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- Tasks: Lead a dynamic team to deliver exceptional dining experiences and manage daily restaurant operations.
- Company: Join Manor of Groves, a stunning hotel with top-notch facilities in the beautiful Hertfordshire countryside.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts on food and beverages.
- Why this job: Be part of a vibrant team, enhance your leadership skills, and create memorable moments for guests.
- Qualifications: Previous management experience in a restaurant or hospitality setting is essential.
- Other info: This role requires flexibility and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Job description
Manor of Groves Hotel Golf and Country Club offers a peaceful and tranquil setting in the Hertfordshire countryside. The hotel boasts 80 bedrooms all comfortable and contemporary styled and an onsite leisure club which includes a fitness suite, steam room, sauna and an indoor swimming pool as well as a beauty Spa. We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Job Summary:
Effective daily management through co-ordination and planning of your department to meet and exceed customer and team expectations.
Key Duties & Responsibilities:
- Managing a team including team leaders.
- You will be working as part of a team with both the floor staff and the management team.
- You will need to have great organizational skills along with the ability to motivate those around you.
- Along with superb customer communication skills and the ability to make everyone who walks through the door to feel at home, you will also have some management experience in a restaurant environment as a Restaurant Supervisor or Team Leader..
- To assist with management of the rota
- To ensure the Restaurant delivers a good quality service for 7 days a week.
- To assist with the training and induction of any new staff members, co-ordinate staff ensuring they complete their daily duties, setting staff objectives, have in-depth knowledge of all menus, advising customers on wine selection.
- Dealing with customer complaints, presenting a positive image to all guests at all times
- To ensure the provision of adequate security measures to minimize risk, loss or damage to company assets and employee and visitor possessions.
- To take responsibility for the successful co-ordination and implementation of day to day business.
- To ensure, using the variety of methods available, that communication at the Hotel is comprehensive and that all team members have all the information they need to appreciate their role in the business and are aware of all information and activities.
- To implement continuous improvement in all areas of customer and team feedback and measure results.
- All Health & Safety of the site, and of all employees and visitors so that all enjoy a well presented, professional and secure environment.
- Overall presentation of all areas , both externally and internally so that a good impression is created to visitors which is then continued throughout their stay.
Skills and Requirements
- To ensure customer satisfaction
- Excellent oral and written skills
- Meticulous with excellent attention to detail
- High energy levels
- Ability to deal with any situation that may arise
- Ability to produce consistently accurate work even whilst under pressure
- Capable of working alone and along with the team
- Honest and trustworthy
- Respectful of others and yourself
- Polite and well mannered
- To be flexible
- Experience and a similar role
- Hotel industry experience
Benefits:
- A competitive salary
- 28 days holiday (including bank holidays)
- Discount on food and beverage
This full time position demands leadership, excellent organizational skills, and a customer-centric approach to ensure both operational excellence and financial success.
AMRT1_UKCT
Contact Detail:
Manor Of Groves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with the Manor of Groves Hotel's offerings and values. Understanding their unique selling points, such as the leisure facilities and event hosting capabilities, will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews or informal chats.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples from your past experiences where you successfully managed a team or improved service quality. This will highlight your capability to meet the demands of the Restaurant Manager position.
✨Tip Number 4
Prepare to discuss how you would handle customer complaints and ensure satisfaction. Having a few strategies in mind will demonstrate your proactive approach to maintaining high service standards, which is crucial for this role.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management, including any roles as a Supervisor or Team Leader. Emphasise your organisational skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific experiences where you successfully managed a team or improved customer satisfaction.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description such as excellent communication, attention to detail, and the ability to handle customer complaints effectively.
Showcase Your Leadership Experience: Provide examples of how you've led a team in previous roles. Discuss any training or induction processes you've implemented and how you've contributed to a positive work environment.
How to prepare for a job interview at Manor Of Groves
✨Showcase Your Leadership Skills
As a Restaurant Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and any special offerings. Be ready to discuss how you would advise customers on wine selections and other menu items, showcasing your knowledge and passion for food and beverage.
✨Prepare for Customer Service Scenarios
Think about potential customer complaints or challenging situations that could arise in a restaurant setting. Be prepared to discuss how you would handle these scenarios while maintaining a positive image and ensuring customer satisfaction.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing how you would manage staff rotas, training, and daily operations. Provide specific examples of how you've successfully coordinated tasks in previous roles to ensure smooth service delivery.
