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- Tasks: Join us as a Journey Developer, focusing on enhancing customer experiences.
- Company: Work with a leading UK banking client known for innovation and customer-centric solutions.
- Benefits: Enjoy a 6-month contract with potential for remote work and flexible hours.
- Why this job: Make a real impact by optimising customer journeys and creating seamless experiences.
- Qualifications: No specific qualifications required; just a passion for customer experience and design.
- Other info: This role is perfect for those looking to kickstart their career in UX/UI development.
The predicted salary is between 36000 - 60000 £ per year.
Our UK leading banking client are looking for a Customer Journey Developer to join their team on an initial 6-month contract.
Duties to include:
- Understand the customer journey front to back, acting as proxy for the customer and ensuring that the UX/UI is designed with the customer in mind.
- Considers and reacts to customer research, and merchant feedback.
- Performs discovery and design work for the ingestion of basic and premium AIs internally, supporting the franchises to adopt/utilise OB to optimise their current customer journeys, both short and long term.
- Core focus is on the customer, their journey experience, removal of friction and ambiguity within the journey, ensuring seamless experiences and positive outcomes.
If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay.
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Journey Developer
✨Tip Number 1
Familiarise yourself with customer journey mapping techniques. Understanding how to visualise and analyse customer interactions will help you demonstrate your expertise during discussions.
✨Tip Number 2
Stay updated on the latest UX/UI trends and best practices. Being knowledgeable about current design principles will allow you to speak confidently about how to enhance customer experiences.
✨Tip Number 3
Network with professionals in the banking and customer experience sectors. Engaging with others in the field can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved customer journeys in past roles. Having concrete cases ready will showcase your ability to deliver results that align with the job's requirements.
We think you need these skills to ace Journey Developer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Journey Developer. Familiarise yourself with customer journey concepts and how they relate to UX/UI design.
Tailor Your CV: Customise your CV to highlight relevant experience in customer journey development, UX/UI design, and any work with AI systems. Use specific examples that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer journeys. Mention how your skills align with the company's goals and how you can contribute to optimising their customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for a role focused on customer experience.
How to prepare for a job interview at Lorien
✨Understand the Customer Journey
Make sure you have a solid grasp of the customer journey from start to finish. Be prepared to discuss how you would act as a proxy for the customer and ensure that the UX/UI is designed with their needs in mind.
✨Showcase Your Research Skills
Demonstrate your ability to consider and react to customer research and merchant feedback. Bring examples of how you've used data to inform design decisions in previous roles.
✨Discuss Discovery and Design Work
Be ready to talk about your experience with discovery and design work, especially in relation to integrating AI solutions. Highlight any projects where you've supported teams in optimising customer journeys.
✨Focus on Streamlined Experiences
Emphasise your commitment to removing friction and ambiguity in customer journeys. Prepare to share specific examples of how you've created seamless experiences that lead to positive outcomes for customers.
