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- Tasks: Be the friendly face of West London Volvo, greeting customers and managing calls.
- Company: Join a respected dealership representing the iconic Volvo brand in West London.
- Benefits: Enjoy a supportive environment, competitive salary, staff discounts, and growth opportunities.
- Why this job: Shape first impressions and be part of a team that values customer service and professionalism.
- Qualifications: Previous customer service experience preferred; strong communication and organisational skills required.
- Other info: Full-time and part-time positions available; training provided to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
Location: West London
Position Type: Full-Time / Part-Time
Reports To: General Sales Manager
About Us
West London Volvo is part of a respected network of dealerships representing the iconic Volvo brand. With a commitment to delivering exceptional customer experiences and upholding Volvo’s values of safety, innovation, and sustainability, we take pride in creating a welcoming and professional environment for our customers and our team.
Role Overview
As the first point of contact for customers visiting or calling the dealership, the Receptionist plays a vital role in shaping the customer’s first impression of West London Volvo. This role requires a warm, approachable, and professional individual who can handle a variety of administrative and customer-facing responsibilities with confidence and efficiency.
Key Responsibilities
- Greet customers and visitors in a friendly and professional manner.
- Answer incoming calls promptly, transferring them to the appropriate department or taking accurate messages.
- Manage the dealership’s front desk and waiting area, ensuring it is tidy, presentable, and stocked with relevant literature.
- Book and confirm appointments for the sales and service departments as needed.
- Handle incoming and outgoing mail, deliveries, and other correspondence.
- Provide refreshments for waiting customers and notify relevant staff of customer arrivals.
- Assist with general administrative duties such as filing, scanning, and updating customer records.
- Support the Sales, Aftersales, and Management teams with ad hoc tasks when required.
Skills & Experience
- Previous experience in a front-of-house or customer service role preferred (automotive industry experience is a plus).
- Excellent communication and interpersonal skills.
- Professional appearance and manner.
- Ability to multitask and remain calm under pressure.
- Strong organisational skills and attention to detail.
- Proficient with Microsoft Office and able to learn dealership management systems.
- Team-oriented with a positive, can-do attitude.
What We Offer
- A friendly and supportive working environment.
- Training and development opportunities.
- Competitive salary.
- Staff discounts and benefits.
- Opportunities to grow within a respected automotive group.
Join West London Volvo and be part of a team that values professionalism, customer service, and the Volvo spirit.
Receptionist (Chiswick) employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Chiswick)
✨Tip Number 1
Familiarise yourself with the Volvo brand and its values. Understanding their commitment to safety, innovation, and sustainability will help you align your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging in mock scenarios. Since you'll be the first point of contact, showcasing your ability to handle various customer interactions with warmth and professionalism is crucial.
✨Tip Number 3
Network with current or former employees of West London Volvo. They can provide insights into the company culture and expectations, which can give you an edge in understanding what they value in a receptionist.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask. Think of specific examples from your past experiences that highlight how you've successfully managed multiple responsibilities in a busy environment.
We think you need these skills to ace Receptionist (Chiswick)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or front-of-house roles. Emphasise skills that align with the responsibilities of a Receptionist, such as communication, organisation, and multitasking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at West London Volvo. Mention specific reasons why you want to work there and how your values align with the company's commitment to customer service and professionalism.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any experience with dealership management systems. Also, mention your ability to remain calm under pressure and your strong organisational skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Volvo Car UK
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to remain calm under pressure and handle various situations with professionalism.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills. During the interview, discuss how you manage multiple tasks effectively. You might want to mention specific tools or methods you use to stay organised, especially in a busy environment like a dealership.
✨Emphasise Your Communication Skills
Excellent communication is key for this position. Be ready to talk about how you communicate with customers and colleagues. Consider preparing a few anecdotes that illustrate your interpersonal skills and how you ensure clear and effective communication.
✨Research the Company Culture
Understanding West London Volvo's values and culture will help you align your answers with what they are looking for. Familiarise yourself with their commitment to safety, innovation, and sustainability, and think about how your personal values match theirs.
