Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise digital tools for seamless business operations.
- Company: Skillfluence Ltd accelerates start-ups and supports entrepreneurs with innovative programmes.
- Benefits: Competitive salary, flexible work environment, and opportunities for personal growth.
- Why this job: Join a dynamic team that values collaboration, inclusivity, and enthusiasm in a fast-paced setting.
- Qualifications: Experience with CRM systems, Microsoft 365, and strong communication skills required.
- Other info: Equal opportunities employer; apply with CV and cover letter.
The predicted salary is between 32000 - 36000 £ per year.
Location: Glasgow
Hours: Full Time (37.5 hours)
Start Date: ASAP
Salary range: £38,000 – £45,000 (subject to candidate’s experience)
About the Role
Skillfluence Ltd designs and delivers fast-paced start-up accelerators and supportive entrepreneurship and commercialisation programmes for entrepreneurs, founders and academics. We’re looking for an experienced Business Systems Manager to ensure that all the digital tools are not just working, but working together to make the business more efficient, data-driven, and user-friendly. Someone who has the expertise to review and build our tech stack to bind our sales, operations, and delivery components seamlessly together. This role is the bridge between IT and operations.
Key Responsibilities
- CRM System:
- Implementation & Customisation: Set up and tailor CRM platforms to meet our sales, marketing, and customer service needs
- Integration: Connect the CRM to key tools like email marketing, websites, and finance systems.
- User Management & Training: Control access levels, onboard users, and train staff to maximise CRM value
- Data Quality & Reporting: Maintain clean, accurate data and build dashboards and reports for leadership.
- Structure & Permissions: Build and manage libraries, folders, workflows, and permissions.
- Collaboration & Automation: Set up document sharing, approvals, and smooth integration with Teams and Outlook.
- Training & Governance: Empower staff with training and promote best practices in document management.
- Oversight & Maintenance: Manage hosting, backups, updates, and ensure reliable uptime.
- User Experience & SEO: Keep our sites fast, mobile-friendly, and optimised for search engines.
- Feature Rollouts: Coordinate new tools, forms, booking systems, or e-commerce features with web developers or vendors.
- Tool Selection & Procurement: Identify and recommend new digital tools for project management, analytics, and automation.
- Integration & Automation: Use platforms like Zapier, Power Automate, or custom APIs to streamline operations.
- Support & Troubleshooting: Act as the go-to person for technical support and workflow set-up.
Essential Skills & Attributes:
- Strong understanding of digital ecosystems and how systems work together
- Hands-on experience with CRM platforms, Microsoft 365 (especially SharePoint), and Web CMSs
- Familiarity with project management and automation tools
- Knowledge of data governance, user management, and system security
- Excellent communication skills to support non-technical teams (Marketing, Operations, HR)
- Confident working with Mac/Apple devices
Desirable:
- Experience with low-code/no-code tools
- Working knowledge of MS Exchange, Azure, and Microsoft 365 admin
About Us
Skillfluence has big ambitions and want to bring in someone who can grow and develop with us. Skillfluence has a small core team, it’s important that you’re motivated, inspired by new challenges and willing to take part in a variety of activities to progress the company and help us achieve our strategic aims.
You can understand what’s important to us from our core values:
- Commitment - We do what we say we’re going to do.
- Collaboration – Listening to customer needs and working together.
- Inclusivity – Safety, structure and space for learning.
- Efficiency – Our processes have customer service at their heart.
- Relevance – We care about community building.
- Enthusiasm – All of our staff bring their A-game and energy to their day job.
How to Apply:
Skillfluence is an equal opportunities employer – we welcome your application. Apply with CV and short covering letter to jobs@gravitatehr.co.uk. For informal enquiries contact Eden Burr at jobs@gravitatehr.co.uk. Applications close at 12pm 9th of June. Interviews are expected to take place during the week commencing 23rd June 2025.
Next Steps
As part of the selection process, shortlisted candidates will be asked to complete a brief pre-interview task. Please note: This job post is not actively monitored. To apply, please send your CV and cover letter directly to jobs@gravitatehr.co.uk.
Business Systems Manager employer: Skillfluence
Contact Detail:
Skillfluence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Manager
✨Tip Number 1
Familiarise yourself with the specific digital tools mentioned in the job description, such as CRM platforms and Microsoft 365. Having hands-on experience or knowledge about these systems will give you an edge during discussions.
✨Tip Number 2
Showcase your understanding of how different systems integrate and work together. Prepare examples from your past experiences where you successfully connected various digital tools to improve efficiency.
✨Tip Number 3
Highlight your communication skills, especially your ability to support non-technical teams. Be ready to discuss how you've trained or onboarded staff in previous roles, as this is crucial for the Business Systems Manager position.
✨Tip Number 4
Research Skillfluence's core values and think about how your personal values align with theirs. Be prepared to discuss how you embody these values in your work, as cultural fit is important to them.
We think you need these skills to ace Business Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Business Systems Manager. Focus on your expertise in CRM systems, digital tools, and any project management experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully integrated digital tools in previous roles and how you can contribute to Skillfluence's goals.
Highlight Key Skills: Emphasise your understanding of digital ecosystems, user management, and data governance. Make sure to mention any hands-on experience with Microsoft 365, SharePoint, and CRM platforms, as these are crucial for the role.
Showcase Your Soft Skills: Since the role involves collaboration with non-technical teams, highlight your communication skills and ability to train staff. Provide examples of how you've effectively communicated technical concepts to diverse audiences.
How to prepare for a job interview at Skillfluence
✨Understand the Digital Ecosystem
Make sure you have a solid grasp of how different digital tools and systems interact. Be prepared to discuss your experience with CRM platforms, SharePoint, and other relevant technologies, as this role requires a strong understanding of how these systems work together.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've tackled challenges in previous roles, especially regarding system integration and user management. Highlight any specific instances where you improved efficiency or data quality through your actions.
✨Communicate Clearly with Non-Technical Teams
Since this role acts as a bridge between IT and operations, demonstrate your ability to communicate complex technical concepts in simple terms. Prepare to share experiences where you successfully trained or supported non-technical teams.
✨Align with Company Values
Familiarise yourself with Skillfluence's core values such as commitment, collaboration, and enthusiasm. During the interview, reflect on how your personal values align with theirs and provide examples of how you've embodied these principles in your work.
