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- Tasks: Manage and recover IT services during incidents, ensuring smooth communication with stakeholders.
- Company: Join a leading firm known for its commitment to IT service quality and operational excellence.
- Benefits: Enjoy a hybrid role with competitive pay and the chance to work in a dynamic environment.
- Why this job: Tackle exciting challenges in a complex tech landscape while promoting continuous improvement.
- Qualifications: Strong communication skills and experience in incident management are essential.
- Other info: This role involves a 24/7 shift pattern, perfect for those seeking flexible working hours.
The predicted salary is between 48000 - 84000 £ per year.
Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700)
Principal Responsibilities
- Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process.
- Manage and recover IT services from a disrupted state as quickly as possible.
- Communicate recovery progress and impact status to stakeholders.
- Support the implementation of service quality policies, standards, tools and measures.
- Maintain company internal control standards, in line with, and championing compliance Policies.
- Maintain awareness of operational risk and minimise the likelihood of it occurring.
- Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications.
- Promote and drive continuous improvement in the incident management process.
This is a complex technology environment with a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue!
Days: 07:00 – 19:15 UK time Nights 19:00 &...
Major Incident Manager employer: Impact Team
Contact Detail:
Impact Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with the specific IT service quality standards that the company adheres to. Understanding these standards will help you demonstrate your alignment with their expectations during interviews.
✨Tip Number 2
Brush up on your incident management skills, particularly in high-pressure situations. Be prepared to discuss past experiences where you've successfully managed incidents and how you communicated with stakeholders during those times.
✨Tip Number 3
Network with professionals in the field of incident management. Engaging with others who have experience in similar roles can provide insights into the challenges you might face and how to effectively navigate them.
✨Tip Number 4
Research the company's technology environment and the critical applications they support. Being knowledgeable about their systems will allow you to speak confidently about how you can contribute to their incident management processes.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident management and IT service delivery. Use specific examples that demonstrate your ability to manage and recover IT services effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your communication skills and ability to handle high-pressure situations, as these are crucial for the role.
Showcase Relevant Skills: In your application, clearly outline your skills related to incident management, such as problem-solving, stakeholder communication, and compliance with IT service quality standards. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Major Incident Manager.
How to prepare for a job interview at Impact Team
✨Understand the Incident Management Process
Familiarise yourself with the incident management process and be ready to discuss how you have successfully managed incidents in the past. Highlight your ability to recover IT services quickly and efficiently, as this is crucial for the role.
✨Communicate Effectively
Since communication is key in managing incidents, prepare examples of how you've communicated recovery progress to stakeholders. Show that you can keep calm under pressure and convey important information clearly.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. This will demonstrate your ability to navigate complex technology environments and manage critical applications effectively.
✨Emphasise Continuous Improvement
Talk about your experience with promoting and implementing continuous improvement in incident management processes. Share any initiatives you've led or contributed to that enhanced service quality and reduced operational risks.
