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- Tasks: Become a trusted advisor, manage client relationships, and drive platform adoption.
- Company: FatTail, part of Chartbeat Inc., revolutionises online advertising for top publishers worldwide.
- Benefits: Enjoy flexible hours, unlimited PTO, wellness reimbursements, and comprehensive health insurance.
- Why this job: Join a passionate team making a real impact in media with a focus on diversity.
- Qualifications: BS or MS in a relevant field; strong client interaction and problem-solving skills required.
- Other info: Willingness to travel when safe is essential; mentorship opportunities available.
The predicted salary is between 43200 - 72000 £ per year.
FatTail, part of Chartbeat Inc., is a leading software solutions provider in the online advertising market. Our flagship platform, AdBook+, streamlines the ad sales process for some of the world’s most prominent publishers—helping them maximize revenue, automate direct deals, and take control of their advertising strategy. Together, we offer a powerful, integrated platform serving around 1,000 media brands in more than 70 countries. From real-time content analytics and social video intelligence to ad sales workflow and revenue optimization, we help publishers grow audiences, deepen engagement, and drive profitability across every stage of their business.
FatTail is looking for a Client Success Manager to join our Revenue Operations team. We are passionate, agile, and solutions-oriented—and we’re seeking individuals who share these values and want to make a meaningful impact in media. FatTail prides itself on a unique and high touch client success model from onboarding through to post launch support. As a Client Success Manager you will act as a consultant to the client, developing a meaningful business relationship and helping to drive adoption and utilization of the FatTail platform. You will stay in tune with the needs of the client so that you can help inform and influence the development of new features, as well as continuously improve the services and support we provide to our clients.
We’re committed to providing an inclusive workplace and building a diverse team. At our core we believe deeply in diversity and inclusiveness as being fundamental parts of a healthy team. We aim to create an environment where everyone, from any background, can do their best work.
As a Client Success Manager you will work to…
- Become an expert in the features, benefits, and application of the AdBook+ platform and use that knowledge to configure features and answer technical questions.
- Manage the client relationship and gain ‘Trusted Advisor’ status.
- Serve as a Client Advocate, and work closely with our Product and other internal teams to contribute to platform improvements and priorities.
- Provide business, technical, and product knowledge in support of post sales activities to ensure client satisfaction.
- Perform quarterly business reviews and work to develop retention and revenue growth strategies.
- Mentor, train, and support peers as needed.
As a Client Success Manager you will bring to the table...
- A strong passion for the client’s success! A desire to continually grow and demonstrate your knowledge of our products.
- Ability to analyze and manage your accounts on an ongoing basis, conduct discovery calls, problem solving and emerging needs identification.
- Ability to perform and convey beginner to complex level software applications instruction.
- Strong technical, analytical, troubleshooting and systematic problem-solving skills.
- BS or MS in Computer Science, Economics, Business Administration or any quantitative and analytical discipline.
- Demonstrated successful client interaction skills.
- Ability to communicate with a broad audience, from entry level through executive.
- Excellent interpersonal skills; able to work independently and as part of a team.
- Prioritization and time management skills.
- Must have a passport and be willing to travel as needed when deemed safe/beneficial to our clients.
Compensation and Benefits:
- Comprehensive Health, Dental, and Vision Insurance.
- 401K with company match (100% of the first 3% and 50% of the next 2%).
- Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents.
- Phone and internet stipend.
- Wellness, learning, and coworking reimbursements.
- Flexible work hours.
- Unlimited PTO.
- 11 paid holidays and December holiday closure.
- Company-wide outings.
Customer Success Manager (London Area) employer: FatTail, Inc.
Contact Detail:
FatTail, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (London Area)
✨Tip Number 1
Familiarise yourself with the AdBook+ platform and its features. Understanding how it streamlines the ad sales process will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of FatTail or Chartbeat Inc. on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience in client relationship management. Think of specific examples where you've successfully built trust and advocated for clients, as this aligns closely with the responsibilities of a Client Success Manager.
✨Tip Number 4
Stay updated on trends in the online advertising market. Being knowledgeable about industry developments will help you speak confidently about how you can contribute to FatTail's mission and support their clients effectively.
We think you need these skills to ace Customer Success Manager (London Area)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Success Manager at FatTail. Familiarise yourself with their AdBook+ platform and how it benefits clients in the online advertising market.
Tailor Your CV: Highlight your relevant experience in client management, technical support, and any previous roles that demonstrate your ability to build strong client relationships. Use specific examples that showcase your problem-solving skills and passion for client success.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with FatTail's commitment to diversity and inclusiveness, and explain why you are excited about contributing to their client success model.
Showcase Your Skills: In your application, emphasise your analytical and technical skills, as well as your ability to communicate effectively with various stakeholders. Provide examples of how you've successfully managed client relationships and contributed to product improvements in past roles.
How to prepare for a job interview at FatTail, Inc.
✨Know the Product Inside Out
As a Client Success Manager, you'll need to be an expert on the AdBook+ platform. Familiarise yourself with its features, benefits, and how it can solve client problems. This knowledge will help you answer technical questions confidently during the interview.
✨Demonstrate Your Client Relationship Skills
Showcase your ability to build strong relationships with clients. Prepare examples of how you've successfully managed client interactions in the past, highlighting your approach to becoming a 'Trusted Advisor' and advocating for their needs.
✨Prepare for Problem-Solving Scenarios
Expect to discuss how you would handle various client challenges. Think of specific instances where you've identified emerging needs or solved complex problems, and be ready to explain your thought process and the outcomes.
✨Emphasise Your Teamwork and Communication Skills
FatTail values collaboration and inclusiveness. Be prepared to discuss how you've worked effectively within a team and communicated with diverse audiences, from entry-level staff to executives. Highlight any mentoring or training experiences you've had.
