WBSTL: Visual Merchandiser (12 Month Contract) - Warner Bros. Studio Tour London

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role… Join us in crafting magical experiences for our visitors and become a key part of a world-renowned brand by driving sales through the commercial, creative, and customer-focused presentation of our products.

Your Role Accountabilities…

• Ensure the store is visually merchandised to the highest standard, using graphics and equipment correctly and in accordance with guidelines and agreed standards.
• Assist with visual merchandising enquiries and provide solutions to any challenges.
• Maintain minimal shrinkage through efficient handling of products and packaging.
• Support the store team and wider tour to ensure awareness of visual and promotional standards and provide excellent customer service to achieve sales targets.
• Engage with customers, identify their needs and ensure they are met using skilled questioning and listening techniques.
• Stay updated on product knowledge and confidently discuss the features and benefits of our merchandise with customers.
• Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff.
• Perform housekeeping duties and minor maintenance, ensuring strict standards are maintained and stock is replenished and visually merchandised according to guidelines.
• Conduct daily floor walks with the team, ensuring layouts are maintained and shop floor standards are met, while constantly reworking stock to generate sales and maintain visual appeal.
• Analyse sales figures on a weekly basis to identify opportunities for improvement and propose new ideas to enhance the stores visual merchandising and sales performance.

Qualifications & Experience…

• Visual merchandising skills with an eye for detail.
• Creative and imaginative, while demonstrating brand awareness.
• Proactively seek out opportunities to increase sales.
• Provide the highest levels of customer service.
• Effective, confident communication with visitors and colleagues.
• Work as part of a team with a flexible approach.
• Self-motivated work confidently without supervision.
• Proficient with Microsoft Office.

Working Pattern… This role is full time (40 hours a week). Because of the adaptive nature of this role flexibility is required to suit the needs of the business.

Business Overview… Warner Bros. Studio Tour London – The Making of Harry Potter (WBSTL), an indoor attraction that invites visitors to step into the fascinating behind-the-scenes world of Harry Potter and the Wizarding World. The Studio Tour offers special features to enable visitors to deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover and magical experiences to delight, the indoor attraction invites visitors to enjoy scenes from the films first-hand and discover how the world’s favourite book series was brought to life on screen.

The Harry Potter Shop at Platform 9¾ invites visitors to capture the magic of “pushing a trolley through the wall” at our popular photo experience. Then explore the shop, which showcases a wide range of official Harry Potter merchandise in a uniquely themed environment, all in the heart one of London’s busiest railway stations.

Closing Date: 31st March 2025

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.