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- Tasks: Lead and support your team in resolving customer service challenges.
- Company: Join a dynamic company focused on delivering exceptional customer experiences.
- Benefits: Enjoy competitive salary, overtime pay, and a clear pathway to leadership roles.
- Why this job: Be part of a supportive culture that values your contributions and growth.
- Qualifications: Experience in customer service and strong problem-solving skills required.
- Other info: Multiple locations across the UK with full-time opportunities available.
The predicted salary is between 28000 - 32500 £ per year.
Location: Regional UK (Multiple Sites) | Full-time
Salary: £28-£32,500 + enhanced duties + overtime + pathway to leadership
Lead by example. Shape performance. Be the backbone of your team.
As a Senior Customer Experience Advisor, you'll be at the forefront of our Client team's success guiding, supporting and resolving the most challenging customer service issues.
Senior Customer Experience Advsior employer: High Profile Resourcing Ltd
Contact Detail:
High Profile Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Advsior
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully resolved challenging customer issues. Highlighting your problem-solving skills will show us that you can handle the demands of the role.
✨Tip Number 3
Research common customer service challenges in our industry. Being knowledgeable about these issues will allow you to engage in meaningful conversations during the interview and showcase your proactive approach.
✨Tip Number 4
Demonstrate your leadership potential by sharing instances where you've taken initiative or led a project. We value candidates who can inspire and guide others, so showing this quality will set you apart.
We think you need these skills to ace Senior Customer Experience Advsior
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Senior Customer Experience Advisor. Tailor your application to highlight relevant experience in customer service and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in customer service, particularly any leadership or mentoring experience. Use specific examples to demonstrate how you've successfully resolved challenging customer issues.
Showcase Soft Skills: Customer experience roles require strong communication and problem-solving skills. Make sure to include examples that showcase your ability to lead by example, support team members, and handle difficult situations effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the job requirements. Express your enthusiasm for the role and the company, and explain why you would be a great fit for their team.
How to prepare for a job interview at High Profile Resourcing Ltd
✨Showcase Your Leadership Skills
As a Senior Customer Experience Advisor, you'll be expected to lead by example. Prepare examples of how you've successfully guided and supported your team in the past, highlighting your leadership qualities.
✨Demonstrate Problem-Solving Abilities
You'll be dealing with challenging customer service issues, so be ready to discuss specific instances where you've resolved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company Culture
Research the company's values and culture before the interview. Be prepared to explain how your personal values align with theirs, and how you can contribute to fostering a positive team environment.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
