Regional Operations Manager (Sheffield)

We are looking for an experienced and strategic Regional Retail Operations Manager to lead/work alongside our franchised and corporate store network. As a Regional Retail Operations Manager, you will be primarily field-based and responsible for overseeing and maximising all aspects of store operations to enhance the consumer experience and drive the overall sales and profit performance of the business.

The ideal candidate must have strong leadership skills combined with an instinctive understanding of retail operations. A proven track record of successful management in a multi-site, customer facing, retail setting is essential. A minimum of three years’ experience operating at a minimum of Regional Manager level is a prerequisite. The successful candidate will possess an innate ability to manage a diverse spectrum of retail managers/owner managers in a commercial and strategic manner adapting their approach as required.

As in any retail business, driving sales/profit/customer service will define your strategic approach and inform your priorities on an ongoing basis.

• To oversee and coordinate the day-to-day retail operations of both franchised and corporate stores, ensuring their smooth and efficient functioning.
• Develop and implement existing operational policies and procedures to improve Sales/Profit performance whilst simultaneously enhancing customer service.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and work with franchisees/store managers and their respective teams to achieve the same.
• Collaborate with department heads / the management board to optimise sales strategies.
• Manage and lead a diverse team of franchisees/Retail staff, providing guidance and support at all levels.
• Develop and Implement training programs to enhance skills across the full retail spectrum.
• Recruitment up to and including Store Manager/Franchisee level.
• Develop the commercial awareness of both Franchisees and Store Managers in all aspects.
• Drive initiatives to improve customer experience, satisfaction, and loyalty.
• Collaborate with, and feedback to, the marketing team to plan and execute promotions and events.
• Oversee and ensure compliance with all Health and safety and security standards and handle emergency situations as needed working with both in-store teams and external providers.
• Perform HR duties such as recruiting, counselling and disciplinary procedures as required.

• Proactive and results-driven with a focus on driving sales and profitability.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Excellent leadership and organisational abilities.
• Analytical mindset with the ability to commercially interpret data and turn that into practical and impactful shop floor solutions.
• Effective communication and interpersonal skills.
• Effective Presentation skills.
• Knowledge of inventory management.
• Strong understanding of performance management in a retail setting.
• Solid understanding of HR regulation pertaining to retail management.
• Ability to work in a fast-paced and dynamic retail environment.
• Familiarity with retail software and point-of-sale systems.
• Solid understanding of the basic principles of P&L management.

Candidates should apply in writing supplying a full CV along with a detailed synopsis of the skills/experience gained with every position detailed. In addition, candidates should also include an accompanying introductory letter outlining why/how they believe they can add value to a dynamic business like United Carpets and Beds as well as providing any other information be it personal or professional, which they believe may provide additional insight into their suitability to a business like United and/or to fulfil the role as described.

For any further information please contact recruitment@unitedcarpets.net.