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For Companies At a Glance
- Tasks: Lead key account managers and enhance customer relationships with global OEM clients.
- Company: Join Napier Turbocharger, a Wabtec Company, known for innovative industrial turbocharger solutions.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic, supportive environment.
- Why this job: Make a real impact by improving customer satisfaction and driving business growth.
- Qualifications: Bachelor's degree in Business, Engineering, or Marketing; experience in account management preferred.
- Other info: We value people first; apply even if you don't meet all criteria!
The predicted salary is between 43200 - 72000 £ per year.
Who will you be working with? Napier Turbocharger, a Wabtec Company, has an exciting opportunity for a Head of Sales to join a well-established business that designs, manufactures, and tests industrial turbochargers supplied into the Power Generation, Marine, and Rail Traction industries.
How will you make a difference? We are seeking a customer focused individual, who is experienced in managing and leading a group of key account managers for several high-profile OEM customers from around the globe. The successful candidate will be responsible for enhancing customer relationships and satisfaction to ensure that Napier Turbochargers is the supplier of choice for all current and new engine platforms.
What will your typical day look like?
- Develop and maintain strong relationships with OEM clients.
- Understand and address the specific needs and concerns of customers.
- Act as the primary point of contact for clients, ensuring effective communication and timely resolution of issues.
- Collaborate with internal teams to improve the overall customer experience.
- Analyse customer feedback and implement strategies to enhance customer satisfaction.
- Monitor customer satisfaction metrics and report on key performance indicators.
- Develop and execute customer service policies and procedures tailored to clients.
- Coordinate with the sales team to identify opportunities for new business with existing clients.
- Prepare and present reports on customer service performance to senior management.
What do we want to know about you?
- Ideally you will hold a bachelor's degree in Business Administration, Engineering, Marketing, or a related field.
- Proven experience in customer relations or account management, preferably within the OEM sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Ability to lead and motivate a team.
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is possible. Apply today!
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.
Contact Detail:
Wabtec Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager (Lincoln)
✨Tip Number 1
Familiarise yourself with the Power Generation, Marine, and Rail Traction industries. Understanding the specific challenges and trends in these sectors will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the OEM sector. Attend industry events or join relevant online forums to connect with key players. Building relationships can provide valuable insights and may even lead to referrals for the Senior Key Account Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships. Be ready to share specific examples of how you've enhanced customer satisfaction and resolved issues, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research Napier Turbocharger and its competitors. Understanding their products, services, and market positioning will allow you to tailor your approach and demonstrate your genuine interest in the company during the interview process.
We think you need these skills to ace Senior Key Account Manager (Lincoln)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer relations, particularly within the OEM sector. Use specific examples that demonstrate your ability to enhance customer relationships and satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your skills align with the responsibilities of the Senior Key Account Manager position and express your enthusiasm for contributing to Napier Turbocharger.
Highlight Relevant Skills: In your application, emphasise your communication, problem-solving, and analytical skills. Provide examples of how you've successfully managed client relationships and resolved issues in previous roles.
Showcase Leadership Experience: If you have experience leading teams, make sure to include this in your application. Discuss how you've motivated team members and collaborated with internal teams to improve customer experiences.
How to prepare for a job interview at Wabtec Corporation
✨Research the Company
Before your interview, take some time to learn about Napier Turbocharger and its parent company, Wabtec. Understand their products, values, and recent developments in the Power Generation, Marine, and Rail Traction industries. This knowledge will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Focus
As a Senior Key Account Manager, your ability to enhance customer relationships is crucial. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues. Highlight your customer-centric approach and how it led to improved satisfaction.
✨Showcase Leadership Skills
Since the role involves leading a team of key account managers, be ready to discuss your leadership style. Share specific instances where you motivated your team or implemented strategies that resulted in success. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think of situations where you had to address customer concerns or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
