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- Tasks: Provide 1st/2nd line support for ERP/Microsoft Dynamics 365 Business Central users.
- Company: Join a Gold Partner company known for its supportive culture and professional development.
- Benefits: Enjoy hybrid working, training programmes, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values your input and fosters career advancement.
- Qualifications: A-Level or equivalent; experience with D365BC and strong communication skills required.
- Other info: Opportunity to produce webinars and content while maintaining client relationships.
The predicted salary is between 34000 - 51000 £ per year.
You will provide 1st/2nd line support to a wide range of users and clients using ERP / Microsoft Dynamics 365 Business Central.
Key Responsibilities
- Delivering 1st and 2nd line functional support for D365BC.
- Supporting customers with extension installs and upgrade testing.
- Reviewing system usage and identifying where value can be added.
- Producing webinars, blog content, and product documentation.
- Maintaining professional relationships with clients and stakeholders.
Key Skills:
- ERP / D365 Business Central experience (support or functional exposure).
- Background in Support, Application Analyst, or Finance teams.
- MB-800 Certification or willingness to complete it within 6 months.
- Excellent communication and documentation skills.
- Proactive, customer-focused mindset with an eye for detail.
- Ability to work to deadlines in a fast-paced environment.
- Multimedia presentation skills and content creation capability.
- A-Level qualification or equivalent.
Desirable:
- Previous Microsoft Partner experience.
- Exposure to Power Platform.
Location: Hybrid working (2 days onsite in Fleet, Hampshire / 3 days remote)
Opportunity: You’ll join a growing team with a strong culture of development and support. The company runs its own training programme and takes pride in helping team members grow professionally.
Interested? Contact Foz (foz.jan@conspicuous.com) for a full job description.
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)]
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central. Understanding its functionalities and common issues will help you stand out during interviews, as you'll be able to demonstrate your knowledge and problem-solving skills.
✨Tip Number 2
Network with professionals in the ERP and D365BC community. Join relevant forums or LinkedIn groups where you can engage with others in the field. This can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in providing support and maintaining client relationships. Think of specific examples where you've successfully resolved issues or improved user satisfaction, as these will showcase your customer-focused mindset.
✨Tip Number 4
If you don't already have the MB-800 Certification, express your willingness to complete it within six months. This shows your commitment to professional development and aligns with the company's expectations for the role.
We think you need these skills to ace ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP and D365 Business Central. Include specific examples of how you've provided support or worked in finance teams, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your proactive, customer-focused mindset and how it aligns with their values. Don't forget to include your willingness to obtain the MB-800 Certification.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively communicated with clients or stakeholders in previous positions. This could be through support tickets, webinars, or documentation.
Highlight Multimedia Skills: If you have experience creating content such as blogs or webinars, make sure to mention this in your application. This will demonstrate your capability in producing engaging material, which is part of the job responsibilities.
How to prepare for a job interview at Conspicuous
✨Showcase Your ERP Knowledge
Make sure to brush up on your knowledge of ERP systems, particularly Microsoft Dynamics 365 Business Central. Be prepared to discuss your previous experiences and how they relate to the role, as this will demonstrate your expertise and confidence.
✨Highlight Communication Skills
Since the role involves maintaining professional relationships with clients and stakeholders, emphasise your communication skills. Prepare examples of how you've effectively communicated complex information in the past, whether through support or documentation.
✨Demonstrate a Customer-Focused Mindset
The company values a proactive, customer-focused approach. Think of instances where you went above and beyond for a client or user, and be ready to share these stories during the interview to illustrate your commitment to customer satisfaction.
✨Prepare for Technical Questions
Expect technical questions related to D365BC support and application analysis. Review common issues users face and think about how you would troubleshoot them. This preparation will help you feel more confident and capable during the interview.
