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- Tasks: Help clients succeed by onboarding and optimizing systems for their unique needs.
- Company: Join Access, a company that values growth and believes in better for its customers.
- Benefits: Enjoy hybrid work, 25 days holiday, a matched pension scheme, and charity day.
- Why this job: Be part of a supportive culture focused on your career development and making an impact.
- Qualifications: No specific qualifications required; just a passion for helping others succeed.
- Other info: Work in a vibrant office environment with a team that values collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Customer Support and Success Consultant FTC to March 2026Glasgow – Hybrid We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. – is central to our success and how we give our customers the freedom to do more of what’s important to them. What does Access offer you?? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.? On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. ??? About you:As part of our Hospitality Division, the Customer Support and Success Consultant will look after a portfolio of clients throughout their full lifecycle ensuring successful onboarding as well as optimising systems to meet their business needsDay-to-day, you will:• Tailor system setup to reflect the complexities of individual venues• Arrange and conduct successful training sessions• Import data (bookings and databases) and help venues s…
Customer Support and Success Consultant employer: The Access Group
Contact Detail:
The Access Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Success Consultant
✨Tip Number 1
Familiarize yourself with the hospitality industry and the specific challenges that venues face. This knowledge will help you demonstrate your understanding of client needs during the interview.
✨Tip Number 2
Prepare to discuss your experience with onboarding processes and training sessions. Be ready to share specific examples of how you've successfully helped clients adapt to new systems in the past.
✨Tip Number 3
Showcase your problem-solving skills by thinking of potential scenarios where clients might struggle with system setup. Discuss how you would approach these situations to ensure their success.
✨Tip Number 4
Highlight your ability to build strong relationships with clients. Be prepared to explain how you maintain communication and support throughout the client lifecycle to foster long-term success.
We think you need these skills to ace Customer Support and Success Consultant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support and Success Consultant position. Understand the key responsibilities and required skills, such as client onboarding and system optimization.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or success roles. Provide specific examples of how you've successfully managed client relationships or conducted training sessions.
Showcase Your Passion: Reflect the company's values in your application. Express your passion for helping clients succeed and your commitment to continuous improvement, aligning with their motto of 'Love Work. Love Life. Be You.'
Tailor Your Application: Customize your CV and cover letter to match the job requirements. Use keywords from the job description to demonstrate that you are a perfect fit for the role and the company culture.
How to prepare for a job interview at The Access Group
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers succeed. Share examples from your past experiences where you went above and beyond to ensure client satisfaction.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in customer support roles and how you resolved them. Highlight your ability to tailor solutions to meet individual client needs.
✨Familiarize Yourself with the Company’s Values
Research Access and understand their core values, especially 'Love Work. Love Life. Be You.' Be ready to explain how your personal values align with theirs during the interview.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate real customer interactions. Practice responding to common customer inquiries or issues to showcase your communication skills.
