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For Companies At a Glance
- Tasks: Provide personalised service to guests, ensuring their needs are met with attention and care.
- Company: Join The Luxury Collection, part of Marriott International, known for iconic luxury hotels worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in hospitality.
- Why this job: Be part of a global team that values storytelling and genuine hospitality in luxury settings.
- Qualifications: No prior experience required; just bring your passion for service and a high school diploma.
- Other info: This is a maternity cover position, offering a unique chance to gain experience in luxury hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
POSITION SUMMARY
Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
AMRT1_UKCT
Butler (Maternity Cover) employer: The Park Tower Hotel Knightsbridge
Contact Detail:
The Park Tower Hotel Knightsbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler (Maternity Cover)
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered by The Luxury Collection Hotels & Resorts. Understanding their unique offerings will help you tailor your approach during interviews and demonstrate your genuine interest in providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Being able to articulate your thoughts clearly and professionally is crucial for a butler role, as you'll be interacting with guests and staff regularly.
✨Tip Number 3
Network with current or former employees of The Luxury Collection. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 4
Showcase your ability to anticipate needs and provide personalised service in any interactions you have with the company. This could be through your enthusiasm in conversations or by sharing relevant experiences that highlight your proactive approach to guest service.
We think you need these skills to ace Butler (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and expectations of a Butler. Highlight your ability to provide personalised service and attention to detail in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the role. Emphasise any customer service experience, attention to detail, and ability to anticipate guest needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury travel industry. Use evocative language to convey your appreciation for storytelling and cultural heritage.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at The Park Tower Hotel Knightsbridge
✨Showcase Your Attention to Detail
As a butler, attention to detail is crucial. During the interview, highlight any experiences where you successfully anticipated needs or provided exceptional service. This will demonstrate your ability to meet guest expectations.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you have used clear and professional language in previous positions, especially when interacting with guests or team members.
✨Demonstrate Your Passion for Hospitality
Express your genuine interest in providing personalised service. Share stories that reflect your passion for hospitality and how you enjoy creating memorable experiences for guests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various guest situations. Think of examples from your past where you successfully resolved issues or went above and beyond for a guest.
