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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and inspire the team in a vibrant retail environment.
- Company: Join Free People, a brand known for its unique style and commitment to customer experience.
- Benefits: Enjoy up to 40% discounts, life leave, and wellness support including private medical insurance.
- Why this job: Be part of a dynamic team that values individuality and fosters personal growth in a fast-paced setting.
- Qualifications: Bring energy, strong communication skills, and a passion for building relationships with customers.
- Other info: This role offers opportunities for mentorship and career development within a diverse and inclusive company.
The predicted salary is between 24000 - 36000 £ per year.
This position is located at 54 George Street, Richmond, TW9 1HJ, United Kingdom.
A Key Holder collaborates with the store management in supervising store operations and leading an engaging and inspiring store environment for customers and the store team. This includes driving sales, monitoring key metrics, and developing team members. This role is a key holding position.
What You'll Be Doing
- Brand Experience
- Influence: Acts as a brand representative reflecting the company's values; partners with store leadership to create an engaging experience that appeals to FP customers.
- Customer Connection: Empowers the team to drive sales through personalized service, styling, and outfitting recommendations; creates inspiring selling initiatives to enhance the customer experience.
- Utilize In-Store Technology: Provides a seamless omni-channel shopping experience by understanding and utilizing store systems and applications.
- Leadership & Team Management
- Empowerment: Acts as an elevated team member, exercising decision-making and multitasking skills while prioritising service over tasks.
- Lead by Example: Participates actively in managing the store environment and customer experience by maintaining an energized pace, fostering positivity, managing daily operations, and driving sales.
- Share Knowledge: Takes initiative in teaching product knowledge, brand messaging, and customer interaction techniques using resources like Threads, MPOS, the Freeway, and voice of customer tools.
- Visual & Business Operations
- Store Operations: Supports daily opening and closing procedures and overall store operations.
- Support Product Flow: Collaborates with partners to process shipments, restock, and maintain visual standards; ensures timely and accurate omni-channel order fulfillment.
- Awareness: Adheres to safety standards, maintains inventory accuracy, reduces product loss, and complies with company policies to support store profitability.
- Communication & Relationships
- Communication: Responds promptly to communication; shares information actively in meetings, initiatives, and brand focuses.
- Positivity: Eager to learn, receptive to feedback, and enhances customer experience through positive communication.
- Mentorship: Guides and develops Stylist team members; takes responsibility for personal development and considers role succession for career growth.
What You'll Need
- Energy and happiness that positively influence those around you.
- Ability to build relationships naturally, embracing individuality and diversity.
- Strong verbal communication skills.
- Ability to thrive in a fast-paced, evolving environment.
The Perks
- Work-Life Balance: 'Life Leave' — one day annually for significant life events, in addition to regular leave.
- Wellbeing: Employee Assistance Program supporting mental, physical, and financial health.
- Discounts: Up to 40% discount at all URBN brands.
- Travel: Season ticket loans for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: Structured support and ongoing learning opportunities within the business.
Equal Opportunity Statement
URBN is committed to diversity and inclusion, providing equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. Employment decisions are based on merit, job requirements, and business needs.
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Keyholder - Richmond, UK
✨Tip Number 1
Familiarise yourself with Free People's brand values and customer experience approach. Understanding their ethos will help you demonstrate how you can embody these values in your role as a Keyholder.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to empower others will resonate well with the store management.
✨Tip Number 3
Be ready to discuss your experience with in-store technology and omni-channel shopping. Having specific examples of how you've used technology to enhance customer experiences will set you apart.
✨Tip Number 4
Prepare to demonstrate your communication skills through role-play scenarios. Being able to effectively connect with customers and team members is crucial for this position, so practice articulating your thoughts clearly and positively.
We think you need these skills to ace Free People Keyholder - Richmond, UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Keyholder at Free People. Tailor your application to highlight relevant experiences that align with these duties.
Showcase Your Brand Connection: Demonstrate your passion for Free People and its values in your application. Share specific examples of how you embody the brand's ethos and how you can enhance the customer experience.
Highlight Leadership Skills: Emphasise any previous leadership or team management experience. Provide examples of how you've empowered team members, driven sales, or created a positive store environment in past roles.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your enthusiasm for the role. Use this opportunity to express why you want to work at Free People and how you can contribute to their success.
How to prepare for a job interview at URBN
✨Show Your Brand Passion
Make sure to express your enthusiasm for Free People and its values during the interview. Share specific examples of how you connect with the brand and how you can contribute to creating an engaging customer experience.
✨Demonstrate Leadership Skills
Prepare to discuss your previous experiences in leadership roles, especially in retail. Highlight how you've empowered team members and driven sales through effective communication and mentorship.
✨Familiarise Yourself with In-Store Technology
Understand the store systems and applications mentioned in the job description. Be ready to explain how you would use these tools to enhance the customer experience and streamline operations.
✨Emphasise Your Adaptability
Given the fast-paced nature of the role, be prepared to share examples of how you've thrived in dynamic environments. Discuss your ability to multitask and prioritise customer service over tasks.
