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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an exciting expansion in the UK while making a real impact on customer satisfaction.
- Qualifications: Previous restaurant management experience and strong communication skills are essential.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
The predicted salary is between 26500 - 37000 £ per year.
Location: NE34 9PBSalary: £12.82 + Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us! Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops? Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Shift / Floor Manager to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
To apply for the position of Restaurant Shift / Floor Manager you will be a great leader and positive team player, who has previous experience in the Restaurant & Customer Service sector within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends). If you have a passion for leading a dynamic team, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch.
Key Responsibilities- Customer Service: Lead by example treating customers as top priority. Be customer focused in all areas of the restaurant operations. Accurate staff scheduling that meets customer demand. Support the whole team to maintain operational efficiency. Conduct regular store walks, in the eyes of the customer.
- People: Encourage staff to share suggestions and concerns. Provide feedback to all members of the team on performance, set goals and objectives & provide support and guidance. Create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination. Performance management when necessary, working with the HR Department.
- Driving Sales: An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly. Ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns. Coach employees to up sell and suggestive sell to customers. Constantly evaluate where the restaurant could improve. Based on employee incentives to bring employees focus to continuous improvement.
- Operations: Key Performance Indicators, such as sales, employee turnover, Food safety and Health & Safety standards. Set the example for your team by keeping a cool head under pressure. Weekly stock orders and ensure that all incoming orders are checked for quality. Maintenance schedule for all equipment for preventative maintenance and calibration purposes. Optimal inventory. Opening and closing procedures. Maintaining operational standards/cleanliness within the restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality. Health and Safety program in the restaurant, focusing on the accurate and prompt reporting of any accidents or incidents to the Regional Manager. Be available at the times to work a variety of shifts as part of the management team.
- Previous experience of running restaurants.
- A flexible and disciplined approach to work.
- Experience of working in a food environment would be advantageous but not essential.
- Able to work as part of a team and on their own.
- Have a reasonable standard of numeracy and literacy.
- To maintain a high level of food hygiene and food safety.
- Experienced in handling customer complaints.
- To maintain positive Health and Safety procedures and instructions are followed.
Restaurant Shift / Floor Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Research the local market and understand peak trading times for quick service restaurants. This knowledge will demonstrate your proactive approach and ability to manage operations effectively.
✨Tip Number 4
Network with current or former employees of Tim Hortons if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant and customer service sectors. Emphasise any leadership roles or management experience, as well as your ability to work in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've led teams or improved customer satisfaction in previous positions.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, team leadership, and operational efficiency. Use concrete examples to demonstrate these skills in action.
Show Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to work various shifts, including early mornings, evenings, and weekends.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved customer service. This will show that you can inspire and motivate others.
✨Emphasise Customer Focus
Tim Hortons places a strong emphasis on customer satisfaction. Be prepared to discuss how you've prioritised customer needs in previous roles. Highlight any strategies you've implemented to enhance the customer experience and how you handle complaints effectively.
✨Understand the Business
Familiarise yourself with Tim Hortons' menu, values, and operational standards. Showing that you understand their business model and can contribute to driving sales will impress the interviewers. Discuss any relevant experience you have with sales strategies or product merchandising.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility in working hours and a collaborative approach. Be ready to talk about your availability and provide examples of how you've worked well in a team environment. Highlight your adaptability in fast-paced situations, as this is key for a management position.
