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For Companies At a Glance
- Tasks: Provide advanced technical support and troubleshoot issues in a dynamic environment.
- Company: Join a leading telecommunications company focused on innovative wireless solutions.
- Benefits: Enjoy no weekend work, enhanced leave, and structured hours in a supportive workplace.
- Why this job: Be part of a growing team recognised as the 'Best Place To Work' for four years running.
- Qualifications: Experience in 1st and 2nd Line Support with strong communication and troubleshooting skills required.
- Other info: A full UK driving licence and personal vehicle are essential; industry certifications are a plus.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a fast-paced, innovative environment.
What you’ll be doing:
- Serve as the escalation point for advanced technical issues, performing thorough diagnostics and troubleshooting via remote tools and deep technical expertise.
- Collaborate closely with 1st Line Support to elevate security standards, appropriately escalate unresolved issues, and coordinate with third-party vendors to drive resolutions.
- Identify, initiate, and process change requests, actively participate in change approval meetings, and help enhance incident management procedures.
- Deliver on-site support as needed, including installations, hardware decommissions, and acting as a technical representative - comprehensive training provided.
Main Skills/Requirements:
- A full UK driving licence and access to a personal vehicle are essential.
- Demonstrated hands-on experience in both 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environment.
- Excellent client-facing communication skills, with the ability to explain technical issues clearly and effectively.
- Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems.
- Experience with change management processes or supporting network infrastructure projects is desirable.
- Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and will strengthen your application.
How you’ll be rewarded:
- No Weekend Work.
- Enhanced Leave.
- Structured Working Hours.
- Opportunity to join a continuously growing company.
- Organisation awarded “Best Place To Work” for the last 4 years.
This is an excellent opportunity for an experienced 2nd Line Support IT Analyst to join a growing organisation that are driven towards success!
Contact Detail:
Addition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support IT Analyst (Farnborough)
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as IT Service Management (ITSM) systems and network engineering principles. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your hands-on experience in both 1st and 2nd Line Support. Think of specific examples where you've successfully resolved complex technical issues, as this will showcase your problem-solving skills and technical expertise.
✨Tip Number 3
Highlight any relevant industry certifications you possess, such as Cradlepoint, Ruckus, or Cisco. If you don’t have them yet, consider mentioning your plans to obtain these certifications, as it shows your commitment to professional development.
✨Tip Number 4
Practice your client-facing communication skills by explaining technical concepts to someone without a technical background. This will prepare you for the interview, where clear communication is key, especially when discussing troubleshooting processes.
We think you need these skills to ace 2nd Line Support IT Analyst (Farnborough)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd Line Support, especially within a Network Operations Centre or cellular network environment. Emphasise your troubleshooting skills and any industry certifications you hold.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle advanced technical issues and your client-facing communication skills.
Showcase Technical Expertise: When detailing your experience, focus on your hands-on technical skills and familiarity with IT Service Management systems. Provide examples of how you've successfully resolved complex issues or improved processes in previous roles.
Highlight Soft Skills: Don't forget to mention your soft skills, such as teamwork and communication. Explain how you've collaborated with others, particularly in escalating issues or coordinating with third-party vendors to achieve resolutions.
How to prepare for a job interview at Addition
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience in both 1st and 2nd Line Support. Highlight specific examples where you successfully diagnosed and resolved technical issues, especially in a Network Operations Centre or cellular network environment.
✨Communicate Clearly
Since excellent client-facing communication skills are essential, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to effectively communicate with clients and colleagues alike.
✨Familiarise Yourself with Change Management
Understand the change management processes and be ready to discuss how you've participated in change approval meetings or enhanced incident management procedures in your previous roles. This shows your proactive approach to improving workflows.
✨Highlight Relevant Certifications
If you have industry certifications like Cradlepoint, Ruckus, or Cisco, make sure to mention them during the interview. These credentials can significantly strengthen your application and show your commitment to professional development.
