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- Tasks: Create unforgettable holiday itineraries and ensure a smooth booking process.
- Company: Join a prestigious tour operator specialising in bespoke adventures across North America and the Caribbean.
- Benefits: Enjoy a competitive salary, hybrid working options, exclusive travel discounts, and a birthday day off.
- Why this job: Be part of a passionate team that crafts unique travel experiences and supports customer journeys.
- Qualifications: Experience in travel sales, strong destination knowledge, and excellent communication skills are essential.
- Other info: Comprehensive training and development opportunities available for all employees.
The predicted salary is between 24000 - 25000 £ per year.
Are you a passionate travel expert with experience in creating unforgettable holiday experiences? We are working with a prestigious, well-established tour operator specialising in bespoke adventures across North America, including the USA, Canada, Mexico, and the Caribbean. From vibrant city breaks and thrilling theme park escapes to tranquil beach retreats and epic road trips, they design tailor-made itineraries to suit every traveller's unique requirements. They are currently seeking Travel Specialists to join their team and help create exceptional holiday experiences for their customers.
Basic salary of £24k to £25k plus lucrative monthly commission, office based with hybrid working considered for experienced candidates.
Role & Responsibilities:- As a Travel Specialist, you will play a key role in delivering exceptional travel experiences by creating tailor-made holiday itineraries and ensuring a seamless booking process.
- Engage with customers to create tailor made & package holidays.
- Deal with incoming calls and emails and proactively follow up on warm leads to achieve and exceed sales targets.
- Obtain detailed customer requirements and deliver exceptional service to create tailored holiday experiences.
- Use booking systems to book all elements of a customer's holiday.
- Identify new sales opportunities to drive repeat business.
- Provide outstanding customer service from initial inquiry to post-travel support.
- Proven travel sales experience, from tour operations, retail travel or travel homeworking with a sales focused / target driven approach.
- A passion for travel and strong varied destination knowledge particularly with North America, Caribbean & Mexico.
- Experience using a GDS system such as Amadeus.
- A desire to provide exceptional customer service at every touch point throughout the booking and post sales journey.
- Excellent communication skills with the ability to build a strong rapport with customers over the phone and email.
- Ability to manage and prioritise workload, highly organised with a flexible and adaptable work style.
- Strong attention to detail with accurate grammar and numerical skills.
- A motivated, results-driven mindset with a can-do attitude.
- Proficiency in Microsoft applications and the ability to learn new systems quickly.
- Basic salary of £24k to £25k (depending on experience) plus tiered monthly commission and lucrative uncapped OTE.
- Office based in central Belfast, but hybrid working would be considered for experienced candidates.
- 9.15 to 5.30 Monday to Saturday (Saturdays on a rota basis). Sundays on a rota during January & February only.
- Birthday day off.
- Exclusive employee discounts, travel offers & ad hoc incentives.
- Comprehensive induction, ongoing training, and access to an in-house learning & development program.
If you have a passion for travel, sales, and delivering exceptional customer experiences, we’d love to hear from you! Please apply for the position of Travel Specialist online or email your cv to (url removed).
Travel Specialist employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist
✨Tip Number 1
Familiarise yourself with popular destinations in North America, the Caribbean, and Mexico. This knowledge will not only help you during interviews but also allow you to engage confidently with customers about their travel options.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will prepare you for the types of conversations you'll have as a Travel Specialist and help you build rapport quickly.
✨Tip Number 3
Get comfortable with GDS systems like Amadeus. If you haven't used one before, consider taking an online course or tutorial to understand the basics, as this will be a key part of your role.
✨Tip Number 4
Network with current or former Travel Specialists to gain insights into the role and company culture. This can provide you with valuable tips and potentially even a referral when you apply through our website.
We think you need these skills to ace Travel Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your travel sales experience and any relevant skills, such as using GDS systems like Amadeus. Emphasise your passion for travel and knowledge of North America, the Caribbean, and Mexico.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you've created exceptional holiday experiences or exceeded sales targets to demonstrate your suitability.
Highlight Customer Service Skills: In your application, provide examples of how you've delivered outstanding customer service in previous roles. This could include how you managed customer inquiries or resolved issues during the booking process.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. Attention to detail is crucial in this role, so make sure your application reflects that quality.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of different destinations, especially in North America, the Caribbean, and Mexico.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to build rapport with customers and how you handle inquiries and complaints effectively.
✨Familiarise Yourself with GDS Systems
If you have experience with GDS systems like Amadeus, be ready to discuss it. If not, do some research on how these systems work and be prepared to explain your willingness to learn quickly.
✨Prepare for Sales Scenarios
Since the role is sales-focused, think about how you would approach selling a holiday package. Be ready to discuss strategies for identifying customer needs and upselling services to exceed sales targets.
