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- Tasks: Manage technical support and training for ground support equipment teams.
- Company: Rushlift is a top provider of innovative solutions in ground support equipment and fleet management.
- Benefits: Enjoy competitive salary, annual bonuses, pension schemes, and employee welfare perks.
- Why this job: Join a dynamic team focused on excellence and innovation in aviation support services.
- Qualifications: Experience in GSE repair, strong communication skills, and a passion for training required.
- Other info: Opportunities for career growth and a commitment to equality in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Based out of either Heathrow or Gatwick Airport.
About Rushlift Ltd
Rushlift is a leading provider of innovative customer-focused solutions in ground support equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleet, through either long-term hire contracts or servicing and repair arrangements.
By combining Rushlift’s expertise in hiring and mobile servicing of equipment with the expertise in GSE of the former American Airlines team, Rushlift GSE is able to offer a comprehensive service across a number of UK airports, offering long-term rental of a comprehensive range of aviation ground support equipment.
About the role
To support the engineering teams with technical and analytical training and practical on-job repair and maintenance training and support. As required, stand in for the workshop managers for sickness and holiday.
Your key responsibilities will include:
- Create and manage a skills matrix for the GSE workforce and drive to improve the skills base at all locations.
- Conduct training classes in both theory and practical elements of GSE repair and maintenance, whilst also supporting workshop staff with technical advice and training.
- Procuring and overseeing contracts and service providers for functions such as cleaning, parking, security, and technology.
- Advising businesses on measures to improve the efficiency and cost-effectiveness of the facility and operations.
- Ensuring that basic facilities are well-maintained and conducting proactive maintenance/safety, making sure that facilities meet compliance standards and government regulations.
- Planning for the future by forecasting the facility’s upcoming needs and requirements.
- Overseeing any renovations, refurbishments and building projects.
- Dealing with customers face to face and over the phone to support the operational teams.
- Calculating customer quotations for work in progress.
- Traveling to OEM for PDI reviews and OEM training support training.
What we are looking for:
- Experience within GSE repair and maintenance at all levels.
- Competent writing and communication skills – including the ability to communicate technical information.
- Strong relationship building skills.
- The ability to prioritise and multi-task with effective time management skills.
- Teamwork, leadership and motivational skills.
- Proactive thinking.
- Understanding of soft and hard service delivery.
- Passionate about delivering consistent excellence.
- Experience delivering training courses for engineers to improve working practices.
What we offer:
- Competitive Salary Package.
- Annual Bonus.
- Contributory Pension Scheme.
- Enhanced Parental Policies.
- Life Assurance.
- On-site parking.
- Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc; and Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more.
What Happens Next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage. We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.
Contact Detail:
Rushlift GSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Workshop Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in ground support equipment (GSE). This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the GSE field, especially those who have experience in training and technical support roles. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved training processes or enhanced team performance in previous roles. Being able to articulate your impact will set you apart from other candidates.
✨Tip Number 4
Research Rushlift Ltd thoroughly, including their values and recent projects. Tailoring your conversation to align with their mission will show your genuine interest in the company and the role.
We think you need these skills to ace Technical Support & Workshop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in GSE repair and maintenance. Emphasise your technical skills, training experience, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've improved efficiency or delivered training in previous positions.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated technical information to diverse audiences.
Showcase Problem-Solving Abilities: Include instances where you've proactively identified issues and implemented solutions, particularly in a workshop or technical support environment.
How to prepare for a job interview at Rushlift GSE
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical knowledge related to GSE repair and maintenance. Be prepared to discuss specific examples of your experience and how you've applied your skills in previous roles.
✨Demonstrate Training Experience
Since the role involves delivering training, be ready to share your experiences in conducting training sessions. Highlight any successful outcomes from your training initiatives and how they improved team performance.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to discuss how you effectively communicate technical information to both technical and non-technical audiences, and provide examples of how you've built relationships with colleagues and clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and prioritisation skills. Think of situations where you've had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and actions.
