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- Tasks: Join our Returns Team to assess and process customer return orders with precision.
- Company: EssilorLuxottica is a global leader in eyewear, offering iconic brands and quality vision care products.
- Benefits: Enjoy a collaborative work environment, opportunities for growth, and a chance to make a positive impact.
- Why this job: Be part of a dynamic team that values inclusivity and innovation in the eyewear industry.
- Qualifications: Strong attention to detail, problem-solving skills, and previous customer service experience are essential.
- Other info: Ideal for those passionate about optics and eager to learn in a supportive setting.
The predicted salary is between 24000 - 36000 £ per year.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!
We are seeking a detail-oriented Returns Advisor who is passionate about providing excellent quality products and outstanding customer service to join the Returns Team based onsite in Thornbury. Managing customer expectations will need to be balanced with your technical knowledge and experience of product manufacturing capabilities and limitations.
Our returns team will help you develop a wide breadth of technical knowledge spanning all our product portfolios, the process of manufacturing and glazing lenses, optical tolerances & regulations, and several internal systems. Your keen eye for detail paired with a strong desire to learn will ensure your success in this role.
Main responsibilities:- Use of a variety of Essilor systems to locate, review, and register customer return orders.
- Carry out assessments of returned spectacle lenses.
- Visually inspect and analyze returned spectacle lenses and customer orders to identify and resolve manufacturing, glazing, or service faults.
- Process warranty claims, commercial agreements, and customer errors in accordance with internal guidelines and documented T&C’s.
- Process return orders (by way of Remake/Credit/Edge & Fit/Return Unactioned).
- Provide Essilor customers with an effective and easy-to-use outbound telephone call-center service, offering solutions, support, and information based on assessment findings, both verbally and in writing.
- Maintain high standards, high attention to detail, and good organizational skills to support physical, visual, and digital assessment of returned spectacle lenses/orders in a timely manner.
- Strong problem-solving skills and the ability to use initiative or escalate queries effectively.
- A ‘can do’ attitude.
- Excellent telephone manner and communication skills – confident, calm, and clear.
- Excellent PC, data entry, and administrative skills.
- Ability to work independently while being a strong team player.
- General educational qualifications including Maths and English.
- Previous experience in a Customer Service environment.
- Optical background, especially with Essilor product knowledge and the ability to differentiate between types of lenses and frames.
- Basic understanding of optical defects/lens issues and/or assessment experience.
- Understanding of common AS400 queries and resolution methods.
- Consistently high standards, attention to detail, and organizational skills.
- Experience with AS400, SAP, and See4C systems.
Contact Detail:
Luxottica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Processing Operative
✨Tip Number 1
Familiarise yourself with Essilor's product range and the specific types of lenses and frames they offer. Understanding the differences between products will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of common optical defects and lens issues. Being able to discuss these topics confidently will show that you have the technical understanding needed for the Returns Processing Operative position.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves providing customer support, being able to convey information clearly and calmly will be crucial in making a positive impression.
✨Tip Number 4
Get comfortable with data entry and administrative tasks, particularly if you have experience with systems like AS400 or SAP. Highlighting your proficiency with these tools can set you apart from other candidates.
We think you need these skills to ace Returns Processing Operative
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Returns Processing Operative position. Understand the key responsibilities and requirements, such as the need for attention to detail and customer service skills.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service and any optical knowledge you may have. Emphasise your problem-solving skills and ability to work independently, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the eyewear industry and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Returns Processing Operative position.
How to prepare for a job interview at Luxottica
✨Know Your Products
Familiarise yourself with Essilor's range of products, especially the different types of lenses and frames. Understanding the specifics of what you might be dealing with will show your passion for the role and help you answer questions more effectively.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a difference. This could be in customer service or any other relevant field.
✨Showcase Problem-Solving Skills
Be ready to discuss situations where you've successfully resolved issues. Highlight your ability to use initiative and how you approach problem-solving, as this is crucial for the Returns Processing Operative role.
✨Practice Your Communication Skills
As you'll be providing support over the phone, practice clear and confident communication. Consider doing mock interviews or role-playing scenarios to enhance your telephone manner and ensure you can convey information effectively.
