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- Tasks: Welcome clients and pets, manage appointments, and handle payments with a smile.
- Company: Medivet is a leading veterinary care provider dedicated to exceptional animal care.
- Benefits: Enjoy health cash plans, life assurance, 5 weeks annual leave, and discounts on services.
- Why this job: Make a real difference in the lives of pets and their owners in a supportive team.
- Qualifications: Friendly, organised, and calm under pressure; customer service experience is a plus.
- Other info: Part-time role with flexible hours, perfect for students or animal lovers!
Calling all animal lovers! Do you love spending time with animals as much as you do with customers? This is an opportunity to make a real difference to every pet and every client — you will be the first face they see. As well as managing the reception area and ensuring a warm welcome, you'll handle payments, process repeat prescriptions, and manage appointments.
You’ll need to be organized, friendly, calm in emergencies, with excellent customer service skills and a genuine love of animals. This is a part-time role for 20 hours a week: Monday 08:00 - 13:00, Wednesday 13:30 - 18:30, Thursday 08:00 - 13:00, and Friday 12:00 - 18:30, based at our Merthyr Tydfil practice.
If this sounds like you, click Apply — our friendly team looks forward to meeting you!
Key Benefits- Health cash plan from day one (covering dental, physio, optical) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person.
- 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with service.
- An additional ‘Day for You’, a paid day off to use as you wish.
- Interest-free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
- Ensure the practice is ready for opening and closing, managing tills, card machines, alarms, voicemail, and systems.
- Assess emergency appointments, contacting clients to reschedule if necessary.
- Manage the practice diary to optimize appointment availability and skillset matching.
- Ensure online appointment slots are available for booking.
- Greet clients, update records, and carry out reception duties.
- Process repeat prescription requests.
- Promote the Medivet Healthcare Plan and assist clients with sign-up procedures.
- Keep online practice information current, including hours and staff details.
- Excellent client-facing and reception skills.
- Experience working in a team and building positive relationships.
- Strong client care skills, remaining calm under pressure and diplomatic when needed.
- Ability to prioritize tasks and manage own workload.
- Good numeracy skills for handling payments and cashing up.
- Experience with online appointment booking systems.
- Strong administrative skills and responsibility.
- Trustworthy and responsible.
- Previous veterinary receptionist experience.
- Experience with social media and website content management.
Medivet is a leading veterinary care provider across the UK, including 24-hour centres and referral practices. We also have a growing presence in France, Germany, and Spain. We support a large, connected community of colleagues dedicated to providing exceptional care. Being part of Medivet means working in a forward-thinking, caring environment with top-tier equipment and treatment options. Join us and be part of our exciting future.
Additional Details- Seniority level: Entry level
- Employment type: Part-time
- Job function: Healthcare Provider
- Industries: Veterinary Services
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terms and procedures. This will not only help you communicate effectively with the team but also show your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with pet owners in your community. Volunteering at local animal shelters or pet events can provide valuable experience and demonstrate your passion for animal care.
✨Tip Number 3
Research Medivet's values and mission. Understanding their commitment to exceptional care will allow you to align your responses in interviews and show that you're a great fit for their team.
✨Tip Number 4
Network with current or former veterinary receptionists. They can provide insights into the role and share tips on how to stand out as a candidate, which can be invaluable when preparing for your application.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles related to veterinary care. Emphasise skills like organisation, calmness under pressure, and your love for animals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and customer service. Mention specific experiences that demonstrate your ability to handle reception duties and manage appointments effectively.
Highlight Relevant Skills: In your application, clearly outline your client-facing skills, administrative abilities, and any experience with online appointment systems. This will show Medivet that you are well-suited for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medivet
✨Show Your Passion for Animals
Make sure to express your genuine love for animals during the interview. Share any relevant experiences you have with pets or in animal care, as this will resonate well with the interviewers at Medivet.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to remain calm under pressure and handle difficult situations diplomatically, as these skills are crucial for a Veterinary Receptionist.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how your skills align with the responsibilities listed. Understanding tasks like managing appointments and processing payments will show that you're serious about the position.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewers about the practice and their approach to veterinary care. This shows your interest in the role and helps you gauge if Medivet is the right fit for you.
