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- Tasks: Join our team as a Service Desk Agent, handling customer support and service tickets daily.
- Company: Be part of a fast-growing FinTech company in Cardiff, focused on compliance services.
- Benefits: Enjoy a hybrid work model, bonus schemes, and excellent perks.
- Why this job: Make a real impact in customer experience while working in a dynamic environment.
- Qualifications: Previous experience in customer support or service delivery is essential; familiarity with ticketing systems preferred.
- Other info: Immediate start available; we need proactive candidates ready to hit the ground running!
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of new services being established.
We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed in taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day).
This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction.
Experience required:- Proven experience in a service delivery environment, demonstrating exceptional customer experience skills.
- Proven experience using ticketing systems (e.g., HubSpot, Zendesk, Freshdesk, or similar).
- Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction.
- Strong multitasking skills, with the capability to work across multiple internal systems and platforms simultaneously.
- Basic troubleshooting skills for common technical issues within service delivery.
- Comfortable in a fast-paced, high-volume customer support / operations department.
- Have implemented process improvements that enhance efficiency, effectiveness and quality.
- Previous experience in service payment processing and chasing would be ideal.
- Ability to manage multiple tasks and meet deadlines in a fast-paced, cross-functional environment.
You will be delivering Service Delivery against specific compliance services so must be able to multi-task and work off multiple systems. This is a hybrid role with 2-3 days minimum office-based days per week in Cardiff city centre.
Urgent hiring: Immediate start available. We are looking to fill this role as soon as possible and need candidates who are available to start immediately or within the next two weeks. If you’re ready to hit the ground running and are eager to make an impact quickly, we encourage you to apply today!
As well as the basic salary, there will be a bonus scheme and excellent benefits. This is an excellent opportunity for individuals who can join our team without delay.
Service Desk Agent (Cardiff) employer: talenIQ Ltd
Contact Detail:
talenIQ Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Agent (Cardiff)
✨Tip Number 1
Familiarise yourself with common ticketing systems like HubSpot, Zendesk, or Freshdesk. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your multitasking skills. Practice managing multiple tasks simultaneously, as this role requires handling 20-30 support tickets daily while maintaining high accuracy and customer satisfaction.
✨Tip Number 3
Prepare examples of how you've implemented process improvements in previous roles. This will showcase your strategic thinking and operational expertise, which are key for driving service quality.
✨Tip Number 4
Since this is a hybrid role, be ready to discuss your experience working in both remote and office environments. Highlight your adaptability and how you manage your time effectively across different settings.
We think you need these skills to ace Service Desk Agent (Cardiff)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and service delivery. Emphasise any roles where you managed service tickets or worked in a contact centre, as this is crucial for the Service Desk Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and customer-focused mindset. Mention specific examples of how you've improved service quality or customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your multitasking abilities and experience with ticketing systems like HubSpot or Zendesk. This will demonstrate your readiness to handle the demands of the role effectively.
Show Enthusiasm for the Role: Express your eagerness to join the team and make an immediate impact. Mention your availability to start right away, as this aligns with the company's urgent hiring needs.
How to prepare for a job interview at talenIQ Ltd
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer support, be prepared to share specific examples of how you've provided exceptional service in previous positions. Highlight any experiences where you resolved issues effectively or improved customer satisfaction.
✨Familiarise Yourself with Ticketing Systems
Make sure you know the ticketing systems mentioned in the job description, such as HubSpot or Zendesk. If you have experience with similar platforms, be ready to discuss how you used them to manage and resolve support tickets efficiently.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. Prepare to discuss how you've successfully juggled various responsibilities in a fast-paced environment, and provide examples of how you prioritised tasks to meet deadlines.
✨Prepare for Technical Troubleshooting Questions
Brush up on basic troubleshooting skills for common technical issues. Be ready to explain how you would approach resolving typical problems that customers might face, showcasing your analytical thinking and problem-solving abilities.
