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For Companies At a Glance
- Tasks: Join our team to support high-profile customers with cutting-edge media technology.
- Company: Synamedia is a global leader in next-gen media cloud services, transforming entertainment for billions.
- Benefits: Enjoy flexible working arrangements, community events, and mental health initiatives.
- Why this job: Be part of a diverse team driving innovation in the media industry while making a real impact.
- Qualifications: Experience with Linux and strong troubleshooting skills are essential; customer support experience preferred.
- Other info: This role includes a 24/7 rota and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.
Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.
Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!
Role Description
Do you watch TV? Do you stream videos to your computer, phone, or tablet? Synamedia has technology deployed across the globe which is changing the way the world is informed and entertained. Customer Support is a critical business function focused on delivering customer success and is responsible for providing high quality support services to our customers.
We are looking for an engineer to join our Sky Europe team of Technical Consultants supporting the Sky Europe engagements. This is an exciting opportunity to be part of a strong team supporting some of our high profile, key customers. You will need to have strong experience with Linux in a supporting role partnered with excellent customer facing communication skills.
Responsibilities
- This role will also require the successful candidate to be part of the 24/7 rota and onsite rota at the customer's offices in Heathrow area.
- You will be part of a team of Technical Consultants delivering support services for proprietary software components to a major customer.
- Rapid response to platform incidents, ensuring the customer is always kept up to date with the progress of any investigation, and provide input to a detailed resolution report including any further actions required.
- Work with team members to provide detailed analysis of any software defects to the development team.
- Work with team members to provide proficient and timely installations of Synamedia headend components for both production and lab customer systems.
- Participate in new system deployments, and take on new solution responsibility, as well as sharing the knowledge within the group.
- Pro active involvement in progressing backlog tickets through to conclusion.
Skills and Experience
- Proven experience working with Linux environments - Mandatory
- Strong troubleshooting skills in complex systems - Mandatory
- Experience supporting B2B customers, particularly strategic accounts - Mandatory
- Familiarity with databases and networking tools such as SQL, Oracle, and MongoDB - Advantage
- Experience in the Video/OTT ecosystem - Advantage
- Ability to work effectively in fast-paced environments and collaborate with cross-functional teams
A Culture of Belonging
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.
In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.
More information
If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.
Technical Consultant (Staines-Upon-Thames) employer: Synamedia
Contact Detail:
Synamedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant (Staines-Upon-Thames)
✨Tip Number 1
Familiarise yourself with Synamedia's products and services, especially those related to live streaming and cloud platforms. Understanding their technology will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your Linux skills, as this role requires strong experience in Linux environments. Consider working on personal projects or contributing to open-source projects to demonstrate your proficiency.
✨Tip Number 3
Prepare for scenario-based questions that assess your troubleshooting skills in complex systems. Think of examples from your past experiences where you successfully resolved technical issues, particularly in a customer-facing role.
✨Tip Number 4
Network with current or former employees of Synamedia on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Technical Consultant role, which can give you an edge during the application process.
We think you need these skills to ace Technical Consultant (Staines-Upon-Thames)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills. Tailor your application to highlight your experience with Linux, troubleshooting, and customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in Linux environments and any previous roles where you supported B2B customers. Use specific examples to demonstrate your troubleshooting skills.
Showcase Communication Skills: Since excellent customer-facing communication is crucial for this role, include examples of how you've effectively communicated with clients or team members in past positions. This could be through resolving issues or providing updates.
Personalise Your Application: Address your application to the hiring team at Synamedia and express your enthusiasm for the company’s mission in revolutionising media and entertainment. Mention any specific projects or values of Synamedia that resonate with you.
How to prepare for a job interview at Synamedia
✨Showcase Your Linux Expertise
Since the role requires proven experience with Linux environments, be prepared to discuss your past experiences in detail. Highlight specific projects or challenges you've faced and how you resolved them using your Linux skills.
✨Demonstrate Strong Troubleshooting Skills
Prepare to share examples of complex systems you've troubleshot in the past. Discuss your thought process and the steps you took to identify and resolve issues, as this will showcase your analytical abilities.
✨Communicate Effectively
As customer-facing communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Familiarise Yourself with the Company’s Products
Research Synamedia's offerings, especially in the Video/OTT ecosystem. Understanding their technology and how it impacts customers will help you answer questions more effectively and demonstrate your genuine interest in the company.
