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- Tasks: Provide top-notch technical support and troubleshoot customer issues efficiently.
- Company: Join Action1, a leader in cloud-native cybersecurity solutions trusted by thousands globally.
- Benefits: Enjoy flexible working hours, remote-first culture, and opportunities for professional growth.
- Why this job: Be part of a collaborative team solving real-world problems with cutting-edge technology.
- Qualifications: Strong knowledge of Microsoft Windows, troubleshooting skills, and previous customer service experience required.
- Other info: Opportunity to work with industry veterans and contribute to innovative product improvements.
The predicted salary is between 24000 - 36000 £ per year.
Who we are: Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001. The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
Introduction: We are currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
Key responsibilities:
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Collaborate with the engineering team to address complex technical challenges.
- Work closely with the product team, incorporating customer feedback into product improvements.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
An ideal candidate will:
- Have strong expertise in Microsoft Windows operating systems.
- Ability to identify and troubleshoot failed patch installations.
- Be familiar with PowerShell scripting and able to understand basic scripts.
- Proficiency in Mac OS and/or Linux platforms.
- Demonstrate knowledge of software deployment and configuration using install switches.
- Be skilled in reading, writing, modifying, and backing up the Windows registry.
- Have previous experience in technical support or customer service roles.
- Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
- Have solid experience troubleshooting software issues across various environments.
Would be a plus:
- Experience with patch management solutions.
- Ability to analyze and interpret logs and event data.
- Knowledge of Windows Group Policy configuration and management.
- Familiarity with Windows servers and server management.
- A basic understanding of the Windows Security model and related protocols.
What we offer:
- Engaging challenges and opportunities to solve real-world problems.
- Continuous professional growth and learning with cutting-edge technologies.
- A stable income, flexible working hours, and opportunities for advancement.
- A supportive and collaborative team of skilled professionals.
- A remote-first culture, offering flexibility and work-life balance.
Join Action1 and be a driving force behind our success!
Technical Support Engineer Tier I (United Kingdom) employer: Action1
Contact Detail:
Action1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Tier I (United Kingdom)
✨Tip Number 1
Familiarise yourself with Action1's platform and its features. Understanding how their patch management works will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to Microsoft Windows operating systems. Being able to quickly identify and resolve common issues will set you apart as a candidate who can provide immediate value to the team.
✨Tip Number 3
Engage with online communities or forums related to technical support and patch management. Networking with professionals in the field can provide insights into common challenges and solutions, which could be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your previous experiences in technical support roles. Be ready to share specific examples of how you've successfully resolved customer issues, as this will showcase your problem-solving abilities and communication skills.
We think you need these skills to ace Technical Support Engineer Tier I (United Kingdom)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer Tier I position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous technical support or customer service roles you've held. Be specific about your experience with Microsoft Windows operating systems, troubleshooting, and any familiarity with PowerShell scripting.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Mention specific instances where you successfully resolved technical issues or improved customer satisfaction.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for Action1. Mention your enthusiasm for their innovative approach to patch management and how you can contribute to their success.
How to prepare for a job interview at Action1
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Microsoft Windows operating systems, PowerShell scripting, and basic troubleshooting techniques. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with clients, highlight your previous experience in customer service. Share stories that demonstrate your ability to communicate effectively and resolve customer concerns promptly.
✨Familiarise Yourself with Action1's Products
Take some time to understand Action1's patch management solutions and their unique features. Being knowledgeable about the company's offerings will show your genuine interest and help you answer questions more confidently.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical troubleshooting scenarios during the interview. Practice articulating your thought process when diagnosing and resolving issues, as this will showcase your analytical skills and approach to problem-solving.
