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- Tasks: Welcome clients and pets, manage appointments, and handle payments with a smile.
- Company: Medivet is a leading veterinary care provider dedicated to exceptional animal care.
- Benefits: Enjoy health cash plans, life assurance, 5 weeks annual leave, and discounts on services.
- Why this job: Make a real difference in the lives of pets and their owners in a supportive team.
- Qualifications: Friendly, organised, and calm under pressure; customer service experience is a plus.
- Other info: Part-time role with flexible hours, perfect for students or animal lovers!
Calling all animal lovers! Do you love spending time with animals as much as you do with customers? This is an opportunity to make a real difference to every pet and every client — you will be the first face they see. As well as managing the reception area and ensuring a warm welcome, you'll handle payments, process repeat prescriptions, and manage appointments.
You’ll need to be organized, friendly, calm in emergencies, with excellent customer service skills and a genuine love of animals. This is a part-time role for 20 hours a week: Monday 08:00 - 13:00, Wednesday 13:30 - 18:30, Thursday 08:00 - 13:00, and Friday 12:00 - 18:30, based at our Merthyr Tydfil practice.
If this sounds like you, click Apply — our friendly team looks forward to meeting you!
Key Benefits- Health cash plan from day one (covering dental, physio, optical) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person.
- 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with service.
- An additional ‘Day for You’, a paid day off to use as you wish.
- Interest-free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
- Ensure the practice is ready for opening and closing, managing tills, card machines, alarms, voicemail, and systems.
- Assess emergency appointments, contacting clients to reschedule if necessary.
- Manage the practice diary to optimize appointment availability and skillset matching.
- Ensure online appointment slots are available for booking.
- Greet clients, update records, and carry out reception duties.
- Process repeat prescription requests.
- Promote the Medivet Healthcare Plan and assist clients with sign-up procedures.
- Keep online practice information current, including hours and staff details.
- Excellent client-facing and reception skills.
- Experience working in a team and building positive relationships.
- Strong client care skills, remaining calm under pressure and diplomatic when needed.
- Ability to prioritize tasks and manage own workload.
- Good numeracy skills for handling payments and cashing up.
- Experience with online appointment booking systems.
- Strong administrative skills and responsibility.
- Trustworthy and responsible.
- Previous veterinary receptionist experience.
- Experience with social media and website content management.
Medivet is a leading veterinary care provider across the UK, including 24-hour centres and referral practices. We also have a growing presence in France, Germany, and Spain. We support a large, connected community of colleagues dedicated to providing exceptional care. Being part of Medivet means working in a forward-thinking, caring environment with top-tier equipment and treatment options. Join us and be part of our exciting future.
Additional Details- Seniority level: Entry level
- Employment type: Part-time
- Job function: Healthcare Provider
- Industries: Veterinary Services
Veterinary Receptionist employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terms and procedures. This will not only help you communicate effectively with the team but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Visit the Medivet practice if possible, or check their social media pages to get a feel for their culture and values. Mentioning specific aspects of their approach to care in your conversations can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle stressful situations, especially those involving animals and clients. Sharing relevant experiences can demonstrate your ability to remain calm and effective under pressure.
✨Tip Number 4
Network with current or former employees of Medivet if you can. They can provide insights into the work environment and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for animals and customer service. Mention specific experiences that demonstrate your ability to handle reception duties and manage appointments effectively.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or veterinary settings. Include details about your organisational skills, ability to remain calm under pressure, and any familiarity with appointment booking systems.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a client-facing role.
How to prepare for a job interview at Medivet
✨Show Your Passion for Animals
Make sure to express your genuine love for animals during the interview. Share any relevant experiences you have with pets or in animal care, as this will resonate well with the interviewers at Medivet.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to remain calm under pressure and handle difficult situations diplomatically, as these skills are crucial for a Veterinary Receptionist.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how your skills align with the responsibilities listed. Understanding tasks like managing appointments and processing payments will show that you're serious about the position.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewers about the practice and their approach to veterinary care. This shows your interest in the role and helps you gauge if Medivet is the right fit for you.
