exceptional employer, fostering a collaborative and respectful work environment that empowers our team of nearly 300 employees in south west Wales. Our commitment to employee growth is evident through our hybrid working model, which promotes flexibility while ensuring meaningful engagement in the office. With a strong focus on community impact and a culture that values trust and innovation, Coastal offers a rewarding opportunity for those looking to make a difference in the lives of residents and the local community.
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Contact Detail:

Coastal Housing Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Services Assistant

✨Tip Number 1

Familiarize yourself with Coastal's values and mission. Understanding their commitment to community and relationships will help you align your responses during interviews, showcasing how you can contribute to their vision.

✨Tip Number 2

Highlight your experience in customer service and any relevant skills that demonstrate your ability to build relationships. Be prepared to share specific examples of how you've positively impacted customers or teams in the past.

✨Tip Number 3

Since this role involves hybrid working, be ready to discuss your adaptability and how you manage your time effectively between remote and in-office work. This shows that you can thrive in their flexible work environment.

✨Tip Number 4

Research the local community and the specific needs of residents in south west Wales. Being knowledgeable about the area will demonstrate your genuine interest in the role and how you can contribute to the community's prosperity.

We think you need these skills to ace Customer Services Assistant

Customer Service Skills
Communication Skills
Problem-Solving Skills
Teamwork
Adaptability
Attention to Detail
Time Management
Conflict Resolution
Empathy
Organizational Skills
Active Listening
Multitasking
Basic IT Skills
Positive Attitude

Some tips for your application 🫡

Complete the Online Application Form: Make sure to fill out the online application form completely. Missing information can lead to your application not being reviewed.

Highlight Relevant Experience: In your application, emphasize any previous customer service experience you have. Mention specific skills that align with the role, such as communication and problem-solving.

Showcase Your Values: Reflect on Coastal's values of trust, respect, and community in your application. Share examples of how you embody these values in your work or personal life.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.

How to prepare for a job interview at Coastal Housing

✨Understand the Company Culture

Before your interview, take some time to research Coastal's workplace culture. They value relationships and trust, so be prepared to discuss how you can contribute to a positive team environment.

✨Highlight Your Customer Service Skills

As a Customer Services Assistant, showcasing your experience in customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.

✨Emphasize Flexibility and Adaptability

Since the role involves hybrid working, demonstrate your ability to adapt to different work environments. Share experiences where you've successfully transitioned between remote and in-office work.

✨Connect with Their Vision

Coastal aims to provide homes and services that help residents thrive. Be ready to discuss how your personal values align with their mission and how you can contribute to their vision of community prosperity.

Customer Services Assistant
Coastal Housing Apply now
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  • Customer Services Assistant

    Swansea
    Full-Time
    28800 - 43200 £ / year (est.)
    Apply now

    Application deadline: 2027-01-07

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    Coastal Housing

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