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- Tasks: Welcome guests, ensure hotel security, and handle late check-ins and requests.
- Company: New Forest Hotels offers a relaxing retreat with exceptional service in a stunning countryside setting.
- Benefits: Enjoy competitive pay, discounted stays for friends and family, and opportunities for training.
- Why this job: Join a friendly team in a beautiful location while providing top-notch guest service.
- Qualifications: No experience required; strong communication and a friendly attitude are essential.
- Other info: Live-in accommodation is available for the right candidate.
The predicted salary is between 20000 - 30000 £ per year.
Nestled in the heart of the picturesque New Forest, our hotel offers guests a relaxing retreat with exceptional service and a warm, welcoming atmosphere. We pride ourselves on delivering the highest standards of hospitality in a stunning countryside setting.
We are currently seeking a reliable and dedicated Night Porter to join our team and play a key role in ensuring our guests' comfort and safety during the overnight hours.
Key Responsibilities:- Provide a warm and friendly welcome to guests arriving or departing at night.
- Monitor and maintain the security of the hotel premises.
- Provide our guests with late check-ins and early check-outs as required, ensuring a smooth and efficient process.
- Handle any guest requests or issues promptly and professionally.
- Ensure the hotel is tidy, organised, and secure throughout the night.
- Complete light cleaning of Front of House areas.
- Ensure all safety protocols are followed, including fire and emergency procedures.
- Prepare and serve any late-night refreshments or snacks to guests.
- Previous experience in a similar role (preferably in hospitality) is desirable but not essential.
- Strong communication and customer service skills.
- Ability to work independently and use initiative.
- A professional and friendly attitude, with a commitment to providing exceptional guest service.
- Good knowledge of health and safety standards.
- A love for working in a peaceful, countryside environment!
- Competitive salary with opportunities for growth within the hotel.
- A friendly, supportive team and a positive work environment.
- Discounted rates for friends and family to stay or dine in our Collection hotels.
- Beautiful location in the New Forest, surrounded by nature.
- Opportunities for training and development in the hospitality industry.
Night Porter (live in available) employer: New Forest Hotels
Contact Detail:
New Forest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter (live in available)
✨Tip Number 1
Familiarise yourself with the New Forest area and its attractions. Being knowledgeable about the local environment can help you engage with guests and provide them with valuable recommendations, enhancing their experience.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have prior to the interview. Whether it's through a phone call or an email, showing a friendly and professional attitude can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your ability to handle emergencies and safety protocols. Since the role involves monitoring security and ensuring guest safety, showcasing your knowledge in this area will be crucial during the interview.
✨Tip Number 4
Highlight any previous experience in hospitality, even if it’s not directly related to being a Night Porter. Skills like communication, problem-solving, and working independently are highly valued and should be emphasised.
We think you need these skills to ace Night Porter (live in available)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in hospitality or customer service. Emphasise skills like communication, problem-solving, and your ability to work independently, as these are key for the Night Porter role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the hotel environment. Mention your commitment to guest service and any specific experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your understanding of health and safety standards, as well as your ability to handle guest requests efficiently. This will show that you are prepared for the responsibilities of the Night Porter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at New Forest Hotels
✨Show Your Hospitality Skills
As a Night Porter, you'll be the face of the hotel during the night. Make sure to highlight any previous experience in hospitality, even if it's not directly related. Share examples of how you've provided excellent customer service or handled guest requests.
✨Demonstrate Your Problem-Solving Abilities
The role requires you to handle guest issues promptly and professionally. Prepare to discuss situations where you've successfully resolved problems or made quick decisions, showcasing your ability to think on your feet.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Be ready to explain how you effectively communicate with guests and team members, especially during late-night hours when clarity and professionalism are crucial.
✨Express Your Love for the Countryside
Since the job is set in a beautiful countryside environment, share your enthusiasm for working in such a setting. Talk about why you enjoy peaceful surroundings and how it contributes to your work ethic and guest interactions.
