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- Tasks: Be the go-to person for customer queries and insurance claims.
- Company: Join a supportive company in Aylesbury focused on high-quality service.
- Benefits: Enjoy 22 days of annual leave, bonus schemes, and qualification sponsorship.
- Why this job: Perfect for those who love dynamic environments and helping customers daily.
- Qualifications: Strong customer service experience and excellent communication skills are essential.
- Other info: Hybrid working options available for those outside Aylesbury.
The predicted salary is between 18750 - 21000 £ per year.
Are you a customer focused individual who consistently works to a high level of service? We are supporting a company based in Aylesbury with recruiting for a Claims Technician on a permanent basis. The salary is paying between 22.5k-25k per annum (DOE) and the hours are Monday to Friday, 9am-5:30pm with an hour for lunch. This is an office-based position and due to the distance, you must be local to the office in Aylesbury. The client can offer hybrid working if you are based outside of Aylesbury. Duties will include: Handling both inbound and outbound calls from customers Being the first point of contact for customer queries and complaints and resolving them in a professional manner Dealing and opening customer insurance claims, and ensuring service level agreements are adhered to Applying efficient cost control Updating jobs on the system to maintain records Ensuring documentation is compliant and following the Data Protection ActThis role will offer benefits including: 22 days annual leave which increases by 1 day for every full year up to a max of 25 days, bonus scheme, qualification sponsorship – Cert CII and other relevant qualifications, employee Assistance Programme, and more! To be successful for this role, you must have strong customer service experience within an office environment, as well as excellent communication skills and attention to detail. Insurance claims experience/knowledge is desirable but not essential. If you enjoy speaking to customers and handling calls and want to be part of a busy environment where no two days are the same, then click apply now to hear more! Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role
Customer Service Advisor employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially those related to insurance claims. This will help you demonstrate your problem-solving skills and ability to handle customer queries effectively during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing exercises. Being articulate and confident on the phone is crucial for this position, so the more you practice, the better you'll perform.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service will allow you to align your answers with their expectations and show that you're a great fit for their team.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will showcase your relevant skills.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in an office environment. Use specific examples that demonstrate your ability to handle customer queries and complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in the Claims Technician role and how your skills align with the company's needs.
Highlight Relevant Skills: Emphasize your communication skills and attention to detail in your application. These are crucial for the role, so provide examples of how you've used these skills in previous positions.
Research the Company: Familiarize yourself with the company’s values and mission. This will help you tailor your application and show that you are genuinely interested in being part of their team.
How to prepare for a job interview at Huntress
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled customer queries and complaints effectively, as this will demonstrate your ability to excel in this role.
✨Communicate Clearly and Professionally
Since this position involves being the first point of contact for customers, it's crucial to communicate clearly and professionally. Practice articulating your thoughts and responses to common customer scenarios to showcase your communication skills.
✨Familiarize Yourself with Insurance Claims
While insurance claims experience is not essential, having a basic understanding of the process can set you apart. Research common terms and procedures related to insurance claims to show your initiative and willingness to learn.
✨Demonstrate Attention to Detail
Attention to detail is key in this role, especially when dealing with documentation and compliance. Be prepared to discuss how you ensure accuracy in your work and provide examples of how you've maintained detailed records in past positions.
