Business Change Manager (City Of London)

Business Change Manager -23 months FTC

Location: Hybrid (3 days per week in London, Durham, Lytham or Glasgow office)
Salary: £42,500 + Civil Service pension (c.£12,000 employer contribution)
Contract: Fixed term contract – 23 months | Full-Time

We\’re supporting a government-backed financial services organisation with the recruitment of a Business Change Manager to join its high-profile Business Transformation Programme. This is a unique opportunity to support large-scale change and make a meaningful impact across one of the UK\’s most recognisable public-facing brands.

The organisation is undergoing a major transformation of its outsourced service delivery and customer operations. As a Business Change Manager, you will help shape and embed new ways of working across the business, delivering improved services, capabilities, and efficiencies.

You\’ll play a key role in bridging the gap between transformation teams and internal stakeholders-managing business readiness activities, assessing change impacts, and helping overcome barriers to adoption.

Key Responsibilities:

• Lead and manage business change initiatives within a complex transformation programme

• Deliver change impact assessments and business readiness planning

• Facilitate workshops, meetings, and stakeholder engagement sessions

• Support effective communication and implementation of new ways of working

• Collaborate with cross-functional teams to embed sustainable change

Essential Experience and Skills:

• Proven experience in managing business change in complex environments, ideally within financial services

• Strong stakeholder engagement and influencing capabilities at all levels

• Track record of delivering change planning, impact analysis, and communication strategies

• Excellent communication and facilitation skills

• Practitioner-level qualification in Business Change Management (APMG or equivalent), or foundation-level with willingness to progress

Benefits Include:

• Civil Service pension with up to 27.5% employer contribution

• 25-30 days annual leave

• Performance-related bonus

• Flexible hybrid working and 9-day fortnight options

• Generous parental leave policies

• Inclusive, people-focused culture with strong development support

Apply now to help shape the future of a trusted UK financial services provider through meaningful and lasting change.