Receptionist (Chiswick)

Receptionist – West London Volvo

Location: West London

Position Type: Full-Time / Part-Time

Reports To: General Sales Manager

About Us

West London Volvo is part of a respected network of dealerships representing the iconic Volvo brand. With a commitment to delivering exceptional customer experiences and upholding Volvo’s values of safety, innovation, and sustainability, we take pride in creating a welcoming and professional environment for our customers and our team.

Role Overview

As the first point of contact for customers visiting or calling the dealership, the Receptionist plays a vital role in shaping the customer’s first impression of West London Volvo. This role requires a warm, approachable, and professional individual who can handle a variety of administrative and customer-facing responsibilities with confidence and efficiency.

Key Responsibilities

• Greet customers and visitors in a friendly and professional manner.
• Answer incoming calls promptly, transferring them to the appropriate department or taking accurate messages.
• Manage the dealership’s front desk and waiting area, ensuring it is tidy, presentable, and stocked with relevant literature.
• Book and confirm appointments for the sales and service departments as needed.
• Handle incoming and outgoing mail, deliveries, and other correspondence.
• Provide refreshments for waiting customers and notify relevant staff of customer arrivals.
• Assist with general administrative duties such as filing, scanning, and updating customer records.
• Support the Sales, Aftersales, and Management teams with ad hoc tasks when required.

Skills & Experience

• Previous experience in a front-of-house or customer service role preferred (automotive industry experience is a plus).
• Excellent communication and interpersonal skills.
• Professional appearance and manner.
• Ability to multitask and remain calm under pressure.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Office and able to learn dealership management systems.
• Team-oriented with a positive, can-do attitude.

What We Offer

• A friendly and supportive working environment.
• Training and development opportunities.
• Competitive salary.
• Staff discounts and benefits.
• Opportunities to grow within a respected automotive group.

Join West London Volvo and be part of a team that values professionalism, customer service, and the Volvo spirit.