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- Tasks: Be the go-to person for customer inquiries, orders, and returns.
- Company: Join a dynamic team in Dartford focused on exceptional customer service.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant environment.
- Why this job: Perfect for those who love fast-paced roles and building customer relationships.
- Qualifications: Customer-focused with great communication skills; previous experience is a plus.
- Other info: Full-time role with a fixed-term contract, working 40 hours a week.
The predicted salary is between 26000 - 29000 £ per year.
My client is looking for a motivated and passionate Customer Service & Sales Advisor to join their growing team. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, this role could be the perfect fit for you.
As a Customer Service & Sales Advisor, you will be the first point of contact for customers via phone and email. Your responsibilities will include handling inquiries, processing orders, managing returns, and ensuring world-class customer service. You will work both independently and collaboratively to meet performance targets while building strong relationships with customers.
Key Responsibilities- Process customer orders accurately and efficiently using Salesforce and Sage
- Manage time effectively to ensure high productivity and service quality
- Build and maintain strong customer relationships through excellent service
- Provide accurate stock and pricing information to customers
- Resolve customer inquiries professionally and efficiently
- Collaborate with internal teams to meet business objectives
- Customer-focused mindset with a passion for delivering great service
- Excellent verbal and written communication skills
- Proactive and self-motivated individual who thrives in a fast-paced environment
- Strong problem-solving skills with a solutions-focused approach
- Good IT skills, including MS Office (Salesforce knowledge is a plus)
- Previous experience in customer service, retail, or operations is desirable
Package:
- Customer Services and Sales Advisor
- Full time, 40 hours per week, 08:30-17:00
- Salary £27,477
- On site
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Dartford)
✨Tip Number 1
Familiarise yourself with Salesforce and Sage, as these are key tools for the role. Consider taking a quick online course or tutorial to boost your confidence in using these platforms.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will help you articulate your thoughts clearly and respond effectively to customer inquiries during the interview.
✨Tip Number 3
Research common customer service challenges and think of solutions you've implemented in past roles. Being able to share specific examples will demonstrate your problem-solving skills and proactive mindset.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Service Executive (Dartford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'customer-focused mindset' and 'excellent communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasise your problem-solving skills and ability to work in a fast-paced environment. Mention any experience with Salesforce or similar software, as this is a plus for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Insight Select
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering exceptional service.
✨Familiarise Yourself with Salesforce
Since the role involves using Salesforce, it’s a good idea to brush up on your knowledge of the platform. If you have experience with it, be ready to discuss how you've used it effectively in past positions. If not, consider doing a bit of research or a quick tutorial to understand its basic functions.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing returns. Prepare your responses to these situations, focusing on how you would resolve issues while maintaining a positive customer experience.
✨Demonstrate Team Collaboration Skills
Since the role requires collaboration with internal teams, be prepared to discuss how you've worked effectively with others in the past. Highlight any experiences where teamwork led to successful outcomes, showing that you can contribute positively to the team dynamic.
