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- Tasks: Be the go-to person for student inquiries and support in a dynamic higher education environment.
- Company: Join a London-based higher education organization dedicated to quality service and student success.
- Benefits: Enjoy a competitive salary, generous annual leave, and a strong pension scheme.
- Why this job: Make a real impact by supporting students and collaborating with academics in a vibrant setting.
- Qualifications: Strong customer service skills and previous experience in higher education are essential.
- Other info: This is a 2-year fixed-term contract with opportunities for personal growth.
The predicted salary is between 34000 - 39000 £ per year.
Assessments Officer | Higher Education | SITS | Customer Service | Student Facing | Support and Advice | Academic Gravitas is currently supporting a London-based higher education organisation in their search for an Assessments Officer. Reporting to the Assessments and Progression Manager, the successful candidate will have the opportunity to work to provide quality services to academics and students. You will be responsible for communicating with students via email, online meetings as well face to face whilst working to a 3–5-day SLA. You will be an approachable and enthusiastic first point of contact, answering enquiries and directing students to the correct location. Role: Assessment Officer – 2-year FTC Salary: £34,000 – £39,000 Location: London – 3 days a week on site Benefits: Pension scheme – USS pension scheme (19%-21%), Hours – 35 hours, Annual leave – 30 days + Uni Closure days + bank holidays. Essential Skills: Strong customer service experience – both written and verbal. Previous Higher Education experience. Strong communication skills – students, senior staff and stakeholder management. Experience working with committees (preparing for meetings, taking minutes and getting papers together) Desirable Skills: Previously involvement in SITS implementation projects. Good knowledge of SITS systems. Ability to present, negotiate and liaise – maintain processes. Ability to create and maintain a process You will have the ability and confidence to own the role and make it your own, taking a positive attitude to any tasks that come your way. Alongside student support you will be heavily involved in interaction with academics, including deputy deans, heads of school and departments – you will be confident on giving them advice and supporting on any issues with their students. If this role is of interest, please apply with a copy of your up-to-date CV for review. Shortlisting will close on Friday 6th December. Unfortunately, sponsorship can’t be provided for this position.
Assessment Officer employer: Gravitas Recruitment Group (Global) Ltd
Contact Detail:
Gravitas Recruitment Group (Global) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Officer
✨Tip Number 1
Familiarize yourself with the SITS system, as having a good knowledge of it can set you apart from other candidates. If you have experience with SITS implementation projects, be ready to discuss this in detail during your interactions.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since the role involves direct communication with students and academics, showcasing your ability to handle inquiries effectively will demonstrate your suitability for the position.
✨Tip Number 3
Prepare for potential scenarios where you might need to advise students or academics. Think about common issues they face and how you would approach these situations, as this will show your proactive attitude and readiness for the role.
✨Tip Number 4
Engage with current or former employees of the organization if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach when discussing your fit for the role.
We think you need these skills to ace Assessment Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong customer service experience and any previous roles in higher education. Emphasize your communication skills and any relevant experience with committees or SITS systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to support both students and academics. Mention specific examples of how you've successfully managed similar responsibilities in the past.
Highlight Relevant Skills: In your application, clearly outline your strong written and verbal communication skills. Provide examples of how you've effectively interacted with students and senior staff in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Show Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully handled student inquiries or resolved issues in previous positions. Highlight your ability to communicate effectively both in writing and verbally.
✨Demonstrate Your Higher Education Knowledge
Familiarize yourself with the higher education landscape and any relevant policies or procedures. Be ready to discuss your previous experience in this sector and how it has prepared you for the responsibilities of an Assessments Officer.
✨Prepare for Committee Interactions
Given the need to work with committees, think about your past experiences preparing for meetings, taking minutes, and organizing documents. Be ready to explain how you can contribute to these processes effectively.
✨Exhibit Enthusiasm and Approachability
As the first point of contact for students, it's crucial to convey a friendly and approachable demeanor during the interview. Practice how you can express your enthusiasm for supporting students and academics alike, showcasing your positive attitude towards the role.
