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For Companies At a Glance
- Tasks: Join a dynamic team as a Customer Service Agent, handling customer accounts and ensuring top-notch service.
- Company: Work with a leading company in construction and civil engineering, known for its excellent reputation.
- Benefits: Enjoy a competitive salary up to £27,000 and fantastic benefits, plus no weekend work!
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact in customer experience.
- Qualifications: Previous customer service experience is essential; a background in sales or contact centres is a plus.
- Other info: Work hours are Monday to Friday, 07:30 - 17:00, based on-site near Haydock, St Helens.
The predicted salary is between 21600 - 37800 £ per year.
LOCATION: Based on site near Haydock, St Helens
HOURS OF WORK: Monday to Friday (no weekends) 07:30 - 17:00
SALARY: Package to £27,000 plus excellent benefits
THE COMPANY
Thrive are currently working with one of our favourite clients who have locations and depots across England. They are one of the most respected and well known in their industry - servicing construction, logistics and civil engineering projects across the UK.
THE ROLE
This is a fantastic opportunity to be part of a small, dedicated team working within a contact centre environment as a sales negotiator. You will get to work with various customers - looking after all aspects of their experience. You will be responsible for delivering exceptional levels of customer service whilst being skilled in handling various accounts and being extremely organised.
THE PERSON
In order to succeed in this role you should be personable, communicative and driven. You will need to have a background in customer services - ideally in a contact or call centre / hire desk / inside sales / customer service environment.
CUSTOMER SERVICE AGENT- Plant Hire / Building Supplies / Construction employer: Thrive International
Contact Detail:
Thrive International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE AGENT- Plant Hire / Building Supplies / Construction
✨Tip Number 1
Familiarise yourself with the plant hire and building supplies industry. Understanding the products and services offered will help you engage more effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle various situations that may arise in the role.
✨Tip Number 3
Network with professionals in the construction and civil engineering sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 4
Research the company thoroughly. Knowing their values, mission, and recent projects will not only help you tailor your approach but also show your genuine interest in being part of their team.
We think you need these skills to ace CUSTOMER SERVICE AGENT- Plant Hire / Building Supplies / Construction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in contact centres or sales environments. Use keywords from the job description, such as 'customer experience', 'account handling', and 'inside sales' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle various accounts. Mention specific examples of how you've delivered exceptional service in previous roles, and express your enthusiasm for working in the construction and plant hire industry.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for this role, such as communication, organisation, and administration. Provide examples of how you've met KPIs or improved customer satisfaction in past positions to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer service role.
How to prepare for a job interview at Thrive International
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully handled customer queries or resolved issues, as this will demonstrate your ability to deliver exceptional service.
✨Familiarise Yourself with the Industry
Research the plant hire and building supplies industry before your interview. Understanding key terms and current trends will show your enthusiasm for the role and help you engage in meaningful conversations with the interviewers.
✨Demonstrate Strong Communication Skills
As a customer service agent, effective communication is crucial. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully to showcase your interpersonal skills.
✨Prepare Questions for the Interviewers
Have a few insightful questions ready to ask the interviewers about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
