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- Tasks: Provide first-line technical support and manage Microsoft 365 services.
- Company: Join a leading Microsoft Partner serving high-profile government and banking clients.
- Benefits: Enjoy competitive salary, training opportunities, and potential for career progression.
- Why this job: Be part of a dynamic team working on impactful projects with continuous learning.
- Qualifications: 1 year in a support role, knowledge of M365, Azure AD, and Intune required.
- Other info: SC clearance eligibility is needed; hybrid work options available.
The predicted salary is between 24000 - 36000 £ per year.
Location: Warrington (On site / Hybrid)
Clearance required: Eligibility for SC Clearance (*no sponsorship)
This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington.
Key Responsibilities
- Providing first-line technical support to end-users both on site and remotely.
- Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
- Managing Azure Active Directory users, groups, and policies.
- Assisting with Intune deployments and device management.
- Logging, tracking, and resolving incidents via the service desk system.
- Escalating complex issues to 2nd/3rd line teams where necessary.
Key skills required:
- At least 1 year of experience in a 1st Line Support or Service Desk role.
- Good knowledge of M365 administration and support.
- Hands-on experience with Azure AD.
- Experience with Intune deployments.
- Experience building laptops / Mac support.
- A proactive attitude and willingness to learn in a fast-paced environment.
- SC clearance eligibility (or willingness to undergo clearance).
Why join:
- Work with a Microsoft Gold Partner supporting high-impact, secure projects.
- Be part of a collaborative, forward-thinking team.
- Access to continuous training and Microsoft certifications.
- Competitive salary and benefits package.
- Opportunities to progress into 2nd/3rd line and project roles.
Click apply or get in touch with Joe Bigsby on 0203 826 6747 or j.bigsby@nigelfrank.com.
1st Line Support Engineer employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 services, especially Exchange Online, SharePoint, and Teams. Having hands-on experience or even completing relevant online courses can give you an edge during the interview.
✨Tip Number 2
Brush up on your Azure Active Directory knowledge. Understanding user management, group policies, and how to troubleshoot common issues will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Showcase your proactive attitude by preparing examples of how you've resolved technical issues in the past. This will highlight your problem-solving skills and willingness to learn, which are crucial for a fast-paced environment.
✨Tip Number 4
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, making you more prepared for the interview.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support or Service Desk roles. Emphasise your knowledge of Microsoft 365, Azure Active Directory, and Intune deployments to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and willingness to learn. Mention specific examples of how you've provided technical support in previous roles and your familiarity with the tools mentioned in the job description.
Highlight Relevant Skills: In your application, clearly list your skills related to M365 administration, Azure AD management, and device support. This will help demonstrate your suitability for the role and catch the employer's attention.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a support role.
How to prepare for a job interview at Nigel Frank International
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Microsoft 365 services, Azure Active Directory, and Intune. Be prepared to discuss your hands-on experience with these technologies, as they are crucial for the role.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to showcase your problem-solving abilities. You might be asked to walk through how you would handle specific technical issues or incidents, so think of examples from your past experience.
✨Highlight Your Customer Service Experience
As a 1st Line Support Engineer, you'll be interacting with end-users regularly. Share examples of how you've provided excellent customer service in previous roles, focusing on your communication skills and ability to remain calm under pressure.
✨Express Your Willingness to Learn
This role requires a proactive attitude and a willingness to learn. Make sure to convey your enthusiasm for continuous training and professional development, especially regarding Microsoft certifications and new technologies.
