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- Tasks: Provide first-line technical support to users, both on-site and remotely.
- Company: Join a leading Microsoft Partner specialising in high-profile government and banking solutions.
- Benefits: Enjoy competitive salary, continuous training, and opportunities for career progression.
- Why this job: Be part of a dynamic team working on impactful projects with access to Microsoft certifications.
- Qualifications: 1 year experience in 1st Line Support, knowledge of M365, Azure AD, and Intune.
- Other info: SC clearance eligibility required; hybrid work options available.
The predicted salary is between 24000 - 36000 £ per year.
This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington.
Key Responsibilities
- Providing first-line technical support to end-users both on site and remotely.
- Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
- Managing Azure Active Directory users, groups, and policies.
- Assisting with Intune deployments and device management.
- Logging, tracking, and resolving incidents via the service desk system.
- Escalating complex issues to 2nd/3rd line teams where necessary.
Key skills required:
- At least 1 year of experience in a 1st Line Support or Service Desk role.
- Good knowledge of M365 administration and support.
- Hands-on experience with Azure AD.
- Experience with Intune deployments.
- Experience building laptops / Mac support.
- A proactive attitude and willingness to learn in a fast-paced environment.
- SC clearance eligibility (or willingness to undergo clearance).
Why join:
- Work with a Microsoft Gold Partner supporting high-impact, secure projects.
- Be part of a collaborative, forward-thinking team.
- Access to continuous training and Microsoft certifications.
- Competitive salary and benefits package.
- Opportunities to progress into 2nd/3rd line and project roles.
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 services, especially Exchange Online, SharePoint, and Teams. Having hands-on experience or even personal projects showcasing your skills can really set you apart during the interview.
✨Tip Number 2
Brush up on your knowledge of Azure Active Directory and Intune. Being able to discuss your experience with user management and device deployments will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples where you've successfully resolved technical issues in a previous role, as this will highlight your ability to handle first-line support effectively.
✨Tip Number 4
Show enthusiasm for continuous learning and professional development. Mention any relevant certifications or training you've pursued, as well as your willingness to obtain SC clearance, which is crucial for this position.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support or Service Desk roles. Emphasise your knowledge of Microsoft 365, Azure Active Directory, and Intune deployments to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and willingness to learn. Mention specific examples of how you've provided technical support in the past and your familiarity with the tools mentioned in the job description.
Highlight Relevant Skills: In your application, clearly list your skills related to M365 administration, Azure AD management, and device support. This will help the hiring team quickly see that you meet their key skills requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Nigel Frank International
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 services, Azure Active Directory, and Intune. Be prepared to discuss your hands-on experience with these technologies, as they are crucial for the role.
✨Show Your Problem-Solving Skills
Be ready to demonstrate how you've handled technical issues in the past. Think of specific examples where you successfully resolved incidents or escalated complex problems effectively.
✨Emphasise Your Proactive Attitude
The company values a proactive approach, so share instances where you've taken the initiative to learn new skills or improve processes. This will show that you're eager to grow in a fast-paced environment.
✨Prepare Questions
Have a few thoughtful questions ready about the team dynamics, training opportunities, and the types of projects you'll be working on. This shows your genuine interest in the role and the company.
