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- Tasks: Provide IT support, troubleshoot issues, and set up new sites across the UK.
- Company: Join a leading nationwide provider of children's services making a real difference.
- Benefits: Enjoy a competitive salary up to £31K plus extensive benefits and travel opportunities.
- Why this job: Be part of a supportive team that impacts young lives through technology.
- Qualifications: 1+ years in IT support, knowledge of Microsoft systems, and networking skills required.
- Other info: Willingness to study for networking qualifications is essential.
The predicted salary is between 24000 - 36000 £ per year.
My client, who is a leading nationwide Children’s Services provider, has a wonderful opportunity for a highly motivated, friendly and supportive IT Field Support Technician to join its team. If you are an experienced IT Field Support Technician with strong skills in 1st and 2nd line support, network configuration and troubleshooting, who would be confident travelling to maintain and set up new sites when required, then this is an absolutely brilliant opportunity where your work will make a real difference!
If you are an IT Field Support Technician with at least one year’s commercial experience who would enjoy being mobile and helping colleagues at all levels based at the company’s various sites with their IT and networking, then this is a role where your expertise will bring about positive change to the lives of young people across the UK, as you help to set up and maintain this company’s sophisticated IT infrastructure by providing high quality remote and on-site support to the company’s users across all its sites nationwide.
In this role, you will work closely with the Network & Field Operations Manager and other IT Support Team members to ensure the smooth running of the IT service. With travel to sites mid-week, the remainder of your week will be spent at the Leicestershire HQ helping the helpdesk to resolve 1st and 2nd line support tickets, including providing remote and telephone support to end users.
Key Responsibilities- Helping the helpdesk to resolve 1st and 2nd line support tickets, including providing remote and telephone support to end users.
- Assisting with setting up staff and education computers, phones and networking equipment for new sites.
- Assisting the helpdesk with user administration tasks on the company’s IT Systems.
- Being available to travel to the company’s other sites if faults cannot be resolved remotely.
- Providing remote and on-site network support and maintenance.
- Completing other tasks as deemed necessary by the IT Service Manager, Network & Field Operations Manager and Head of Group IT.
- A good understanding of Microsoft Desktop Operating Systems and Active Directory and Windows Domain based networks.
- An ability to work with members of staff at all levels, as well as unsupervised and under your own initiative prioritising work accordingly.
- A methodical approach with an ability to be thorough in your analysis of technical problems and able to solve them accordingly.
- A good understanding of Microsoft Office 365 and other commonly used software applications.
- An excellent understanding of TCP/IP computer networking, LANs, VLANs, Subnets etc.
- An excellent understanding of wireless networking technology, such as SSIDs, WPA security etc.
- Ideally, you will have a networking qualification (CompTIA N+, CCENT, CCNA). If you do not possess this, then a willingness to study and attain one or more of these qualifications is essential.
- Have experience and understanding of Helpdesk Ticket systems with a basic understanding of Microsoft Server Operating Systems.
- Have a basic understanding of database structure and usage.
This role offers a starting salary up to 31K plus extensive benefits. Please reach out as soon as possible to find out more about this exciting opportunity.
Information Technology Field Technician employer: Stratospherec Limited
Contact Detail:
Stratospherec Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Field Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Desktop Operating Systems and TCP/IP networking. Being able to discuss these topics confidently during an interview will show your expertise and enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience you have with 1st and 2nd line support, especially in a field technician capacity. Be prepared to share specific examples of how you've successfully resolved technical issues on-site or remotely.
✨Tip Number 3
Demonstrate your ability to work independently and manage your time effectively. Since this role involves travelling to various sites, showcasing your organisational skills and ability to prioritise tasks will be crucial.
✨Tip Number 4
If you have any relevant networking qualifications, make sure to mention them. If not, express your willingness to pursue certifications like CompTIA N+ or CCNA, as this shows your commitment to professional development and aligns with the company's expectations.
We think you need these skills to ace Information Technology Field Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, network configuration, and troubleshooting. Use specific examples that demonstrate your skills and how they relate to the role of an IT Field Support Technician.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your motivation to work with a children's services provider. Mention your ability to travel and your experience in providing remote and on-site support, as well as your understanding of Microsoft systems and networking.
Highlight Relevant Qualifications: If you have any networking qualifications like CompTIA N+, CCENT, or CCNA, be sure to mention them prominently. If you are willing to pursue these qualifications, express this in your application to show your commitment to professional development.
Showcase Soft Skills: In addition to technical skills, emphasise your ability to work with staff at all levels and your methodical approach to problem-solving. Provide examples of how you've successfully communicated and collaborated with colleagues in previous roles.
How to prepare for a job interview at Stratospherec Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Desktop Operating Systems, Active Directory, and networking concepts. Highlight specific examples where you've successfully resolved technical issues or configured networks.
✨Demonstrate Your Problem-Solving Ability
Employ a methodical approach when discussing past experiences. Share instances where you analysed technical problems thoroughly and implemented effective solutions, showcasing your analytical skills.
✨Emphasise Your Communication Skills
Since the role involves working with staff at all levels, it's crucial to demonstrate your ability to communicate clearly and effectively. Prepare to discuss how you've assisted colleagues in the past, especially in remote support scenarios.
✨Express Willingness to Learn
If you don't have the desired networking qualifications, convey your eagerness to study and attain them. This shows your commitment to professional development and aligns with the company's values of making a positive impact.
