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- Tasks: Join us as a Software Engineer, designing and developing Cloud Contact Center solutions.
- Company: Navixus, part of Tech Mahindra, is a leader in digital transformation and customer journey innovation.
- Benefits: Enjoy remote work, medical, dental, vision insurance, and generous paid time off.
- Why this job: Be part of a dynamic team driving positive change and innovation in the tech industry.
- Qualifications: 5-8 years in IVR and ACD development; experience with CXone or similar platforms preferred.
- Other info: We celebrate diversity and provide reasonable accommodations for applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.
Qualifications For Success:
- 5-8 or more years of IVR and ACD development experience
- 4 or more years of CXone (preferred), Genesys Cloud, Amazon Connect or other platform experience (Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8).
- CRM integration experience
- Bachelors degree in computer science, IT, or engineering preferred
The pay for this role is per annum. Navixus (Tech Mahindra) also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
We are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Contact Detail:
Tech Mahindra Business Process Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Engineer – CCaaS – Cloud Contact Center (England)
✨Tip Number 1
Familiarise yourself with the specific Cloud Contact Center platforms mentioned in the job description, such as NICE Cxone and Genesys Cloud. Having hands-on experience or even a solid understanding of these platforms can set you apart during interviews.
✨Tip Number 2
Network with current employees or professionals in the industry through platforms like LinkedIn. Engaging in conversations about their experiences at Navixus can provide valuable insights and potentially give you an edge in your application.
✨Tip Number 3
Prepare to discuss your previous projects that involved IVR and ACD development. Be ready to explain your role, the challenges you faced, and how you overcame them, as this will demonstrate your problem-solving skills and technical expertise.
✨Tip Number 4
Showcase your mentoring experience during the interview process. Since the role involves helping with onboarding and mentoring others, highlighting your ability to guide and support team members can make you a more attractive candidate.
We think you need these skills to ace Software Engineer – CCaaS – Cloud Contact Center (England)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Software Engineer position. Familiarise yourself with Cloud Contact Center technologies like NICE Cxone, Genesys Cloud, and others mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in IVR and ACD development, as well as any specific platforms you've worked with. Emphasise your technical skills and any mentoring or leadership roles you've held, as these are important for this position.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for Cloud technology and customer experience. Mention how your background aligns with Navixus's mission and values, particularly their focus on digital transformation.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your application is polished and professional, as attention to detail is crucial in software engineering roles.
How to prepare for a job interview at Tech Mahindra Business Process Services
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IVR and ACD development, as well as any specific platforms like NICE Cxone or Genesys Cloud. Bring examples of past projects where you successfully implemented these technologies.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your troubleshooting skills. Prepare to explain how you've resolved bugs in previous roles, particularly during the QA process, and be ready to walk through your thought process.
✨Highlight Team Collaboration
Since you'll be working closely with other engineers and project managers, share experiences that illustrate your ability to collaborate effectively. Discuss how you’ve mentored others or contributed to team success in past positions.
✨Understand the Company Culture
Familiarise yourself with Navixus's mission and values, especially their focus on driving positive change and innovation. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture.
