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- Tasks: Create unforgettable holiday itineraries and ensure seamless bookings for customers.
- Company: Join a prestigious tour operator specialising in bespoke adventures across North America and the Caribbean.
- Benefits: Enjoy a competitive salary, hybrid working options, exclusive travel discounts, and a birthday day off.
- Why this job: Be part of a passionate team that crafts unique travel experiences and delivers exceptional customer service.
- Qualifications: Proven travel sales experience, strong destination knowledge, and excellent communication skills required.
- Other info: Comprehensive training provided, with opportunities for ongoing development and uncapped commission potential.
The predicted salary is between 24000 - 25000 £ per year.
Are you a passionate travel expert with experience in creating unforgettable holiday experiences? We are working with a prestigious, well-established tour operator specialising in bespoke adventures across North America, including the USA, Canada, Mexico, and the Caribbean. From vibrant city breaks and thrilling theme park escapes to tranquil beach retreats and epic road trips, they design tailor-made itineraries to suit every traveller's unique requirements. They are currently seeking Travel Specialists to join their team and help create exceptional holiday experiences for their customers.
Basic salary of £24k to £25k plus lucrative monthly commission, office based with hybrid working considered for experienced candidates.
Role & Responsibilities:- As a Travel Specialist, you will play a key role in delivering exceptional travel experiences by creating tailor-made holiday itineraries and ensuring a seamless booking process.
- Engage with customers to create tailor made & package holidays.
- Deal with incoming calls and emails and proactively follow up on warm leads to achieve and exceed sales targets.
- Obtain detailed customer requirements and deliver exceptional service to create tailored holiday experiences.
- Use booking systems to book all elements of a customer's holiday.
- Identify new sales opportunities to drive repeat business.
- Provide outstanding customer service from initial inquiry to post-travel support.
- Proven travel sales experience, from tour operations, retail travel or travel homeworking with a sales focused / target driven approach.
- A passion for travel and strong varied destination knowledge particularly with North America, Caribbean & Mexico.
- Experience using a GDS system such as Amadeus.
- A desire to provide exceptional customer service at every touch point throughout the booking and post sales journey.
- Excellent communication skills with the ability to build a strong rapport with customers over the phone and email.
- Ability to manage and prioritise workload, highly organised with a flexible and adaptable work style.
- Strong attention to detail with accurate grammar and numerical skills.
- A motivated, results-driven mindset with a can-do attitude.
- Proficiency in Microsoft applications and the ability to learn new systems quickly.
- Basic salary of £24k to £25k (depending on experience) plus tiered monthly commission and lucrative uncapped OTE.
- Office based in central Belfast, but hybrid working would be considered for experienced candidates.
- 9.15 to 5.30 Monday to Saturday (Saturdays on a rota basis). Sundays on a rota during January & February only.
- Birthday day off.
- Exclusive employee discounts, travel offers & ad hoc incentives.
- Comprehensive induction, ongoing training, and access to an in-house learning & development program.
If you have a passion for travel, sales, and delivering exceptional customer experiences, we’d love to hear from you! Please apply for the position of Travel Specialist online or email your cv to (url removed).
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations, especially in North America, the Caribbean, and Mexico. This knowledge will not only help you stand out during interviews but also demonstrate your passion for travel.
✨Tip Number 2
Practice your communication skills by engaging in conversations about travel experiences with friends or family. Being able to articulate your thoughts clearly and build rapport is crucial for a Travel Specialist role.
✨Tip Number 3
Get hands-on experience with booking systems like Amadeus if you haven't already. Familiarity with these systems can give you an edge over other candidates and show your commitment to the role.
✨Tip Number 4
Network with current or former Travel Specialists to gain insights into the role and company culture. This can provide you with valuable information that you can use to tailor your approach when applying through our website.
We think you need these skills to ace Travel Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your travel sales experience and showcases your knowledge of North America, the Caribbean, and Mexico. Use specific examples of how you've created bespoke holiday experiences in the past.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for travel and customer service. Mention your ability to engage with customers and create tailored itineraries, as well as your experience with GDS systems like Amadeus.
Showcase Your Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've built rapport with customers over the phone and via email, as this is crucial for the Travel Specialist role.
Highlight Your Organisational Skills: Demonstrate your ability to manage and prioritise workloads effectively. Mention any tools or methods you use to stay organised, as this will show your potential employer that you can handle the demands of the role.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of different destinations, especially in North America, the Caribbean, and Mexico.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight specific situations where you went above and beyond to meet a customer's needs, as this is crucial for a Travel Specialist.
✨Familiarise Yourself with GDS Systems
If you have experience with GDS systems like Amadeus, be ready to discuss it. If not, do some research on how these systems work and be prepared to explain how you would quickly learn to use them effectively.
✨Prepare for Sales-Driven Questions
Since the role is sales-focused, anticipate questions about how you would approach achieving sales targets. Think of strategies you could implement to identify new sales opportunities and drive repeat business.
