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- Tasks: Support low and medium risk offenders in their transition to independence.
- Company: Nacro is a leading social justice charity focused on community support and rehabilitation.
- Benefits: Join a growing team with opportunities for personal development and impactful work.
- Why this job: Make a real difference in people's lives while building stronger communities.
- Qualifications: Genuine interest in people, strong communication skills, and basic ICT literacy required.
- Other info: This role is part of a high-profile contract set to expand significantly.
The predicted salary is between 28800 - 43200 £ per year.
Join The ChallengeAt Nacro, every day as a CAS-2 Support Worker is an opportunity to make a tangible difference. You’ll be part of an integrated team focused on meeting the needs of service users and driving positive outcomes. Your role is essential in fostering independence, supporting transitions, and building stronger communities.
The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice.
Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community.
It is currently Nacro’s largest single contract and is set to grow by 60% over the next 18 months!
What will you be doing:No two days are ever the same, and you will be managing your diary to meet the requirements of the role. You will meet with Service Users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Service Users. You will also need to be able to help our Service Users with applying for HB and paying rent etc. All of our properties require to meet Decent Homes Standard and to do that you will need a sharp pair of eyes to ensure that our houses are clean, tidy and all repairs are reported and actioned.
Resilient – doesn’t take the events of the day home with them, undertakes activity to care for own wellbeing.
Curious – will ask questions to understand before finding solutions or signposting.
Emotionally intelligent – Perceptive to human behaviour, instinctively knows when something isn’t right. Has a level of self-confidence and knows own limitations. Positive outlook – enthusiastic and willing to learning.
Warm personality, smiles and gives appropriate eye contact, demonstrates appropriate levels of empathy or sympathy, demonstrates active listening skills.
Demonstrates team working and supports peers. Combines efforts with others
Personal values match those of Nacro
What are we looking for:
Genuine interest in people – wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation.
Listening, asking questions to confirm understanding, clear and concise, doesn’t always accept the status quo. Uses common sense to help make decisions.
Acts with integrity and within professional boundaries in the service users’ best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
Able to manage competing priorities – manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
ICT literate – training will be given for our systems, need to be able to use outlook, word and excel at a basic level.
Housing Support Worker - Luton employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker - Luton
✨Tip Number 1
Familiarize yourself with the specific needs of low and medium risk offenders. Understanding their challenges will help you connect better with service users and demonstrate your genuine interest in helping them.
✨Tip Number 2
Showcase your emotional intelligence during interactions. Practice active listening and be prepared to ask insightful questions that reflect your understanding of their situations.
✨Tip Number 3
Highlight your organizational skills by discussing how you manage competing priorities. Be ready to share examples of how you've successfully balanced multiple tasks in previous roles.
✨Tip Number 4
Demonstrate your adaptability in communication styles. Be prepared to discuss how you've tailored your approach to meet the needs of different audiences, whether in person, over the phone, or via email.
We think you need these skills to ace Housing Support Worker - Luton
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Support Worker position at Nacro. Understand the key responsibilities and the skills required, such as emotional intelligence, resilience, and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your ability to support service users, manage competing priorities, and demonstrate a genuine interest in helping people.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of Nacro's mission. Use specific examples from your past experiences to illustrate how you meet the qualifications and can contribute positively to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Hays plc
✨Show Your Genuine Interest in People
Make sure to express your passion for helping others during the interview. Share examples of how you've interacted with diverse individuals and adapted your communication style to meet their needs.
✨Demonstrate Emotional Intelligence
Be prepared to discuss situations where you've had to read between the lines or respond to someone's emotional state. Highlight your ability to empathize and actively listen, as these skills are crucial for a Housing Support Worker.
✨Highlight Your Organizational Skills
Since managing competing priorities is key in this role, come ready with examples of how you've successfully organized tasks or managed your time in previous positions. Discuss any tools or methods you use to stay on track.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to make tough choices or escalate issues, and be ready to explain your thought process.
