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- Tasks: Manage IT incidents and ensure quick recovery of services in a fast-paced environment.
- Company: Join a leading firm known for its commitment to IT service quality and innovation.
- Benefits: Enjoy a hybrid role with competitive pay and flexible shift patterns.
- Why this job: Tackle exciting challenges in a complex tech landscape while enhancing your communication skills.
- Qualifications: Strong problem-solving abilities and experience in incident management are essential.
- Other info: Work in a dynamic team with a focus on continuous improvement and operational excellence.
The predicted salary is between 42000 - 84000 £ per year.
Hybrid role - 24/7 shift pattern
Sheffield based
PAYE Agency contractor role (up to £700)
Principal Responsibilities- Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process.
- Manage and recover IT services from a disrupted state as quickly as possible.
- Communicate recovery progress and impact status to stakeholders.
- Support the implementation of service quality policies, standards, tools and measures.
- Maintain company internal control standards, in line with, and championing compliance policies.
- Maintain awareness of operational risk and minimise the likelihood of it occurring.
- Provide day-to-day support and control in specific incident management functions for designated portfolio of services/applications.
- Promote and drive continuous improvement in the incident management process.
This is a complex technology environment with a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue!
Days: 07:00 – 19:15 UK time
Nights: 19:00 – 07:15 UK time
Example of how it works below:
4 Nights on
3 days off
3 days on
1 day off
3 nights on
3 days off
4 days on
7 days rest
Contact Detail:
Impact Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with the specific incident management tools and processes used in large organisations. Understanding how to navigate these systems will give you an edge during interviews, as you'll be able to demonstrate your knowledge of best practices.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. As a Major Incident Manager, you'll need to convey complex information clearly and calmly to various stakeholders, so practice articulating your thoughts succinctly.
✨Tip Number 3
Network with professionals in the IT service management field. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at companies like us.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you tailor your approach during interviews and show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident management and IT service delivery. Use specific examples that demonstrate your ability to manage and recover IT services effectively.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and ability to work under pressure. Mention your familiarity with compliance policies and operational risk management, as these are key aspects of the role.
Showcase Continuous Improvement Initiatives: Include any past experiences where you have driven continuous improvement in incident management processes. This will show your proactive approach and commitment to enhancing service quality.
Prepare for Potential Questions: Think about how you would handle various incident scenarios and be ready to discuss your strategies during an interview. Highlight your problem-solving skills and ability to communicate effectively with stakeholders.
How to prepare for a job interview at Impact Team
✨Understand the Incident Management Process
Familiarise yourself with the incident management process and be ready to discuss how you have successfully managed incidents in the past. Highlight your ability to recover IT services quickly and efficiently.
✨Communicate Effectively
Since communication is key in this role, prepare examples of how you've communicated recovery progress to stakeholders during past incidents. Show that you can keep calm under pressure and convey information clearly.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in a complex technology environment. Illustrate your problem-solving skills and how you navigated through those challenges to achieve successful outcomes.
✨Emphasise Continuous Improvement
Talk about your experience in promoting and driving continuous improvement within incident management processes. Share any initiatives you've led or contributed to that enhanced service quality or reduced incident response times.
