Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced technical support and troubleshoot issues in a dynamic environment.
- Company: Join a leading telecommunications company focused on innovative wireless solutions.
- Benefits: Enjoy no weekend work, enhanced leave, and structured hours in a supportive workplace.
- Why this job: Be part of a growing team recognised as the 'Best Place To Work' for four years running.
- Qualifications: Experience in 1st and 2nd Line Support with strong communication and troubleshooting skills required.
- Other info: A full UK driving licence and personal vehicle are essential; industry certifications are a plus.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a fast-paced, innovative environment.
What you’ll be doing:
- Serve as the escalation point for advanced technical issues, performing thorough diagnostics and troubleshooting via remote tools and deep technical expertise.
- Collaborate closely with 1st Line Support to elevate security standards, appropriately escalate unresolved issues, and coordinate with third-party vendors to drive resolutions.
- Identify, initiate, and process change requests, actively participate in change approval meetings, and help enhance incident management procedures.
- Deliver on-site support as needed, including installations, hardware decommissions, and acting as a technical representative - comprehensive training provided.
Main Skills/ Requirements:
- A full UK driving licence and access to a personal vehicle are essential.
- Demonstrated hands-on experience in both 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environment.
- Excellent client-facing communication skills, with the ability to explain technical issues clearly and effectively.
- Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems.
- Experience with change management processes or supporting network infrastructure projects is desirable.
- Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and will strengthen your application.
How you’ll be rewarded:
- No Weekend Work.
- Enhanced Leave.
- Structured Working Hours.
- Opportunity to join a continuously growing company.
- Organisation awarded “Best Place To Work” for the last 4 years.
This is an excellent opportunity for an experienced 2nd Line Support IT Analyst to join a growing organisation that are driven towards success!
2nd Line Support IT Analyst (Farnborough) employer: Addition
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support IT Analyst (Farnborough)
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Cradlepoint, Ruckus, and Cisco. Having a solid understanding of these will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your troubleshooting skills and be prepared to discuss real-life scenarios where you've successfully resolved technical issues. This will showcase your hands-on experience and problem-solving abilities, which are crucial for a 2nd Line Support IT Analyst.
✨Tip Number 3
Network with professionals in the telecommunications field, especially those who work in similar roles. Engaging with them can provide insights into the company culture and expectations, and may even lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss your experience with IT Service Management (ITSM) systems and change management processes. Being able to articulate your familiarity with these concepts will show that you understand the operational side of the role and can contribute effectively from day one.
We think you need these skills to ace 2nd Line Support IT Analyst (Farnborough)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd Line Support, especially within a Network Operations Centre or cellular network environment. Emphasise your troubleshooting skills and any industry certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your client-facing communication skills and your ability to explain technical issues clearly. Mention specific examples of how you've successfully resolved complex technical problems in the past.
Highlight Relevant Skills: In your application, explicitly mention your familiarity with IT Service Management (ITSM) systems and change management processes. This will demonstrate your understanding of the role's requirements and your readiness to contribute.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Addition
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience in both 1st and 2nd Line Support. Highlight specific examples where you successfully diagnosed and resolved technical issues, especially in a Network Operations Centre or cellular network environment.
✨Communicate Clearly
Since excellent client-facing communication skills are essential, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to effectively communicate with both technical and non-technical stakeholders.
✨Familiarise Yourself with Change Management
Understand the change management processes relevant to the role. Be ready to discuss any previous experiences you have had with initiating and processing change requests, as well as participating in change approval meetings.
✨Highlight Relevant Certifications
If you have industry certifications like Cradlepoint, Ruckus, or Cisco, make sure to mention them during the interview. These qualifications can significantly strengthen your application and show your commitment to professional development.
