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For Companies At a Glance
- Tasks: Lead the Concierge Department and ensure top-notch guest services around the clock.
- Company: Join the Millennium Gloucester Hotel, a premier destination in London Kensington.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of hospitality, creating memorable experiences for guests in a vibrant hotel setting.
- Qualifications: Previous experience in concierge or hospitality roles is essential; strong communication skills are a must.
- Other info: This role offers a chance to shape guest experiences and build lasting relationships.
The predicted salary is between 36000 - 60000 £ per year.
Millennium Gloucester Hotel London Kensington is seeking a Head Concierge who will be responsible for taking complete control of the Concierge Department; including day to day running, organisation and planning of Concierge, Porterage and Doorman services over a 24 hour period.
The Head Concierge Key Responsibilities will include:
- Guest liaison and client loyalty development; to be willing to contact …
Head Concierge employer: Millennium Gloucester Hotel London Kensington
Contact Detail:
Millennium Gloucester Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Familiarize yourself with the Millennium Gloucester Hotel's services and amenities. Understanding what makes our hotel unique will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations for the Head Concierge position, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed a concierge team or similar department in the past. Highlighting your leadership skills and experience will be crucial in showcasing your fit for this role.
✨Tip Number 4
Stay updated on the latest trends in hospitality and guest services. Being knowledgeable about industry standards and innovations will not only impress us but also demonstrate your commitment to providing exceptional service.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head Concierge position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in concierge services or hospitality management. Provide specific examples of how you've successfully managed similar responsibilities.
Showcase Customer Service Skills: Since guest liaison and client loyalty development are crucial for this role, include examples that demonstrate your exceptional customer service skills and ability to build strong relationships with clients.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the position and the hotel. Mention why you want to work at Millennium Gloucester Hotel London Kensington specifically.
How to prepare for a job interview at Millennium Gloucester Hotel London Kensington
✨Show Your Passion for Guest Service
As a Head Concierge, your role revolves around providing exceptional guest experiences. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles.
✨Demonstrate Leadership Skills
Since you'll be managing the Concierge Department, highlight your leadership experience. Discuss how you've successfully led teams, resolved conflicts, and motivated staff to deliver outstanding service.
✨Know the Local Area
Familiarize yourself with the local attractions, restaurants, and services in Kensington. Being knowledgeable about the area will show your commitment to providing personalized recommendations to guests.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a guest complaint or a last-minute request. Practice your responses to demonstrate your problem-solving skills and ability to think on your feet.
