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- Tasks: Lead and support your team in resolving customer service challenges.
- Company: Join a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy competitive salary, overtime pay, and a clear pathway to leadership roles.
- Why this job: Be part of a supportive culture that values your contributions and growth.
- Qualifications: Experience in customer service and strong problem-solving skills are essential.
- Other info: This role offers opportunities for personal development and career advancement.
The predicted salary is between 28000 - 32500 £ per year.
Location: Regional UK (Multiple Sites) | Full-time
Salary: £28-£32,500 + enhanced duties + overtime + pathway to leadership
Lead by example. Shape performance. Be the backbone of your team.
As a Senior Customer Experience Advisor, you'll be at the forefront of our Client team's success guiding, supporting and resolving the most challenging customer service issues.
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Advsior
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully resolved challenging customer issues. Highlighting your problem-solving skills will show us that you can handle the demands of the role.
✨Tip Number 3
Research common customer service challenges in our industry. Being knowledgeable about these issues will allow you to engage in meaningful conversations during the interview, showcasing your expertise and readiness for the role.
✨Tip Number 4
Demonstrate your leadership potential by sharing instances where you've taken initiative or led a project. We value candidates who can inspire and guide others, so showing this quality will set you apart.
We think you need these skills to ace Senior Customer Experience Advsior
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Senior Customer Experience Advisor. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Leadership Skills: Since the role involves leading by example, make sure to showcase any previous leadership or mentoring experiences in your CV and cover letter. Use specific examples to demonstrate how you've successfully guided teams or resolved complex issues.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer service and your ability to handle challenging situations. Mention why you are interested in this position and how you can contribute to the company's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Showcase Your Leadership Skills
As a Senior Customer Experience Advisor, you'll be expected to lead by example. Be prepared to discuss your previous experiences in leadership roles and how you've successfully guided teams through challenges.
✨Demonstrate Problem-Solving Abilities
Expect to face questions about handling difficult customer service issues. Prepare specific examples of how you've resolved complex problems in the past, highlighting your critical thinking and decision-making skills.
✨Understand the Company Culture
Research the company's values and culture before the interview. This will help you align your answers with what they are looking for in a candidate and show that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team dynamics and expectations.
