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- Tasks: Support users and resolve technical issues while coordinating exciting projects.
- Company: Join a fast-growing Managed Service Provider with a family feel culture.
- Benefits: Enjoy hybrid work options, professional development, and a collaborative environment.
- Why this job: Work with cutting-edge technology and be part of a dynamic team that values your growth.
- Qualifications: Experience with Azure, 365, Windows, and strong problem-solving skills required.
- Other info: Opportunity to lead projects and oversee tech work for major clients.
The predicted salary is between 28000 - 36000 £ per year.
Do you want to be an exceptional 2nd line support engineer that gets involved with project co-ordination in a dynamic, growing team? Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a point of escalation for the 1st liner engineers, whilst also having some involvement with the project co-ordination of one of their largest clients. They’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture.
Primary Responsibilities:- Technologies: experience with Azure, 365, Windows, Intune, Entra ID
- Resolving Incidents: Deal with technical problems passed on from 1st line support.
- Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
- Help Users: Support staff with any problems using their hardware, software, or internet.
- Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
- Documentation: Log issues, how they were fixed, and any system changes.
We are looking for an impressive 2nd Line Support engineer that would be comfortable sometimes getting involved in project co-ordination for their massive enterprise client.
Secondary Responsibilities:- Plan Projects: Set out what needs to be done and what the goals are.
- Manage Time & Resources: Keep track of time, costs, and make sure the right people are working on the right tasks.
- Lead the Team: Keep everyone on track and working well together.
- Risk Assessment: Notice problems before they happen and plan how to deal with them.
- Oversee Tech Work: Oversee software development, system upgrades, and IT infrastructure projects.
This is a fantastic opportunity, for a fantastic company, please do apply if you’re interested or would like to learn further about the role.
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator (Southampton)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, 365, and Windows. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills during any informal conversations or networking opportunities. Being able to demonstrate how you've resolved technical issues in the past will highlight your capability as a 2nd Line Support Engineer.
✨Tip Number 3
If you have experience in project coordination, be ready to discuss specific projects you've managed. Highlight your ability to plan, manage resources, and lead teams effectively, as these are key aspects of the role.
✨Tip Number 4
Research the company culture and values of the Managed Service Provider. Understanding their emphasis on collaboration and professional development can help you tailor your approach and show that you're a great fit for their team.
We think you need these skills to ace 2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator (Southampton)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Azure, 365, and Windows. Include specific examples of incidents you've resolved and any project co-ordination tasks you've undertaken.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in supporting users and managing projects.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your ability to resolve technical issues and manage time effectively. This will show you can handle the responsibilities of both support and project co-ordination.
Highlight Team Collaboration: Emphasise your experience working in teams, especially in a support environment. Mention any leadership roles or collaborative projects to illustrate your ability to work well with others.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure, 365, and Windows during the interview. Be prepared to discuss specific incidents you've resolved and how you approached technical problems, as this will demonstrate your capability as a 2nd Line Support Engineer.
✨Demonstrate Project Coordination Experience
Since the role involves project coordination, be ready to share examples of projects you've managed or contributed to. Discuss how you planned tasks, managed resources, and kept teams on track, showcasing your organisational skills.
✨Emphasise Team Collaboration
This company values collaboration, so be sure to express your ability to work well within a team. Share experiences where you supported colleagues or worked together to solve complex issues, highlighting your communication skills.
✨Prepare Questions About Company Culture
Research the company's culture and values, and prepare thoughtful questions about their approach to employee development and teamwork. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
