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- Tasks: Deliver exceptional customer service and support daily building operations.
- Company: Join a leading Build-to-Rent company in the UK's private rented sector.
- Benefits: Enjoy a competitive salary of £27,000 and be part of a vibrant team.
- Why this job: Make a real difference in residents' lives and help shape thriving communities.
- Qualifications: Experience in customer-facing roles with excellent communication skills required.
- Other info: This is a full-time, permanent role based in Birmingham.
The predicted salary is between 24000 - 30000 £ per year.
An exciting opportunity has arisen with a leading Build-to-Rent (BTR) company for a Resident Services Administrator to join our vibrant front-of-house team in Birmingham. This full-time, permanent role offers a competitive salary of £27,000 and the chance to be part of a growing and award-winning business in the UK's private rented sector.
Role Overview:
As a key member of the front-facing team, you'll be responsible for delivering outstanding customer service, supporting day-to-day building operations, and helping foster a strong sense of community among residents.
Why Join Us?
- Become part of a forward-thinking property company at the forefront of the BTR movement in the UK.
- Help shape thriving communities by delivering exceptional homes and experiences to our residents.
- Enjoy a varied role with the opportunity to make a real difference in people's lives and the local community.
Key Responsibilities:
- Implement and uphold our customer service standards to enhance resident satisfaction.
- Collaborate with colleagues across departments to ensure a seamless resident experience and strengthen our brand reputation.
- Deliver a range of on-site services including reception duties, parcel management, unit inspections, viewings, and general administrative tasks.
- Support operational functions such as amenity space management, tenancy and income coordination, and resident engagement activities.
- Maintain a safe environment by adhering to and enforcing health and safety protocols.
What We’re Looking For:
- Experience in a customer-facing role within property rental, hospitality, or tourism sectors.
- Excellent communication skills, both written and verbal, with a confident, professional manner.
- A proactive attitude with strong attention to detail and a commitment to high service standards.
If you're passionate about delivering outstanding service and want to play a key role in one of the UK's most dynamic property sectors, we’d love to hear from you.
Contact Detail:
Integro Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services
✨Tip Number 1
Familiarise yourself with the Build-to-Rent (BTR) sector. Understanding the unique aspects of BTR will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the property rental industry. Attend local events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare examples of your customer service experience. Think of specific situations where you went above and beyond for a customer, as these stories will highlight your skills and fit for the role during interviews.
✨Tip Number 4
Research the company culture and values. Understanding what the company stands for will allow you to tailor your responses in interviews and show how you align with their mission and vision.
We think you need these skills to ace Resident Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, property rental, or hospitality. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding service. Mention why you are interested in the Resident Services role and how your background aligns with the company's values and mission.
Highlight Key Skills: Emphasise your excellent communication skills and proactive attitude in both your CV and cover letter. Provide examples of how you've successfully managed customer interactions or contributed to team success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Integro Partners
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering outstanding customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Demonstrate Team Collaboration
The job requires working closely with colleagues across various departments. Discuss your experience in team settings, emphasising how you contributed to a positive team dynamic and collaborated effectively to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in this role and how you would handle them, particularly in relation to resident engagement and operational functions.
✨Research the Company and BTR Sector
Familiarise yourself with the company’s values, mission, and recent developments in the Build-to-Rent sector. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
