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- Tasks: Join a dynamic team to implement software and train users in a hybrid role.
- Company: Be part of a global organisation that values career development and training.
- Benefits: Enjoy hybrid working, career growth opportunities, and a supportive team environment.
- Why this job: Make an impact by solving customer needs and enhancing user experiences.
- Qualifications: Degree level education required; chemistry degree is a plus. SQL skills needed.
- Other info: Travel opportunities for system implementations and training across the UK and abroad.
The predicted salary is between 28800 - 48000 £ per year.
The role: Software Implementation Analyst Junior to Mid-Level Location: Liverpool - Hybrid working.
My client is looking for a Software Implementation Analyst to work in a small IT Implementation team within a global organisation that can offer exceptional career development and training. You will deliver new software implementation, train new users and configure the software to meet specifications. This role is open to both recent IT Graduates and anyone with any previous software implementation experience. You must have strong customer service skills as you will often collaborate with customers to validate solutions and ensure user requirements are met. If you can speak Spanish, that would also be a huge bonus.
Role responsibilities:
- Liaise with customers to understand their requirements and configure the software to meet their needs.
- Liaise with customers on user acceptance testing of configuration elements, validating the software build.
- Create training material and provide training to users.
- Identify and assist to resolve all technical issues efficiently, and perform tests on all hardware/software elements and peripherals.
- Administer setup of systems according to specifications and ensure the systems are in synchronisation with customer requirements.
- Collaborate with various teams within the business.
- Prepare and provide demonstrations of software.
- Support the technical lead in providing implementation estimates and project plans.
- Research and test off-the-shelf applications as part of the vendor onboarding process.
- Monitor software vendor performance continuously, reporting on performance to the IT management team.
- Collate and maintain standard implementation packages, with adequate training materials and implementation guides, in collaboration with the product support team.
- Keep up to date with software changes, learning new features and system processes.
- Support with software deployment, executing upgrades where required.
This role may involve travel to both UK and overseas sites to assist with system implementations and training. Trips would be between a few days and up to 6 weeks in duration.
Qualifications/Education:
- Educated to degree level (high grade) or above.
- Chemistry degree an advantage.
Person Specification:
- Ability to work on own initiative and as part of a team.
- Analytical mindset with the ability to resolve complex business problems with excellent user outcomes.
- Comfortable demonstrating software processes to potentially large audiences and senior management.
- User focussed with the ability to build effective relationships with stakeholders and champion user needs.
- Accountable, taking ownership of the implementation of configuration specifications and technical issues.
- Effective communication of business change and processes.
Technical Specification:
- SQL skills, with the ability to write queries and execute simple update statements.
- Ability to write basic javascript expressions.
- Application bug diagnostics.
There are boundless career growth opportunities within this company, so please send your CV now for immediate consideration.
Implementation Specialist employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist
✨Tip Number 1
Familiarise yourself with the software tools commonly used in implementation roles, especially those related to SQL and JavaScript. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your technical aptitude during discussions.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily involves liaising with clients. Practice active listening and effective communication techniques to ensure you can understand and meet user requirements efficiently.
✨Tip Number 3
If you speak Spanish, make sure to highlight this skill in conversations or networking opportunities. Being bilingual can set you apart from other candidates and is a significant asset for collaborating with diverse teams and clients.
✨Tip Number 4
Engage with current trends in software implementation and training methodologies. Showing that you are proactive about learning and adapting to new technologies will impress potential employers and demonstrate your commitment to professional growth.
We think you need these skills to ace Implementation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software implementation and customer service. Emphasise any technical skills, especially SQL and JavaScript, as well as your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the role. Mention specific experiences where you've successfully implemented software or trained users, and express your enthusiasm for the opportunity to grow within the company.
Highlight Relevant Skills: In your application, clearly outline your analytical mindset and problem-solving abilities. Provide examples of how you've effectively communicated with stakeholders and resolved technical issues in previous roles or projects.
Showcase Your Learning Agility: Mention your willingness to learn new software features and processes. If you have experience with training materials or user demonstrations, be sure to include that, as it aligns well with the responsibilities of the role.
How to prepare for a job interview at Ascent People Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Software Implementation Specialist. Familiarise yourself with software implementation processes, user training, and customer service skills, as these will be key topics during your interview.
✨Showcase Your Technical Skills
Be prepared to discuss your SQL knowledge and any experience with JavaScript. If you have examples of how you've used these skills in previous roles or projects, share them to demonstrate your technical competence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle customer interactions. Think of specific scenarios where you successfully resolved issues or improved user experiences, as this will highlight your analytical mindset.
✨Demonstrate Your Communication Skills
Since the role involves liaising with customers and collaborating with teams, practice articulating your thoughts clearly. Be ready to explain complex concepts in simple terms, as this will show your ability to communicate effectively with various stakeholders.
