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For Companies At a Glance
- Tasks: Provide advanced technical support and manage client infrastructure and security.
- Company: Join a well-established IT consultancy with diverse clients across various sectors.
- Benefits: Enjoy hybrid working options and opportunities for professional development.
- Why this job: Be part of a dynamic team focused on innovation and efficiency in tech solutions.
- Qualifications: Strong experience with Microsoft Azure, Intune, and scripting; AZ-104 certification preferred.
- Other info: Opportunity to work on disaster recovery planning and assurance testing.
The predicted salary is between 36000 - 60000 £ per year.
A superb opportunity for a 3rd line service desk engineer to join a well-established IT consultancy with a broad range of clients across diverse sectors. Provide advanced technical support and manage the infrastructure and security requirements of the client. Take ownership of infrastructure, security, and support across a varied client estate.
Excellent experience within the Microsoft environments, proactive about automation, and solid in backup and disaster recovery.
The Role:
- Support the infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services.
- Maintain patching schedules for Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender.
- Maintain compliance with Cyber Essentials standards.
- Provide support including Microsoft Intune and legacy systems.
- Support device endpoints using Manage Engine Endpoint & Applications Manager.
- Maintain patching schedules and configuration for various devices via policy, and daily checks.
- Report on endpoint coverage and compliance.
- Reduce complexity and increase productivity across the Microsoft environment.
- Develop smoother, more efficient ways of working.
- Manage, review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client.
- Conduct regular disaster recovery assurance testing for various systems, including Azure infrastructure failover, M365 backup/restore, network infrastructure failover.
The Person:
- Strong experience with Microsoft Azure, Intune, Manage Engine, and M365.
- AZ-104 certification (or working towards it).
- Confident scripting with PowerShell.
- Hands-on with VMs, networking, security and DR planning.
- Good communicator, detail-oriented, and a problem-solver.
3rd line support Engineer (Newport) employer: Stable
Contact Detail:
Stable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line support Engineer (Newport)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Entra ID, Azure, and Intune. Having hands-on experience or projects that showcase your skills in these areas can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your experience with disaster recovery planning and assurance testing. Be ready to share examples of how you've successfully implemented or tested DR plans in previous roles, as this is a key responsibility for the position.
✨Tip Number 3
Brush up on your PowerShell scripting skills, as this is crucial for automating tasks and managing the infrastructure. Consider creating a small project or script that demonstrates your ability to solve a common problem using PowerShell.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This will demonstrate your ability to work effectively with clients and team members, which is essential for a support role.
We think you need these skills to ace 3rd line support Engineer (Newport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft environments, Azure, Intune, and any relevant certifications like AZ-104. Use specific examples to demonstrate your skills in scripting with PowerShell and managing disaster recovery plans.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, particularly your experience in providing advanced technical support and managing infrastructure.
Showcase Problem-Solving Skills: In both your CV and cover letter, provide examples of how you've tackled complex issues in previous roles. Highlight your ability to reduce complexity and increase productivity, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Stable
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Azure, Intune, and Manage Engine in detail. Highlight specific projects where you've successfully implemented solutions or resolved complex issues, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving skills. Prepare examples of past challenges you've faced in IT support, particularly around disaster recovery and security compliance, and explain how you approached and resolved them.
✨Communicate Clearly and Effectively
As a 3rd Line Support Engineer, communication is key. Practice explaining technical concepts in simple terms, as you may need to interact with clients who aren't as tech-savvy. This will show your ability to bridge the gap between technical and non-technical stakeholders.
✨Prepare for Automation Discussions
Since the role requires a proactive approach to automation, be ready to discuss any automation tools or scripts you've used, especially with PowerShell. Share how these have improved efficiency in your previous roles, as this aligns with the company's goals.
