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For Companies At a Glance
- Tasks: Engage with retail clients, handling queries about investments and ensuring a top-notch client experience.
- Company: Join CMC Markets, a leading financial services provider known for its innovative trading platform.
- Benefits: Enjoy hybrid working options, flexible shifts, and comprehensive training to boost your skills.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact on clients' trading journeys.
- Qualifications: Fluency in French and English, excellent communication skills, and a passion for financial markets are essential.
- Other info: This role offers a chance to work in a supportive environment that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
We are currently searching for a bilingual executive to join our Client Management team. To be successful in this role you will need to be fluent in both French and English, both written and speaking.
Within the role you will be responsible for dealing with daily queries from our retail clients on a variety of investments such as CFDs, Spread betting and Shares. Full training will be provided to give you the skills required to successfully navigate our award-winning platform for our clients.
You would be required to be available for the below shifts over a hybrid working environment - 3 days office and 2 days from home:
- Monday to Friday;
- 7:30am - 4:30pm
- 8am - 5pm
- 9am - 6pm
- 11am - 8pm (work from home)
- 1:30pm - 9:30pm (work from home) - you would work one of these shifts per week.
ROLE AND RESPONSIBILITIES
- Be responsible for every touch-point during the client lifecycle in your relevant region.
- Use our PSA system to contact the following leads in order to achieve an active client:
- Demo customers
- Live Applications – to gather outstanding documents.
- Not Yet Funded (NYF)
- Not Yet Traded (NYT) – to prepare the client to place their first trade
- Gathering the wet-ink signature document (if needed)
- Inactive – to resolve any issues in the hope of reactivating the client
KEY SKILLS AND EXPERIENCE
- Demonstrates passion and enthusiasm for our products and services.
- Operates with integrity and a highly client-centric mindset.
- Excellent verbal and written communication skills, fluency in one or more European languages (French).
- Ability to work effectively as part of a team.
- Intermediate knowledge/experience of financial markets.
- Undergraduate degree in relevant discipline desirable.
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Contact Detail:
CMC Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Management Executive - French
✨Tip Number 1
Brush up on your financial market knowledge, especially around CFDs, spread betting, and shares. Being well-versed in these areas will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your bilingual communication skills, particularly in a client management context. Role-play scenarios where you handle client queries in both French and English to demonstrate your fluency and confidence.
✨Tip Number 3
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during interviews and show that you're a great fit for our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the company, which can be invaluable when preparing for your interview and understanding what we look for in a candidate.
We think you need these skills to ace Client Management Executive - French
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in French and English. Emphasise any previous experience in client management or financial services, as well as your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your understanding of the financial markets. Mention specific examples of how you've successfully managed client relationships in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, teamwork, and client-centric mindset. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. This is especially important for a role that requires excellent written communication skills.
How to prepare for a job interview at CMC Markets
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Understand the Financial Products
Familiarise yourself with the financial products mentioned in the job description, such as CFDs, spread betting, and shares. Being able to discuss these topics confidently will show your potential employer that you are proactive and knowledgeable about the industry.
✨Prepare for Client Scenarios
Think of examples from your past experiences where you successfully managed client relationships or resolved issues. Be ready to discuss how you would handle specific client queries or complaints, as this will demonstrate your client-centric mindset.
✨Research the Company and Competitors
Before the interview, take some time to research CMC Markets and its competitors. Understanding their services, recent news, and market position will help you ask insightful questions and show your genuine interest in the company.
