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- Tasks: Provide 1st/2nd line support for ERP/D365BC users and clients.
- Company: Join a Gold Partner company known for its innovative solutions.
- Benefits: Enjoy hybrid work options and competitive salary up to £45k.
- Why this job: Be part of a dynamic team, enhancing user experience and making an impact.
- Qualifications: A-Level or equivalent; ERP/D365BC experience preferred.
- Other info: Opportunity to gain MB-800 Certification within 6 months.
The predicted salary is between 32000 - 48000 £ per year.
You will provide 1st/2nd line support to a wide range of users and clients using ERP / Microsoft Dynamics 365 Business Central.
Key Responsibilities:
- Delivering 1st and 2nd line functional support for D365BC.
- Supporting customers with extension installs and upgrade testing.
- Reviewing system usage and identifying where value can be added.
- Producing webinars, blog content, and product documentation.
- Maintaining professional relationships with clients and stakeholders.
Key Skills:
- ERP / D365 Business Central experience (support or functional exposure).
- Background in Support, Application Analyst, or Finance teams.
- MB-800 Certification or willingness to complete it within 6 months.
- Excellent communication and documentation skills.
- Proactive, customer-focused mindset with an eye for detail.
- Ability to work to deadlines in a fast-paced environment.
- Multimedia presentation skills and content creation capability.
- A-Level qualification or equivalent.
Desirable:
- Previous Microsoft Partner experience.
- Exposure to Power Platform.
Location: Hybrid work...
ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)] employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)]
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central. Spend some time exploring its features and functionalities, as this will not only boost your confidence but also help you answer questions more effectively during interviews.
✨Tip Number 2
Network with professionals in the ERP and D365BC community. Join relevant forums or LinkedIn groups where you can engage with others in the field. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've successfully supported users in the past. Be ready to share specific examples of how you've resolved issues or improved processes, as this will demonstrate your proactive mindset.
✨Tip Number 4
If you haven't already, consider starting your MB-800 Certification. Mentioning your commitment to obtaining this certification can set you apart from other candidates and show your dedication to the role.
We think you need these skills to ace ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP and D365 Business Central. Include specific examples of how you've provided support or worked in finance teams, as this will resonate with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer-focused mindset and detail your proactive approach to problem-solving. Mention any relevant certifications, like the MB-800, and express your willingness to complete it if you haven't already.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively communicated with clients or stakeholders in previous positions. This could be through producing documentation, webinars, or blog content.
Highlight Relevant Experience: If you have previous experience working with Microsoft Partners or exposure to the Power Platform, make sure to highlight this in your application. It can set you apart from other candidates and show your familiarity with the ecosystem.
How to prepare for a job interview at Conspicuous
✨Showcase Your ERP Knowledge
Make sure to highlight your experience with ERP systems, particularly Microsoft Dynamics 365 Business Central. Be prepared to discuss specific scenarios where you've provided support or added value, as this will demonstrate your practical knowledge and problem-solving skills.
✨Prepare for Technical Questions
Expect questions related to 1st and 2nd line support processes. Brush up on common issues users face with D365BC and think about how you would approach troubleshooting these problems. This will show your technical competence and readiness for the role.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts in simple terms, so consider how you would communicate technical information to non-technical users.
✨Highlight Your Customer-Focused Mindset
Be ready to share examples of how you've maintained professional relationships with clients or stakeholders in the past. Emphasise your proactive approach to customer service and how you ensure client satisfaction, as this aligns with the company's values.
