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- Tasks: Lead a team to create unforgettable guest experiences and drive collaboration.
- Company: Join Accor, a global leader in hospitality with over 5,500 hotels worldwide.
- Benefits: Enjoy perks like a pension scheme, discounts, complimentary stays, and training opportunities.
- Why this job: Be part of a culture that values responsible hospitality and personal development.
- Qualifications: 2+ years in hotel roles with supervisory experience; passion for service is key.
- Other info: Flexibility is essential as duties may evolve; confidentiality is a must.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Main Responsibilities:
- Crafting Unforgettable Guest Experiences
- Mastering the Art of Hospitality
- Empowering Teams and Driving Collaboration
- Meticulous Administration and Financial Oversight
- Championing Sales and Market Engagement
- Talent and Culture Stewardship
Salary: £13.60 per hour
Contract type: Full time/permanent
Qualifications:
- Passionate about guests
- Delivering great service
- Strong level of knowledge and experience across the operations on similar hotel
- Hands-on approach, is organised and supportive of your team
- Take initiative
- Reactive to situations as they arise
- Results-driven
- You must have 2+ years experience in a hotel role
- You must have supervisor experience of 1+ year
- Must have the right to work in the UK
Additional Information:
What will you get? Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more!
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Job Type: Full-time
Pay: £13.60 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- Supervising experience: 2 years (required)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)
- Hotel: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Hotel Team Leader employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Team Leader
✨Tip Number 1
Familiarise yourself with the Accor brand and its values. Understanding their commitment to responsible hospitality will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've empowered teams in previous roles. Highlight specific instances where your hands-on approach made a positive impact on team performance or guest satisfaction.
✨Tip Number 3
Network within the hospitality industry, especially with those who have experience in hotel management. Attend local events or join online forums to connect with professionals who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss your knowledge of hotel operations and financial oversight. Be ready to explain how you've managed budgets or improved sales in past roles, as this will be crucial for the Hotel Team Leader position.
We think you need these skills to ace Hotel Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the hotel industry, especially your supervisory roles. Emphasise your hands-on approach and any specific achievements that demonstrate your ability to deliver great service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your values align with the company's vision of responsible hospitality and how you can contribute to creating unforgettable guest experiences.
Showcase Your Skills: In your application, clearly outline your skills related to team empowerment, administration, and financial oversight. Provide examples of how you've successfully driven collaboration and engagement in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at AccorHotel
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Hotel Team Leader, showcasing your leadership abilities is crucial. Prepare to discuss your experience in empowering teams, resolving conflicts, and driving collaboration among staff members.
✨Be Ready for Situational Questions
Expect questions that assess your ability to react to various situations. Think of scenarios where you had to take initiative or handle unexpected challenges, and be ready to explain your thought process and actions.
✨Highlight Your Organisational Skills
Since meticulous administration is part of the role, be prepared to talk about how you manage tasks and ensure smooth operations. Discuss any tools or methods you use to stay organised and efficient in a busy hotel environment.
