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- Tasks: Be the go-to person for all contract renewals and pricing.
- Company: Join a dynamic team focused on customer care and support.
- Benefits: Enjoy free parking, a company pension, and quarterly team outings.
- Why this job: This role offers a chance to develop your skills in a supportive environment.
- Qualifications: Strong attention to detail and excellent writing skills are a must.
- Other info: Flexible, can-do attitude is essential; knowledge of CRM systems is a plus.
The predicted salary is between 28800 - 42000 £ per year.
Main point of contact for all contract renewals, set up documentation, responsible for contract pricing, My client is seeking a dynamic and proactive contracts administrator to ensure continuity of customer care and support. This role involves utilising various in-house systems, individuals, and departments to assist the Service Delivery Team in providing administration assistance and support to all customers, employees and other business units.
Main Duties and Responsibilities:
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Act as the main point of contact for all contract renewals
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Set up and maintain documentation for each contract
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Handle renewal contract pricing
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Ensure timely production of all renewal quotes
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Produce daily escalation reports for outstanding contracts and third-party issues
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Manage relevant spreadsheets/documentation
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Oversee the invoicing of all contracts
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Assist with quotations and add-ons, with prior agreement from the Line Manager
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Provide consistent support and maintain links with the client base and other departments
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Address customer complaints or escalations related to contracts
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Define contractual obligations and back-to-back agreements
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Manage P&L performance
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Produce KPI reports for contract performance
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Ability to work independently
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Strong attention to detail
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Excellent writing skills.
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Strong organisational skills.
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Commercial awareness.
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Flexible, dynamic, and adaptable with a can-do attitude.
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Knowledge of CRM systems.
Company pension
Free parking
Quarterly team outings
Generous annual bonus
Contracts Administrator employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Administrator
✨Tip Number 1
Familiarize yourself with contract management software and CRM systems, as these are crucial for the role. Highlight any experience you have with these tools during your interactions with us.
✨Tip Number 2
Demonstrate your proactive approach by preparing questions about our current contract processes. This shows your interest in improving customer care and support, which is key for this position.
✨Tip Number 3
Be ready to discuss examples of how you've handled contract renewals or pricing negotiations in the past. This will help us see your relevant experience and problem-solving skills.
✨Tip Number 4
Showcase your organizational skills by mentioning specific methods you use to manage documentation and track contract performance. We value attention to detail and effective management in this role.
We think you need these skills to ace Contracts Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contracts Administrator position. Highlight key responsibilities and required skills, such as attention to detail and excellent writing skills, to tailor your application accordingly.
Tailor Your CV: Customize your CV to reflect relevant experience in contract management, administration, and customer support. Use specific examples that demonstrate your ability to handle contract renewals and manage documentation effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and dynamic personality. Mention how your skills align with the company's needs and express your enthusiasm for supporting the Service Delivery Team.
Highlight Relevant Skills: In your application, emphasize your organizational skills, commercial awareness, and familiarity with CRM systems. Provide examples of how you've successfully managed contracts or improved processes in previous roles.
How to prepare for a job interview at Hays plc
✨Show Your Proactivity
As a contracts administrator, being dynamic and proactive is key. Prepare examples from your past experiences where you took the initiative to solve problems or improve processes. This will demonstrate your ability to handle contract renewals effectively.
✨Highlight Your Attention to Detail
Given the importance of documentation and contract pricing in this role, be ready to discuss how you ensure accuracy in your work. Share specific strategies you use to maintain high standards and avoid errors.
✨Demonstrate Strong Organizational Skills
Organizational skills are crucial for managing multiple contracts and documentation. Talk about tools or methods you use to keep track of deadlines, quotes, and customer communications. This will show that you can handle the responsibilities of the position.
✨Prepare for Customer Interaction Scenarios
Since you'll be addressing customer complaints and escalations, think of scenarios where you've successfully managed difficult situations. Be prepared to discuss how you maintained professionalism and resolved issues to ensure customer satisfaction.
