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- Tasks: Lead knowledge management strategy to enhance information access for all colleagues.
- Company: Join Ocado Logistics, a forward-thinking company dedicated to purposeful movement and innovation.
- Benefits: Enjoy flexible work options, generous leave, and exclusive employee discounts.
- Why this job: Shape a culture of shared knowledge and continuous improvement in a supportive environment.
- Qualifications: Experience in knowledge management or content strategy is essential; familiarity with Oracle Knowledge Centre is a plus.
- Other info: This role offers autonomy to innovate and make a real impact across the organisation.
The predicted salary is between 36000 - 60000 £ per year.
At Ocado Logistics, we don’t just move goods - we move with purpose. As we continue to evolve, we are looking for a Knowledge Manager who’s ready to shape how our people access and use information across the business.
As our Knowledge Manager within the People Services team, you’ll lead the charge in creating a smarter, faster, and more connected workplace. You’ll design and own the knowledge management strategy - ensuring every colleague, from HR to payroll, can access accurate and helpful information exactly when they need it.
Using tools like Oracle Knowledge Centre, you’ll help transform the way our people self-serve and solve problems, reducing resolution times and improving employee experience. It’s more than content management - it’s building a culture of shared knowledge and continuous improvement.
Your Impact
- Knowledge Management & Content Governance
- Oversee taxonomy, tagging, and content structure to improve searchability.
- Ensure all content is accurate, relevant, and easy to find.
- Oracle Knowledge Centre Implementation & Optimisation
- Lead rollout and optimisation of Oracle Knowledge Centre across People Services.
- Monitor system usage and performance to drive improvements.
- Integrate with HRIS, case management, and self-service tools for smooth access.
- Stakeholder Engagement & Training
- Work with HR, IT, and SMEs to curate and maintain high-quality content.
- Deliver training and guidance to encourage effective content creation.
- Engage proactively with teams to identify gaps and refine strategies.
- Continuous Improvement & Performance Measurement
- Define and monitor key metrics (e.g. search success, case deflection, usage).
- Use insights from data to improve knowledge effectiveness.
- Stay up to date on best practices and innovations in knowledge management.
You’ll Thrive in This Role If You:
- Bring experience in knowledge management, content strategy or digital platforms.
- Understand taxonomy, content governance, and how to make search work smarter.
- Can translate complex content into something people can actually use.
- Are confident working cross-functionally and influencing without authority.
- Have worked with Oracle Knowledge Centre—or are ready to get to grips with it fast.
Even Better If You Also:
- Have experience in a People Services or HR environment.
- Understand AI-powered search or content automation.
- Know how to embed cultural change through knowledge sharing.
This role offers genuine variety and the rare opportunity to take full ownership of our knowledge content strategy. From shaping how information is structured and accessed, to driving long-term improvements across systems and teams, you’ll have the autonomy to build something that truly makes a difference. You'll be trusted to lead, innovate, and embed a knowledge culture that empowers our people, enhances self-service, and improves the everyday experience for thousands of colleagues across Ocado Logistics.
Why Ocado?
- Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
- Shuttle Services: Convenient free shuttle buses connect you to work.
- Share Schemes: Join exciting share plans to participate in our success.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
- Financial Protection: We offer Income Protection and Life Insurance for financial security.
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Apply now and help shape the future of knowledge at Ocado.
Contact Detail:
Ocado Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge Manager
✨Tip Number 1
Familiarise yourself with the Oracle Knowledge Centre, as it's a key tool for this role. Understanding its features and functionalities will not only help you in interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with current or former employees of Ocado Logistics, especially those in HR or knowledge management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with content governance and taxonomy in detail. Be ready to share specific examples of how you've improved searchability and user experience in previous roles, as this is crucial for the Knowledge Manager position.
✨Tip Number 4
Stay updated on the latest trends in knowledge management and digital platforms. Being able to discuss recent innovations or best practices will show your commitment to continuous improvement and your readiness to lead in this area.
We think you need these skills to ace Knowledge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in knowledge management, content strategy, and digital platforms. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about knowledge management and how your skills align with Ocado's mission. Mention specific tools like Oracle Knowledge Centre and your experience with them.
Showcase Your Achievements: Provide examples of past projects where you improved knowledge sharing or content governance. Quantify your impact with metrics, such as increased search success or reduced resolution times.
Research Ocado Logistics: Familiarise yourself with Ocado's values and culture. Understanding their approach to knowledge management will help you tailor your application and show that you are a good cultural fit.
How to prepare for a job interview at Ocado Logistics
✨Understand the Knowledge Management Landscape
Familiarise yourself with the principles of knowledge management, especially in a HR context. Be prepared to discuss how you would approach creating a knowledge management strategy and the tools you would use, such as Oracle Knowledge Centre.
✨Showcase Your Content Governance Skills
Be ready to explain your experience with taxonomy, tagging, and content structure. Provide examples of how you've improved searchability and ensured content accuracy in previous roles.
✨Demonstrate Stakeholder Engagement Experience
Highlight your ability to work cross-functionally and influence without authority. Share specific instances where you've collaborated with HR, IT, or subject matter experts to enhance content quality and training.
✨Emphasise Continuous Improvement Mindset
Discuss how you measure the effectiveness of knowledge management initiatives. Be prepared to talk about key metrics you've used in the past and how you've leveraged data insights to drive improvements.
