Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support to staff, troubleshoot issues, and enhance operations across multiple sites.
- Company: Join Synamedia, a global leader in media cloud services, transforming entertainment for billions.
- Benefits: Enjoy flexible working arrangements, skill enhancement resources, and a supportive, inclusive culture.
- Why this job: Be part of a dynamic team driving innovation in technology solutions and media experiences.
- Qualifications: 4+ years in IT support, excellent communication skills, and familiarity with PC/Mac systems required.
- Other info: Opportunities for growth and community engagement through diverse initiatives and events.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.
Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.
Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!
Role Summary
We are seeking a self-driven and service-oriented IT Professional with a strong passion for learning, problem-solving, and cross-functional collaboration. This role is ideal for someone with a growth mindset, who thrives in dynamic environments and is eager to contribute to impactful technology solutions.
As part of a global organization of over 1,700 employees, you will play a pivotal role in supporting and enhancing IT operations across four major sites in the United Kingdom, while also engaging with diverse teams worldwide. Your work will directly support our mission of delivering seamless and innovative technology experiences across the business.
Responsibilities
- Providing IT Tier-2 support to both deskside and remote staff, VIP and Execs.
- Responding to queries via tickets, chat, email and phone for our global staff.
- Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
- Following up with staff to ensure full resolution of issues.
- Writing, editing, and revising solution documents for new/updated software and hardware is an advantage.
- Providing basic remote-guided infrastructure support, eg. HW checks, network port patching, storage disks swaps etc.
- Projecting work and acting as liaison to other teams as needed.
- Regular domestic traveling to support our United Kingdom offices/sites (Weybridge, Chilworth, Maidenhead and Farnborough).
- Shipping logistics to remote users.
- Good communication and documentation skills are an advantage.
Personal Attributes
- 4+ years of experience in a HelpDesk/Deskside Service environment.
- Excellent customer service and communication skills, particularly when interacting with executives and C-level employees.
- Experience supporting both PC and Mac hardware, software, printing and basic networking.
- Basic compute and virtualization skills and ability to troubleshoot and diagnose issues.
- Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory.
- Documentation skills to aid in writing and updating internal and customer facing solutions to technical issues is an advantage.
- Knowledge and experience with Azure and/or AWS - An advantage.
- Bachelor's Degree is highly desired, but not required.
Growth Opportunities
When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video.
To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, Cornerstone and other partners to help you upskill while on the job. Be it data analytics that piques your brain or content creation, there’s something for every kind of mind.
A Culture of Belonging
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.
In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.
More information
If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.
Senior Information Technology Support Analyst (Weybridge) employer: Synamedia
Contact Detail:
Synamedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Analyst (Weybridge)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Azure, and AWS. Having a solid understanding of these platforms will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues in previous roles. Be ready to discuss your approach to problem-solving, especially when dealing with executives and VIPs.
✨Tip Number 3
Research Synamedia's recent projects and initiatives in the media and entertainment sector. Understanding their mission and values will allow you to align your answers with their goals during the interview process.
✨Tip Number 4
Prepare to discuss your experience with both PC and Mac systems, as well as your troubleshooting skills. Being able to articulate your technical knowledge clearly will be crucial in demonstrating your fit for the Senior Information Technology Support Analyst role.
We think you need these skills to ace Senior Information Technology Support Analyst (Weybridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with both PC and Mac systems. Emphasise your customer service skills and any experience you have with executives or C-level employees.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've contributed to IT operations in previous roles, and demonstrate your growth mindset and eagerness to learn.
Showcase Relevant Skills: Clearly list your technical skills that align with the job description, such as familiarity with Microsoft Office 365, Azure, AWS, and your troubleshooting abilities. Highlight any documentation skills you possess, as these are advantageous for the role.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Synamedia
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both PC and Mac hardware, software, and basic networking. Highlight specific examples of how you've diagnosed and resolved issues in previous roles, especially in a HelpDesk or Deskside Service environment.
✨Demonstrate Excellent Communication
Since you'll be interacting with executives and C-level employees, practice articulating your thoughts clearly and concisely. Prepare to explain technical concepts in a way that non-technical staff can understand, showcasing your customer service skills.
✨Emphasise Your Problem-Solving Mindset
Synamedia values a growth mindset and problem-solving abilities. Be ready to share examples of challenging situations you've faced and how you approached them. This will demonstrate your ability to thrive in dynamic environments.
✨Familiarise Yourself with Company Culture
Research Synamedia's commitment to diversity, inclusion, and innovation. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture of belonging and teamwork.
