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For Companies At a Glance
- Tasks: Manage complex customer queries and deliver outstanding service with professionalism.
- Company: Join a nationally recognised employer known for its high-performing customer care team.
- Benefits: Enjoy hybrid working options, full training, and a supportive team culture focused on wellbeing.
- Why this job: This role offers genuine progression prospects and the chance to make a real impact.
- Qualifications: Experience in customer care or similar roles, with excellent communication and emotional intelligence skills.
- Other info: Rotational shifts include 1 in 4 Saturdays, with a weekday off.
The predicted salary is between 26000 - 28000 £ per year.
Location: Northampton (office-based during probation, hybrid thereafter)
Salary: £26,000 - £28,000 + benefits
Contract: Full-time, permanent
Shifts: Rotational - 8 am-5pm and 10am-7pm (1 in 4 Saturdays, with a weekday off)
This is an opportunity to join a well-established, nationally recognised employer in their high-performing customer care team. Our client is seeking empathetic and resilient individuals with a strong background in customer service, complaint handling, or support roles. This position is ideal for someone who thrives in a fast-paced environment and takes pride in resolving issues the right way - with care, patience, and professionalism.
Why Apply?
- Opportunity to join a respected employer with genuine progression prospects
- Supportive team culture and a focus on employee wellbeing
- Full training provided with ongoing development opportunities
- Hybrid working is available after probation
The Role
As a Customer Service Advisor, you will manage a wide range of complex customer queries, including complaints, escalations, and emotionally sensitive issues. You'll act as the voice of the brand, delivering outstanding service while maintaining professionalism under pressure.
Key responsibilities include:
- Handling inbound customer calls and queries across multiple channels
- Investigating issues thoroughly and offering fair, tailored resolutions
- Liaising with internal teams, including legal, logistics, and finance
- Supporting ombudsman or media-related casework as needed
- Keeping detailed and accurate records of customer interactions
- Identifying trends and contributing to service improvements
Ideal Candidate
- Experience in customer care, complaints handling, or similar roles (e.g., retail, financial services, utilities, housing, or health)
- Excellent communication and listening skills
- Strong emotional intelligence and a calm, methodical approach
- Able to navigate sensitive situations confidently
- Detail-oriented with strong time management and organisational skills
- Comfortable using internal systems and working across teams
Contact Detail:
Zachary Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor (Northampton)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and complaints. Being able to discuss specific examples during your interview will demonstrate your experience and problem-solving skills.
✨Tip Number 2
Research the company’s values and customer service philosophy. Tailoring your responses to align with their approach will show that you’re a good cultural fit for the team.
✨Tip Number 3
Prepare to showcase your emotional intelligence. Think of situations where you successfully managed sensitive issues, as this role requires a calm and empathetic approach.
✨Tip Number 4
Practice your communication skills. Since this role involves liaising with various teams and handling complex queries, being articulate and clear in your explanations will be crucial.
We think you need these skills to ace Hybrid Customer Service Advisor (Northampton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, complaint handling, or support roles. Use specific examples that demonstrate your skills in managing complex queries and resolving issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and resilience. Explain why you are passionate about customer service and how your background aligns with the role's requirements. Mention your ability to handle sensitive situations with professionalism.
Highlight Key Skills: In your application, emphasise your communication skills, emotional intelligence, and attention to detail. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Customer Service Advisor.
How to prepare for a job interview at Zachary Daniels
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or complaint handling. Highlight specific examples where you successfully resolved issues, demonstrating your empathy and resilience.
✨Demonstrate Emotional Intelligence
During the interview, showcase your ability to handle sensitive situations with care. Use examples that illustrate your calm and methodical approach when dealing with challenging customer interactions.
✨Familiarise Yourself with the Company
Research the company’s values and customer care philosophy. Understanding their approach will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer scenarios. Practice articulating your thought process and the steps you would take to resolve issues effectively.
