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For Companies At a Glance
- Tasks: Provide top-notch technical support and repair equipment to keep customers happy.
- Company: Join a dynamic team focused on delivering exceptional service and innovative solutions.
- Benefits: Enjoy opportunities for travel, hands-on experience, and potential career growth.
- Why this job: Be part of a supportive culture that values your input and promotes learning.
- Qualifications: Looking for tech-savvy individuals with problem-solving skills and a passion for customer service.
- Other info: Occasional travel and participation in trade shows for networking and learning.
The predicted salary is between 30000 - 42000 £ per year.
Main Purpose of Job Reporting to the Field Service Manager you will be responsible for ensuring that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the service business. Role and Responsibilities Tasks include: Providing technical support and advice to customers, distributors and colleagues via our telephone helpdesk, service email and site visits. Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets. Complete service reports for all jobs, noting the work done and highlighting issues for further action. Timely escalation of cases, when necessary. Occasional support of design and development through product testing. Occasional building of instruments in accordance with Turnaround Time targets. Maintain databases on customer service in order to produce reports on KPI’s such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc. Promoting sales of contracts and service parts. Occasional attendance at trade shows. Training of customers in the use of our equipment. Travel …
Service Engineer employer: ACS Performance Careers
Contact Detail:
ACS Performance Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarize yourself with the specific equipment and instruments that we use at StudySmarter. Understanding the technical aspects and common issues will help you provide better support during the interview process.
✨Tip Number 2
Highlight any previous experience you have in customer service or technical support roles. Be ready to share examples of how you've successfully resolved customer issues or improved service processes.
✨Tip Number 3
Prepare to discuss your approach to diagnosing and repairing equipment. We value candidates who can demonstrate a methodical problem-solving process, so think of specific instances where you've successfully tackled technical challenges.
✨Tip Number 4
Show your enthusiasm for promoting service contracts and parts sales. Think about how you can contribute to our service business growth and be ready to share ideas on how to enhance customer satisfaction.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Engineer position. Understand the key responsibilities and required skills, such as providing technical support and maintaining customer satisfaction.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support, equipment repair, and customer service. Use specific examples that demonstrate your ability to meet Turnaround Time targets and handle customer inquiries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with diagnosing and repairing equipment, as well as your ability to maintain databases and produce reports on KPIs.
Highlight Soft Skills: In your application, emphasize soft skills such as communication, problem-solving, and teamwork. These are crucial for liaising with customers and colleagues, as well as for training customers in the use of equipment.
How to prepare for a job interview at ACS Performance Careers
✨Show Your Technical Expertise
Be prepared to discuss your technical skills and experiences in detail. Highlight specific instances where you provided technical support or repaired equipment, as this will demonstrate your capability to handle the responsibilities of the Service Engineer role.
✨Emphasize Customer Satisfaction
Since customer satisfaction is a key part of the job, share examples of how you've successfully resolved customer issues in the past. Discuss your approach to ensuring customers are happy with their equipment and services.
✨Familiarize Yourself with KPIs
Understand the key performance indicators mentioned in the job description, such as Mean-Time-To-Failure and Customer Satisfaction. Be ready to discuss how you have tracked or improved these metrics in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would address them, especially regarding diagnosis and repair of faulty instruments.
