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For Companies At a Glance
- Tasks: Lead a team to provide top-notch tenancy services for council properties.
- Company: Join Cardiff Council, dedicated to enhancing community living and support.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Strong leadership and communication skills; housing experience preferred.
- Other info: This role is open to job share and welcomes applications in Welsh.
The predicted salary is between 28800 - 43200 £ per year.
About The Service
Cardiff Council is looking to recruit an experienced individual to lead and motivate a team of Visiting Officers, managing cases within the Council Housing Stock.
About the job
You will lead and motivate a team of Visiting Officers and Right Sizing Officer responsible for providing a high-quality tenancy service for leased and council properties. Ensuring that an effective customer service is provided and that proactive measures are taken to ensure that tenants receive the correct advice relating to their tenancy including succession rights, tenancy assignments and community transfers in accordance with the Renting Homes (Wales) Act 2016.
What We Are Looking For From You
- You will have strong leadership skills, experience of working within a housing related environment including experience of providing a housing management service.
- You will have exceptional communication skills, be able to work on your own initiative and have a commitment to meeting customer needs.
Additional information
This post is subject to a Disclosure and Barring Service Enhanced check. This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
For an informal discussion, after reading the job description and person specification, please contact Sian Kirby on (029) 20537492.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
Additional Information:
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Attachments: Job Description and Person Specification
TENANCY SUPPORT COORDINATOR employer: Cardiff Council
Contact Detail:
Cardiff Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TENANCY SUPPORT COORDINATOR
✨Tip Number 1
Familiarise yourself with the Renting Homes (Wales) Act 2016, as this is crucial for the role. Understanding the legislation will not only help you in interviews but also demonstrate your commitment to providing accurate advice to tenants.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific situations where your leadership made a positive impact on service delivery.
✨Tip Number 3
Research Cardiff Council's current housing initiatives and challenges. Being knowledgeable about local issues will allow you to engage in meaningful conversations during the interview and show that you're proactive.
✨Tip Number 4
Prepare to discuss your experience in customer service within a housing context. Think of examples where you've successfully resolved tenant issues or improved service quality, as this aligns with the job's focus on high-quality tenancy services.
We think you need these skills to ace TENANCY SUPPORT COORDINATOR
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Tenancy Support Coordinator position. Highlight key skills such as leadership, communication, and housing management experience in your application.
Tailor Your Supporting Information: When filling out the supporting information section, directly address how your experience aligns with the competencies outlined in the Behavioural Competency Framework. Use specific examples from your past roles to demonstrate your suitability.
Showcase Your Leadership Skills: Emphasise your leadership abilities by providing examples of how you have motivated teams or managed projects in a housing-related environment. This will help illustrate your capability to lead the team of Visiting Officers effectively.
Follow Application Guidelines: Ensure you adhere to the application guidelines provided on the Cardiff Council website. Pay attention to the format and content requirements, and remember that CVs are not accepted, so focus on crafting a strong narrative in your application.
How to prepare for a job interview at Cardiff Council
✨Showcase Your Leadership Skills
As a Tenancy Support Coordinator, strong leadership is key. Be prepared to discuss your previous experiences leading teams, how you motivated them, and the outcomes of your leadership style.
✨Demonstrate Housing Knowledge
Familiarise yourself with housing management principles and the Renting Homes (Wales) Act 2016. Be ready to explain how your knowledge can benefit the council and its tenants.
✨Highlight Communication Skills
Exceptional communication is crucial in this role. Prepare examples of how you've effectively communicated with tenants or team members, especially in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to provide advice or resolve tenancy issues, and be ready to share those stories.
