At a Glance
- Tasks: Join our customer service team to help customers with their bills and smartphone features.
- Company: EE is a multi-award-winning mobile network committed to diversity and community.
- Benefits: Enjoy a starting salary of £20,280, discounts, healthcare options, and 25 days holiday.
- Why this job: Kickstart your career in a supportive family-like environment with growth opportunities.
- Qualifications: No specific background needed, just bring your energy, talent, and ambition.
- Other info: Receive training towards an NVQ and enjoy perks like free parking and gym discounts.
The predicted salary is between 12168 - 12168 £ per year.
Where : Darlington Full time : Permanent Salary : £20,280.00 per year Hourly rate: £10.40 The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras youd expect from Britains most cutting-edge mobile network. We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, well be right there and will do everything we can to help you get to where you want to be. Wondering If Youre What Were Looking For? We believe in a completely personal environment, where youre treated like you want to be treated. Were committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. Wondering Whats In It For You? Being part of the EE family brings a huge number of benefits including the below: A great starting salary of £20,280 plus incentives throughout the year Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, for you and the family A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future Critical Illness cover Childcare vouchers Gym membership discounts Discounts off attractions for the family all year round The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge What Are You Waiting For? If you think youd be a great fit wed love to hear from you. Reach out to get the conversation started! JBRP1_UKTJ
EE | Customer Service Advisor Apprenticeship employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE | Customer Service Advisor Apprenticeship
✨Tip Number 1
Show your enthusiasm! When you reach out to us or during any interactions, let your passion for customer service shine through. We love candidates who are excited about helping others and eager to learn.
✨Tip Number 2
Familiarize yourself with EE's products and services. Understanding what we offer will not only help you in conversations but also demonstrate your commitment to the role and our customers.
✨Tip Number 3
Emphasize your ability to work in a team. At EE, we value collaboration and community, so sharing examples of how you've successfully worked with others can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your career aspirations. We want to know how you see your future with us and how you plan to grow within the company. This shows that you're serious about your development and committed to a long-term career.
We think you need these skills to ace EE | Customer Service Advisor Apprenticeship
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Advisor at EE. Highlight your enthusiasm for helping customers and your willingness to learn in your application.
Show Your Personality: EE values charm and enthusiasm. Use your application to showcase your personality. Share experiences that demonstrate your ability to connect with people and provide excellent service.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Emphasize any relevant experience, even if it's from different fields, that showcases your customer service skills.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to join EE and how you align with their values. Mention your ambition and desire for personal growth within the company.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled challenges and ensured customer satisfaction.
✨Emphasize Your Willingness to Learn
Since this is an apprenticeship, it's important to convey your eagerness to learn and grow within the company. Discuss any relevant training or skills you are looking to develop.
✨Align with EE's Values
Familiarize yourself with EE's commitment to diversity and community. Be ready to discuss how you can contribute to a positive and inclusive environment for both customers and colleagues.