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- Tasks: Join our team as a Housing Repairs Customer Service Advisor, helping residents with their repair needs.
- Company: Work with a leading London Borough Council dedicated to excellent customer care and community support.
- Benefits: Enjoy flexible part-time hours and competitive pay ranging from £17.54 to £21.50 per hour.
- Why this job: Make a real impact in your community while developing valuable customer service skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential; previous experience is a plus.
- Other info: This is a temporary role with potential for extension; we welcome applicants from all backgrounds.
Adecco are supporting a London Borough Council in a service role as a Housing Repairs Customer Service Advisor
Contract Details:
– Contract Type: Temporary
– Contract Length: 3-6 months, with potential to extend
– Working Pattern: Part Time
You will work on one of the below shifts;
9am to 1pm shift
10am to 2pm shift
1pm to 5pm shift
Salary:
– Hourly rate From: 17.54
– Hourly rate To: 21.50
About Our Client:
Our client, a leading London Borough Council, is seeking enthusiastic and customer-focused individuals to join their Repairs Contact Centre team. With a strong commitment to delivering excellent customer care, our client offers a supportive and inclusive environment where you can make a real difference in the community.
Responsibilities:
- Provide efficient and effective front-line customer service, handling a variety of service requests and providing information and guidance related to housing repairs.
- Understand and address customer needs, ensuring a high level of understanding amongst staff delivering services.
- Work as part of a dynamic team to drive service development and ensure responsiveness to public/client needs.
- Complete transactions, including taking card payments, following the appropriate protocols.
- Uphold the council’s policies and procedures, including health and safety requirements, and actively participate in promoting service quality improvements.
- Maintain an excellent understanding of customer interactions and use available technologies to provide information and support for customers.
Essential Skills, Qualifications, and Experience:
- Clear understanding of operational services provided within Repairs Contact Centre
- Knowledge of customer service and conflict resolution
- Familiarity with excellent resident experience tools and approaches
- Ability to deliver high-quality, customer-focused services
- Strong communication skills, verbally and in writing
- Problem-solving skills and the ability to evaluate situations and take appropriate actions
- Self-motivated with the ability to work with minimal supervision
- Able to work as part of a team and contribute to a positive working environment
- Open to working flexible hours, including evenings, weekends, and occasional public holidays
Desirable Skills, Qualifications, and Experience:
- Previous experience working in a customer service role, in the housing industry
Technologies:
- Proficiency in using information technology applications and systems to provide information, advice, and support to customers
How to Apply:
If you are passionate about delivering excellent customer service and want to contribute to the community, please apply below with your updated resume. We look forward to hearing from you.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser (url removed)
Repairs Customer Services Advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Customer Services Advisor
✨Tip Number 1
Familiarize yourself with the specific services offered by the Repairs Contact Centre. Understanding the operational aspects will help you engage more effectively during interviews and demonstrate your commitment to customer service.
✨Tip Number 2
Highlight any previous experience in customer service, especially in housing or repairs. Be ready to share examples of how you've successfully resolved conflicts or improved customer satisfaction in past roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of specific situations where you evaluated a problem and took appropriate action, as this is crucial for the role of a Customer Service Advisor.
✨Tip Number 4
Show your flexibility and willingness to work varied hours. Since the role requires part-time shifts, being open about your availability can set you apart from other candidates.
We think you need these skills to ace Repairs Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Repairs Customer Services Advisor. Highlight your relevant experience in customer service and any familiarity with housing repairs.
Tailor Your CV: Customize your CV to emphasize your customer service skills, problem-solving abilities, and any previous experience in similar roles. Use keywords from the job description to align your application with what the council is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your commitment to delivering excellent customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved conflicts in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved conflicts or provided exceptional service, as this role heavily relies on strong customer interaction.
✨Understand the Role and Responsibilities
Familiarize yourself with the key responsibilities of a Housing Repairs Customer Service Advisor. Be ready to explain how your skills align with their needs, particularly in handling service requests and understanding customer needs.
✨Demonstrate Problem-Solving Abilities
Prepare examples that showcase your problem-solving skills. The interviewers will likely ask how you would handle specific scenarios, so think about past experiences where you evaluated situations and took appropriate actions.
✨Emphasize Teamwork and Flexibility
Since this role involves working as part of a dynamic team, be sure to express your ability to collaborate effectively. Also, mention your openness to flexible working hours, as this is a requirement for the position.
